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Total Quality Management & Business Excellence Volume 21, 2010 - Issue 7
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Original Articles

An empirical test of Deming’s chain reaction model

Victor B. Wayhan Department of Decision and Information Sciences, Bauer College of Business Administration, University of Houston, Houston, Texas, USACorrespondence[email protected]
,
Basheer M. Khumawala Department of Decision and Information Sciences, Bauer College of Business Administration, University of Houston, Houston, Texas, USA
&
Erica L. Balderson Schlumberger Corporation, Sugarland, Texas, USA
Pages 761-777 | Published online: 12 Jul 2010

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Ronald C. Schulingkamp & John R. Latham. (2015) Healthcare Performance Excellence: A Comparison of Baldrige Award Recipients and Competitors. Quality Management Journal 22:3, pages 6-22.
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Victor B. Wayhan, Mallory F. McCallum & Nicole M. Golyer. (2013) TQM and financial performance: are findings of direct effects methodological artefacts?. Total Quality Management & Business Excellence 24:1-2, pages 171-187.
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