Citations (249)
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Ahmed S. Ajina, Jamal M. M. Joudeh, Nafez N. Ali, Ahmad M. Zamil & Tareq N. Hashem. (2023) The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study. Cogent Business & Management 10:2.
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Navjit Singh, Bharti Kapur, Jiju Antony, Elizabeth A. Cudney & Sandra L. Furterer. (2023) Analysing 20 years of the TQM&BE journal: a bibliometric approach. Total Quality Management & Business Excellence 34:13-14, pages 1703-1718.
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Jihye Kim & Minseong Kim. (2023) Influences of Ethical Values of e-Travel Agents on Authenticity and Trust Formations: The Moderating Role of Privacy Concerns. International Journal of Human–Computer Interaction 0:0, pages 1-16.
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Fairuz Chowdhury & Srinivasan Swaminathan. (2023) The Nexus Among Mobile-App Quality (M-app-QUAL), Brand Relationship, Brand Advocacy, and Brand Equity in the Retail Industry. Services Marketing Quarterly 0:0, pages 1-32.
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Afshin Tanouri, Ann-Marie Kennedy & Ekant Veer. (2023) An implementation framework for transformative gamification services. Behaviour & Information Technology 0:0, pages 1-33.
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Deniz Karagöz & Muzaffer Uysal. (2023) The Consequences of Self-Identification: examples from – Two Recreation Experience Settings. Leisure Sciences 0:0, pages 1-22.
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Wahyuningsih, Hanny Nasution, Yulia Hendri Yeni & Ratna Roostika. (2022) A comparative study of generations X, Y, Z in food purchasing behavior: the relationships among customer value, satisfaction, and Ewom. Cogent Business & Management 9:1.
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Tantri Yanuar Rahmat Syah & Dora Olivia. (2022) Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality. Cogent Business & Management 9:1.
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Yackob Astor, Dwi Suhartanto, Anthony Brien, Nono Wibisono, Wahyu Rafdinal & Syifaa Novianti. (2022) Tourist Experience, Satisfaction, and Behavioural Intention during COVID-19 Outbreak A Lesson from Indonesian Creative Tourist Attractions. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-20.
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Mahasweta Saha & Debarshi Mukherjee. (2022) The role of e-service quality and mediating effects of customer inspiration and satisfaction in building customer loyalty. Journal of Strategic Marketing 0:0, pages 1-17.
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Saifeddin Alimamy & Samer Al-Imamy. (2022) Customer perceived value through quality augmented reality experiences in retail: The mediating effect of customer attitudes. Journal of Marketing Communications 28:4, pages 428-447.
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Daly Paulose & Ayesha Shakeel. (2022) Perceived Experience, Perceived Value and Customer Satisfaction as Antecedents to Loyalty among Hotel Guests. Journal of Quality Assurance in Hospitality & Tourism 23:2, pages 447-481.
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Joseph Emmanuel Tetteh. (2022) Electronic Banking Service Quality: Perception of Customers in the Greater Accra Region of Ghana. Journal of Internet Commerce 21:1, pages 104-131.
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Cristobal Rodolfo Guerra-Tamez, Mario César Dávila-Aguirre, José Nicolás Barragán Codina & Pablo Guerra Rodríguez. (2021) Analysis of the Elements of the Theory of Flow and Perceived Value and Their Influence in Craft Beer Consumer Loyalty. Journal of International Food & Agribusiness Marketing 33:5, pages 487-517.
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Grandys Frieska Prassida, Ping-Yu Hsu & Yu-Wei Chang. (2021) Understanding how O2O service synergies drive customer continuance intention: a study of OTAs and hotels. Asia Pacific Journal of Tourism Research 26:10, pages 1139-1155.
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Amira Trabelsi-Zoghlami, Sarra Berraies & Karim Ben Yahia. (2020) Service quality in a mobile-banking-applications context: do users’ age and gender matter?. Total Quality Management & Business Excellence 31:15-16, pages 1639-1668.
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Rajiv Kumar, Amit Sachan & Tanusree Dutta. (2020) Examining the Impact of e-Retailing Convenience Dimensions on Behavioral Intention: The Mediating Role of Satisfaction. Journal of Internet Commerce 19:4, pages 466-494.
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Nakeisha S. Ferguson, Janine L. Sanders Jones, Yuvay J. Meyers Ferguson & Amber M. Chenevert. (2020) I need the hook-up: the impact of shared race and ethnic identity on the expectations of service quality. Journal of Marketing Management 36:13-14, pages 1285-1307.
