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Total Quality Management & Business Excellence Volume 24, 2013 - Issue 3-4: Quality, Safety, Environmental Management Systems and the Costs of Quality
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Original Articles

The performance of ISO certification based on consumer perspective: A case study of a travel agency

Shwu-Ing Wu Department of Business Administration, National Chin-Yi University of Technology, No.35, Lane 215, Section 1, Chungshan Road, Taiping, Taichung, 411, Taiwan, Republic of ChinaCorrespondence[email protected]
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Jiun-Yi Jang Department of Business Administration, National Chin-Yi University of Technology, No.35, Lane 215, Section 1, Chungshan Road, Taiping, Taichung, 411, Taiwan, Republic of China
Pages 496-518 | Published online: 26 May 2011

Citations (4)

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Read on this site (3)

Angelos Pantouvakis & Maria Karakasnaki. (2016) An empirical assessment of ISM Code effectiveness on performance: the role of ISO certification. Maritime Policy & Management 43:7, pages 874-886.
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Shu-Ping Lin, Chen-Lung Yang & Thao-Minh Ho. (2015) Tourism service quality improvement – ‘the early bird catches the worm’. Total Quality Management & Business Excellence 26:7-8, pages 793-810.
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Shwu-Ing Wu & Jiun-Yi Jang. (2014) The impact of ISO certification on consumers' purchase intention. Total Quality Management & Business Excellence 25:3-4, pages 412-426.
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Articles from other publishers (1)

Isidora Milosević, Ana Trajković, Tamara Rajić & Predrag Đorđević. (2018) The determinants of cooperation in buyer-supplier relationships: Evidence from certified companies. Industrija 46:1, pages 137-153.
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