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Total Quality Management & Business Excellence Volume 20, 2009 - Issue 1
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Original Articles

An empirical study on antecedents of aggregate customer satisfaction: Cross-country findings

Mizuho Ogikubo Department of Industrial Engineering and Management, Tokyo Institute of Technology, Tokyo, JapanCorrespondence[email protected]
,
Shane J. Schvaneveldt Goddard School of Business and Economics, Weber State University, Ogden, Utah, USA
&
Takao Enkawa Department of Industrial Engineering and Management, Tokyo Institute of Technology, Tokyo, Japan
Pages 23-37 | Published online: 28 Jan 2009

Citations (9)

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Read on this site (2)

Li-An Ho, Yen-Ku Kuo & Tsung-Hsien Kuo. (2014) How a training institute acquires learner satisfaction and loyalty under economic recession. Total Quality Management & Business Excellence 25:1-2, pages 158-174.
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Björn Frank, Shuichi Sudo & Takao Enkawa. (2009) Interpreting Time Series of Patient Satisfaction: Macro vs. Micro Components. Journal of Hospital Marketing & Public Relations 19:1, pages 15-39.
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Articles from other publishers (7)

Yanlong Guo, Lan Zu, Denghang Chen & Han Zhang. (2023) Research on Influencing Factors of Satisfaction with the Use of Public Health Internet Platform: Evidence from Ding Xiang Doctor (DXY) Internet Medical Platform. International Journal of Environmental Research and Public Health 20:3, pages 2276.
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Ahmed Shaalan, Gomaa Agag & Marwa Tourky. (2022) Harnessing Customer Mindset Metrics to Boost Consumer Spending: A Cross‐Country Study on Routes to Economic and Business Growth. British Journal of Management 34:1, pages 442-465.
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José Fernando Romero-Subia, Juan Antonio Jimber-del Rio, María Salomé Ochoa-Rico & Arnaldo Vergara-Romero. (2022) Analysis of Citizen Satisfaction in Municipal Services. Economies 10:9, pages 225.
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Matthew C.H. Yeung, Bala Ramasamy, Junsong Chen & Stan Paliwoda. (2013) Customer satisfaction and consumer expenditure in selected European countries. International Journal of Research in Marketing 30:4, pages 406-416.
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Ziqiong Zhang, Zili Zhang & Rob Law. (2013) Regional effects on customer satisfaction with restaurants. International Journal of Contemporary Hospitality Management 25:5, pages 705-722.
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Björn Frank & Takao Enkawa. (2009) Does economic growth enhance life satisfaction? The case of Germany. International Journal of Sociology and Social Policy 29:7/8, pages 313-329.
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B. Frank & T. Enkawa. (2008) Economic influences on customer satisfaction: Variation by product function. Economic influences on customer satisfaction: Variation by product function.

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