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Total Quality Management & Business Excellence Volume 22, 2011 - Issue 9: From Value Creation to Customer Satisfaction, Loyalty and Brand Equity (Guest Editor: Su Mi Dahlgaard-Park)
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Original Articles

Rethinking the importance grid as a research tool for quality managers

Josip Mikulić Department of Tourism, Faculty of Economics and Business, University of Zagreb, J.F. Kennedy Square 6, 10000 Zagreb, CroatiaCorrespondence[email protected]
&
Darko Prebežac Department of Tourism, Faculty of Economics and Business, University of Zagreb, J.F. Kennedy Square 6, 10000 Zagreb, Croatia
Pages 993-1006 | Published online: 27 Jun 2011

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Matthew P. Gruntorad, Jeffery J. Lusk, Mark P. Vrtiska & Christopher. J. Chizinski. (2020) Identifying factors influencing hunter satisfaction across hunting activities in Nebraska. Human Dimensions of Wildlife 25:3, pages 215-231.
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Jinyang Deng & Jian Li. (2019) Determination of derived importance of a tourism destination: A comparison of indirect methods. Current Issues in Tourism 22:4, pages 456-475.
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Susan A. Schroeder, Louis Cornicelli, David C. Fulton & Steven S. Merchant. (2018) Explicit versus implicit motivations: Clarifying how experiences affect turkey hunter satisfaction using revised importance-performance, importance grid, and penalty-reward-contrast analyses. Human Dimensions of Wildlife 23:1, pages 1-20.
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Josip Mikulić, Damir Krešić & Ivan Kožić. (2015) Critical Factors of the Maritime Yachting Tourism Experience: An Impact-Asymmetry Analysis of Principal Components. Journal of Travel & Tourism Marketing 32:sup1, pages S30-S41.
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Josip Mikulić, Ines Dužević & Tomislav Baković. (2015) Exploring drivers of student satisfaction and dissatisfaction: an assessment of impact-asymmetry and impact-range. Total Quality Management & Business Excellence 26:11-12, pages 1213-1225.
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Tainyi (Ted) Luor, Hsi-Peng Lu, Kang-Min Chien & Tzong-Chen Wu. (2015) Contribution to quality research: a literature review of Kano's model from 1998 to 2012. Total Quality Management & Business Excellence 26:3-4, pages 234-247.
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Tahir Albayrak & Meltem Caber. (2013) Penalty–Reward-Contrast Analysis: a review of its application in customer satisfaction research. Total Quality Management & Business Excellence 24:11-12, pages 1288-1300.
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Josip Mikulić, Zoran Paunović & Darko Prebežac. (2012) An Extended Neural Network-Based Importance-Performance Analysis for Enhancing Wine Fair Experience. Journal of Travel & Tourism Marketing 29:8, pages 744-759.
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Articles from other publishers (19)

Siming Gu, Jinqi Li, Mohan Wang & Hang Ma. (2023) Post-Renewal Evaluation of an Urbanized Village with Cultural Resources Based on Multi Public Satisfaction: A Case Study of Nantou Ancient City in Shenzhen. Land 12:1, pages 211.
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Hang Ma, Siyu Huang, Mohan Wang, Chungshing Chan & Xiaoyu Lin. (2022) Evaluating Tourist Experience of Rural Homestays in Coastal Areas by Importance–Performance Analysis: A Case Study of Homestay in Dapeng New District, Shenzhen, China. Sustainability 14:11, pages 6447.
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Huang-Ping Yen, Jing-Wen Chang, Kung-Cheng Ho & Hao-Kai Hung. (2022) Foreign Muslim Workers’ Perspectives of the Basic Needs of Muslim-Friendly Tourist Services: An Empirical Analysis of a Non-Muslim Destination. Security and Communication Networks 2022, pages 1-17.
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Dewei Fang, Yang Xue, Jason Cao & Shan Sun. (2021) Exploring satisfaction of choice and captive bus riders: An impact asymmetry analysis. Transportation Research Part D: Transport and Environment 93, pages 102798.
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Jason Cao, Zhesong Hao, Jiawen Yang, Jiangbin Yin & Xiaoyan Huang. (2020) Prioritizing neighborhood attributes to enhance neighborhood satisfaction: An impact asymmetry analysis. Cities 105, pages 102854.
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Shan Sun, Dewei Fang & Jason Cao. (2020) Exploring the asymmetric influences of stop attributes on rider satisfaction with bus stops. Travel Behaviour and Society 19, pages 162-169.
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Yanchun Jin & Yoonseo Park. (2019) An Integrated Approach to Determining Rural Tourist Satisfaction Factors Using the IPA and Conjoint Analysis. International Journal of Environmental Research and Public Health 16:20, pages 3848.
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Susan A. Schroeder, David C. Fulton, Louis Cornicelli, Steven D. Cordts & Jeffrey S. Lawrence. (2019) Clarifying how hunt‐specific experiences affect satisfaction among more avid and less avid waterfowl hunters. Wildlife Society Bulletin 43:3, pages 455-467.
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Yanchun Jin, Yoonseo Park & Jiaohui Yu. (2019) An Assessment Model for Evaluating Asymmetric Effects of Attribute-Level Performance on Satisfaction. Sustainability 11:16, pages 4323.
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Josip Mikulić, Darko Prebežac, Maja Šerić & Damir Krešić. (2017) Campsite choice and the camping tourism experience: Investigating decisive campsite attributes using relevance-determinance analysis. Tourism Management 59, pages 226-233.
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Xiaojing Sheng, Judy A. Siguaw & Penny M. Simpson. (2016) Servicescape attributes and consumer well-being. Journal of Services Marketing 30:7, pages 676-685.
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Xia Wang, Xiang (Robert) Li, Feng Zhen & JinHe Zhang. (2016) How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach. Tourism Management 54, pages 309-320.
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Josip Mikulić, Damir Krešić, Darko Prebežac, Katarina Miličević & Maja Šerić. (2016) Identifying drivers of destination attractiveness in a competitive environment: A comparison of approaches. Journal of Destination Marketing & Management 5:2, pages 154-163.
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Josip Mikulić, Damir Krešić & Katarina Miličević. 2016. Intelligent Decision Making in Quality Management. Intelligent Decision Making in Quality Management 447 461 .
Josip Mikulić, Damir Krešić, Katarina Miličević, Maja Šerić & Božena Ćurković. (2016) Destination Attractiveness Drivers among Urban Hostel Tourists: An Analysis of Frustrators and Delighters. International Journal of Tourism Research 18:1, pages 74-81.
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Samuel Low, Kay Chuan Tan, Brian Peacock, Sok Khim Loh & Chui Yoon Ping. (2015) A Proposed Kano-inspired Framework Applied to Job Satisfaction for Mature Singaporeans. Procedia Manufacturing 3, pages 4892-4899.
Crossref
Xiaojing Sheng, Penny M. Simpson & Judy A. Siguaw. (2014) U. S. winter migrants' park community attributes: An importance–performance analysis. Tourism Management 43, pages 55-67.
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Damir Krešić, Josip Mikulić & Katarina Miličević. (2012) The Factor Structure of Tourist Satisfaction at Pilgrimage Destinations: the Case of Medjugorje. International Journal of Tourism Research 15:5, pages 484-494.
Crossref
Christer Strandberg, Olof Wahlberg & Peter Öhman. (2012) Challenges in serving the mass affluent segment: bank customer perceptions of service quality. Managing Service Quality: An International Journal 22:4, pages 359-385.
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