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Total Quality Management & Business Excellence Volume 18, 2007 - Issue 5
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Original Articles

ECSI – Customer Satisfaction Modelling and Analysis: A Case Study

Enrico Ciavolino Dipartimento di Filosofia e Scienze Sociali, Università degli Studi di Lecce, ItalyCorrespondence[email protected]
&
Jens J. Dahlgaard Division of Quality Technology, Linkoping University, Sweden
Pages 545-554 | Published online: 20 Jul 2007

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Ioannis N. Metaxas, Prodromos D. Chatzoglou & Dimitrios E. Koulouriotis. (2019) Proposing a new modus operandi for sustainable business excellence: the case of Greek hospitality industry. Total Quality Management & Business Excellence 30:5-6, pages 499-524.
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Enrico Ciavolino & Amjad D. Al-Nasser. (2009) Comparing generalised maximum entropy and partial least squares methods for structural equation models. Journal of Nonparametric Statistics 21:8, pages 1017-1036.
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Paraskevi Sarantidou. (2017) Enriching the ECSI model using brand strength in the retail setting. European Journal of Management and Business Economics 26:3, pages 294-312.
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Ronald Sukwadi & Ching-Chow Yang. (2010) Notice of Retraction: Development of customer-oriented reputation modelin higher education. Notice of Retraction: Development of customer-oriented reputation modelin higher education.
Jean-Pierre Lévy Mangin, Jaime de Pablo Valenciano & Tamás Michal Koplyay. (2009) Modeling Distribution Channel Dynamics of North American Cars in the Spanish Automobile Industry. International Advances in Economic Research 15:2, pages 186-206.
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