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Tahir Albayrak, Sezer Karasakal, Özge Kocabulut & Aslıhan Dursun. (2020) Customer Loyalty Towards Travel Agency Websites: The Role of Trust and Hedonic Value. Journal of Quality Assurance in Hospitality & Tourism 21:1, pages 50-77.
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Bahar Kaya, Elaheh Behravesh, A. Mohammed Abubakar, Omer Sami Kaya & Carlos Orús. (2019) The Moderating Role of Website Familiarity in the Relationships Between e-Service Quality, e-Satisfaction and e-Loyalty. Journal of Internet Commerce 18:4, pages 369-394.
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Hoon Yu, Inhee Seo & Jeongil Choi. (2019) A study of critical factors affecting adoption of self-customisation service – focused on value-based adoption model. Total Quality Management & Business Excellence 30:sup1, pages S98-S113.
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Erialdi Syahrial, Hideo Suzuki & Shane J. Schvaneveldt. (2019) The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction. Total Quality Management & Business Excellence 30:11-12, pages 1257-1281.
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Chun-Mei Chen & Hsian-Ming Liu. (2019) The moderating effect of competitive status on the relationship between customer satisfaction and retention. Total Quality Management & Business Excellence 30:7-8, pages 721-744.
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Myungho Lee, Mincheol Kang & Juyoung Kang. (2019) Cultural influences on B2B service quality-satisfaction-loyalty. The Service Industries Journal 39:3-4, pages 229-249.
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Dwi Suhartanto, Mohd Helmi Ali, Kim Hua Tan, Fauziyah Sjahroeddin & Lusianus Kusdibyo. (2019) Loyalty toward online food delivery service: the role of e-service quality and food quality. Journal of Foodservice Business Research 22:1, pages 81-97.
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Kwame Simpe Ofori, Kwabena Boakye & Bedman Narteh. (2018) Factors influencing consumer loyalty towards 3G mobile data service providers: evidence from Ghana. Total Quality Management & Business Excellence 29:5-6, pages 580-598.
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Petr Suchánek & Maria Králová. (2018) Customer satisfaction and different evaluation of it by companies. Economic Research-Ekonomska Istraživanja 31:1, pages 1330-1350.
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Leyla Özer, Pınar Başgöze & Ayça Karahan. (2017) The association between perceived value and patient loyalty in public university hospitals in Turkey. Total Quality Management & Business Excellence 28:7-8, pages 782-800.
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Kum Fai Yuen & Vinh Thai. (2017) Service quality appraisal: a study of interactions. Total Quality Management & Business Excellence 28:7-8, pages 730-745.
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Weng-Kun Liu, Yueh-Shian Lee & Li-Mei Hung. (2017) The interrelationships among service quality, customer satisfaction, and customer loyalty: Examination of the fast-food industry. Journal of Foodservice Business Research 20:2, pages 146-162.
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Tien Wang, Ralph Keng-Jung Yeh, David C. Yen & Christyanto Ari Nugroho. (2016) Electronic and in-person service quality of hybrid services. The Service Industries Journal 36:13-14, pages 638-657.
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Leonor González Menorca, Rubén Fernández-Ortiz, Guadalupe Fuentes Lombardo & Mónica Clavel San Emeterio. (2016) The EPSI model as the main factor for identifying customer satisfaction: empirical research. Total Quality Management & Business Excellence 27:3-4, pages 447-463.
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Mohammed Bala Banki, Hairul Nizam Bin Ismail, Musa Haruna Danladi & Musa Dalil. (2016) Measuring Hotels Service Quality in Nigeria: A Case Study of Minna Township. Journal of Quality Assurance in Hospitality & Tourism 17:1, pages 71-88.
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Chun-Ming Chang, Meng-Hsiang Hsu & Yi-Jung Lee. (2016) How can social networking sites help build customer loyalty? An empirical investigation. Total Quality Management & Business Excellence 27:1-2, pages 111-123.
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Min Zhang, Lili Huang, Zhen He & Alan G. Wang. (2015) E-service quality perceptions: an empirical analysis of the Chinese e-retailing industry. Total Quality Management & Business Excellence 26:11-12, pages 1357-1372.
