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Original Articles

The strategy formation process in the EFQM Excellence Model: a critical review and new perspectives

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Pages 727-742 | Published online: 01 Jun 2011

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Read on this site (12)

Milad Haerizadeh & Vijaya Sunder M. (2022) Bridging organizational performance gaps using the EFQM excellence model. Quality Management Journal 29:4, pages 248-266.
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L. Para-González, D. Jiménez-Jiménez & A. R. Martínez-Lorente. (2021) The link between people and performance under the EFQM excellence model umbrella. Total Quality Management & Business Excellence 32:3-4, pages 410-430.
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Waqar Ahmed & Sehrish Huma. (2021) Impact of lean and agile strategies on supply chain risk management. Total Quality Management & Business Excellence 32:1-2, pages 33-56.
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André M. Carvalho, Paulo Sampaio, Eric Rebentisch, João Álvaro Carvalho & Pedro Saraiva. (2019) Operational excellence, organisational culture and agility: the missing link?. Total Quality Management & Business Excellence 30:13-14, pages 1495-1514.
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Valeria Belvedere, Alberto Grando & Hervé Legenvre. (2018) Testing the EFQM model as a framework to measure a company’s procurement performance. Total Quality Management & Business Excellence 29:5-6, pages 633-651.
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Daniel La Rotta & Jorge Pérez Rave. (2017) A relevant literary space on the use of the European Foundation for Quality Management model: current state and challenges. Total Quality Management & Business Excellence 28:13-14, pages 1447-1468.
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Kalinga Jagoda, Senevi Kiridena & Xiaohua Lin. (2016) Alternative operations strategy processes: do they matter?. Production Planning & Control 27:9, pages 740-752.
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Goknur Arzu Akyuz. (2015) Quality excellence in complex supply networks: EFQM excellence model reconsidered. Total Quality Management & Business Excellence 26:11-12, pages 1282-1297.
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Maria Araújo & Paulo Sampaio. (2014) The path to excellence of the Portuguese organisations recognised by the EFQM model. Total Quality Management & Business Excellence 25:5-6, pages 427-438.
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Marta Zárraga-Rodríguez & M. Jesús Alvarez. (2013) Exploring the links between information capability and the EFQM business excellence model: the case of Basque Country Quality award winners. Total Quality Management & Business Excellence 24:5-6, pages 539-560.
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H. J. Doeleman, Steven ten Have & Kees Ahaus. (2012) The moderating role of leadership in the relationship between management control and business excellence. Total Quality Management & Business Excellence 23:5-6, pages 591-611.
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Huseyin Arasli. (2012) Towards business excellence in the hospitality industry: A case for 3-, 4-, and 5-star hotels in Iran. Total Quality Management & Business Excellence 23:5-6, pages 573-590.
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Articles from other publishers (13)

Natalia Judyta Piórkowska & Radosław Ryńca. (2023) Towards the improvement of university management. Management 27:1, pages 67-96.
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Mehmet ÇOBAN & Ülkü UZUNÇARŞILI. (2022) Kurumsal Teori Perspektifinden EFQM Modelinin Stratejik İKY Üzerine Etkisi, Ampirik Bir Çalışma. Yönetim Bilimleri Dergisi 20:45, pages 667-693.
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Henk J. Doeleman, Desirée H. van Dun & Celeste P.M. Wilderom. (2021) Leading open strategizing practices for effective strategy implementation. Journal of Strategy and Management 15:1, pages 54-75.
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Steven R. Cofrancesco. 2022. Effective Implementation of Transformation Strategies. Effective Implementation of Transformation Strategies 31 64 .
Paranitharan Kannusamy Panneer Selvam & Ramesh Babu Thangavelu. (2019) The IMBES model for achieving excellence in manufacturing industry: an interpretive structural modeling approach. International Journal of System Assurance Engineering and Management 10:4, pages 602-622.
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Ricardo Simões Santos & António João Pina da Costa Feliciano Abreu. (2019) EFQM model implementation in a Portuguese Higher Education Institution. Open Engineering 9:1, pages 99-108.
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Ana B. Escrig-Tena, Beatriz Garcia-Juan & Mercedes Segarra-Ciprés. (2019) Drivers and internalisation of the EFQM excellence model. International Journal of Quality & Reliability Management 36:3, pages 398-419.
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Meerna Mroueh & André de Waal. (2017) Applicability of the HPO framework in non-profit organizations. International Journal of Organizational Analysis 25:3, pages 468-484.
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Henrik Eriksson. (2016) Outcome of quality management practices. International Journal of Quality & Reliability Management 33:9, pages 1394-1405.
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Lucia Garcés-Galdeano, Carmen García-Olaverri & Emilio Huerta. (2016) Management capability and performance in Spanish family firms. Academia Revista Latinoamericana de Administración 29:3, pages 303-325.
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Jan Bröchner, Carolina Camén, Henrik Eriksson & Rickard Garvare. (2016) Quality and legal aspects in public care procurement. The TQM Journal 28:4, pages 648-663.
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Pinar Altinok. (2014) An Evaluation on Effects of Total Quality Applications in Customer Relations Management on Sustainable Global Competition. International Journal of Research in Business and Social Science (2147- 4478) 3:1, pages 35-62.
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H. Eriksson. (2013) Who needs to learn what from whom? Understanding quality management by differentiating organisations and practices. Who needs to learn what from whom? Understanding quality management by differentiating organisations and practices.

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