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Mei-Ju Lin & Wei-Tsong Wang. (2015) Examining E-Commerce Customer Satisfaction and Loyalty: An Integrated Quality-Risk-Value Perspective. Journal of Organizational Computing and Electronic Commerce 25:4, pages 379-401.
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Margaret Sheng & Rendi Hartono. (2015) An exploratory study of knowledge creation and sharing in online community: a social capital perspective. Total Quality Management & Business Excellence 26:1-2, pages 93-107.
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Sanjit Kumar Roy & Gul T. Butaney. (2014) Customer's relative loyalty: an empirical examination. Journal of Strategic Marketing 22:3, pages 206-221.
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Muhammad Asif & Matthias H.J. Gouthier. (2014) What service excellence can learn from business excellence models. Total Quality Management & Business Excellence 25:5-6, pages 511-531.
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Merce Bernardo, Josep Llach, Frederic Marimon & M. Mar Alonso-Almeida. (2013) The balance of the impact of quality and recovery on satisfaction: the case of e-travel. Total Quality Management & Business Excellence 24:11-12, pages 1390-1404.
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Po-Tsang Chen & Hsin-Hui
‘Sunny’ Hu. (2013) The mediating role of relational benefit between service quality and customer loyalty in airline industry. Total Quality Management & Business Excellence 24:9-10, pages 1084-1095.
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Shih-Hao Wu, Stephen
Chi-Tsun Huang, Ching-Yi
Daphne Tsai & Hsin-I Chen. (2013) Relationship quality in a coproduction context and the moderating effects of relationship orientation. Total Quality Management & Business Excellence 24:9-10, pages 1062-1083.
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Nien-Te Kuo, Kuo-Chien Chang, Yi-Sung Cheng & Chia-Hui Lai. (2013) How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value. Asia Pacific Journal of Tourism Research 18:7, pages 803-822.
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Insu Cho, Joseph
Kichul Kim, Heejun Park & Nam-Heung Cho. (2013) The relationship between organisational culture and service quality through organisational learning framework. Total Quality Management & Business Excellence 24:7-8, pages 753-768.
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Nien-Te Kuo, Kuo-Chien Chang, Yi-Sung Cheng & Chia-Hui Lai. (2013) Investigating the Effect of Service Quality on Customer Loyalty in the Hotel Industry: The Mediating Role of Customer Satisfaction and the Moderating Roles of Service Recovery and Perceived Value. Journal of China Tourism Research 9:3, pages 257-276.
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Dolors Setó-Pamies. (2012) Customer loyalty to service providers: examining the role of service quality, customer satisfaction and trust. Total Quality Management & Business Excellence 23:11-12, pages 1257-1271.
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Margaret
L. Sheng. (2012) The utilitarian and social dual presence in Web 2.0 services. Total Quality Management & Business Excellence 23:7-8, pages 875-890.
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Hsin
Hsin Chang, Chin-Ho Lee & Chi-Yuan Lai. (2012) E-Service quality and relationship quality on dealer satisfaction: Channel power as a moderator. Total Quality Management & Business Excellence 23:7-8, pages 855-873.
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Nien-Te Kuo, Kuo-Chien Chang, Mu-Chen Chen & Chia-Lin Hsu. (2012) Investigating the Effect of Service Quality on Customer Post-Purchasing Behaviors in the Hotel Sector: The Moderating Role of Service Convenience. Journal of Quality Assurance in Hospitality & Tourism 13:3, pages 212-234.
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Man Lai Cheung, Wilson K. S. Leung, Ludwig M. K. Chang & Si Shi. (2021) Driving loyalty intentions of mobile games: a motivation theory perspective. Quality & Quantity 57:S4, pages 657-682.
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Francisco J. Martínez-López, Yangchun Li, Changyuan Feng, Huaming Liu & David López-López. (2022) Reducing ecommerce returns with return credits. Electronic Commerce Research 23:4, pages 2011-2033.
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Nour Qatawneh, Raghed Alkhasawneh, Abraham Althonayan & Abeer Altarawneh. (2023) Examining the Influence of Website Quality on Citizen’s E-Loyalty in Domestic Tourism in Jordan: The Role of E-Trust and E-Satisfaction. Human Behavior and Emerging Technologies 2023, pages 1-14.
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Hyeon Jo & Do-Hyung Park. (2023) A study of user switching intention for ERP systems based on push-pull-mooring model: Focusing on the important role of information quality for users. PLOS ONE 18:11, pages e0289483.
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