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Total Quality Management & Business Excellence Volume 22, 2011 - Issue 9: From Value Creation to Customer Satisfaction, Loyalty and Brand Equity (Guest Editor: Su Mi Dahlgaard-Park)
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Original Articles

The impact of electronic-service quality on online shopping behaviour

Wen-Chin Tsao Department of Business Administration, National Chin-Yi University of Technology, No. 35, Lane 215, Section 1, Chung-Shan Road, Taiping District, Taichung City 411, Taiwan, Republic of ChinaCorrespondence[email protected]
&
Ya-Ling Tseng Department of Business Administration, National Chin-Yi University of Technology, No. 35, Lane 215, Section 1, Chung-Shan Road, Taiping District, Taichung City 411, Taiwan, Republic of China
Pages 1007-1024 | Published online: 09 Sep 2011

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Tantri Yanuar Rahmat Syah & Dora Olivia. (2022) Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality. Cogent Business & Management 9:1.
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Min Zhang, Lili Huang, Zhen He & Alan G. Wang. (2015) E-service quality perceptions: an empirical analysis of the Chinese e-retailing industry. Total Quality Management & Business Excellence 26:11-12, pages 1357-1372.
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Amjad A. Abu ELSamen. (2015) Online Service Quality and Brand Equity: The Mediational Roles of Perceived Value and Customer Satisfaction. Journal of Internet Commerce 14:4, pages 509-530.
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Bo Li, Decheng Wen & Xiaodan Shi. (2015) Research on product quality control in Chinese online shopping: based on the uncertainty mitigating factors of product quality. Total Quality Management & Business Excellence 26:5-6, pages 602-618.
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Peng-Chan Chang, Chun-Ling Chuang, Wang-Ching Chuang & Wei-Ching Lin. (2015) An examination of the effects of quality on customer loyalty: the automobile industry in Taiwan. Total Quality Management & Business Excellence 26:1-2, pages 203-217.
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Jimmy Foo Heang & Habib Ullah Khan. (2015) The Role of Internet Marketing in the Development of Agricultural Industry: A Case Study of China. Journal of Internet Commerce 14:1, pages 65-113.
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Sanjit Kumar Roy & Gul T. Butaney. (2014) Customer's relative loyalty: an empirical examination. Journal of Strategic Marketing 22:3, pages 206-221.
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Shirshendu Ganguli & Sanjit Kumar Roy. (2013) Conceptualisation of service quality for hybrid services: a hierarchical approach. Total Quality Management & Business Excellence 24:9-10, pages 1202-1218.
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Ana Rosa Del Águila-Obra, Antonio Padilla-Meléndez & Rami M.O.O. Al-dweeri. (2013) The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction. Total Quality Management & Business Excellence 24:9-10, pages 1111-1123.
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Articles from other publishers (18)

Hakan Şimşek & İrem Güvendiren. (2023) Soft computing based e-commerce website service quality index measurement. Electronic Commerce Research and Applications 61, pages 101303.
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Fendri Reswanto & Asmai Ishak. (2022) Impact of brand equity and mobile web quality on intentions to use m-commerce amongst Traveloka customers. International Journal of Research in Business and Social Science (2147- 4478) 11:1, pages 305-315.
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Zhongping Zeng, Siqi Li, Jiunn-Woei Lian, Jiang Li, Tao Chen & Yujia Li. (2021) Switching behavior in the adoption of a land information system in China: A perspective of the push–pull–mooring framework. Land Use Policy 109, pages 105629.
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M. Mohanasundari, S. C. Vetrivel & L. Kaviya. A study on influencing factors towards online food delivery services. A study on influencing factors towards online food delivery services.
Shuwen Wangfi, Wenying Wang & Yu Tan. (2020) WITHDRAWN: Internet cross-border service model based on 5G environment and cloud computing data platform. Microprocessors and Microsystems, pages 103520.
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Umair Akram, Aisha Rehman Ansari, Guoqun Fu & Muhammad Junaid. (2020) Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China. Journal of Retailing and Consumer Services 56, pages 102142.
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Hanyang Luo, Yingshi Liang, Zhongyang Wu, Zhenwei Liu, Bo Shu & Yuexin Luo. (2019) Research on the Impact of Cross-border E-commerce Platform Quality on Customer Cross-buying Intention. Research on the Impact of Cross-border E-commerce Platform Quality on Customer Cross-buying Intention.
Xinghong Qin, Qiang Su, Samuel H. Huang, Uco Jillert Wiersma & Ming Liu. (2017) Service quality coordination contracts for online shopping service supply chain with competing service providers: integrating fairness and individual rationality. Operational Research 19:1, pages 269-296.
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Ting Chi. (2018) Understanding Chinese consumer adoption of apparel mobile commerce: An extended TAM approach. Journal of Retailing and Consumer Services 44, pages 274-284.
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Manit Mishra. (2018) For Indian online shoppers, have saying and doing parted ways?. Psychology & Marketing 35:1, pages 5-19.
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Vicenta Sierra, Oriol Iglesias, Stefan Markovic & Jatinder Jit Singh. (2015) Does Ethical Image Build Equity in Corporate Services Brands? The Influence of Customer Perceived Ethicality on Affect, Perceived Quality, and Equity. Journal of Business Ethics 144:3, pages 661-676.
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Wen-Chin Tsao, Ming-Tsang Hsieh & Tom M.Y. Lin. (2016) Intensifying online loyalty! The power of website quality and the perceived value of consumer/seller relationship. Industrial Management & Data Systems 116:9, pages 1987-2010.
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Yrd. Doç. Dr. A. Cansu GÖK & Prof. Dr. Selçuk PERÇİN. (2016) Elektronik Alışveriş (E-alışveriş) Sitelerinin E-hizmet Kalitesi Açısından Değerlendirilmesinde DEMATEL-AAS-VIKOR Yaklaşımı. Anadolu Üniversitesi Sosyal Bilimler Dergisi 16:2, pages 131-144.
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Ling Jiang, Minjoon Jun & Zhilin Yang. (2015) Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. Service Business 10:2, pages 301-317.
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David Bamford & Benjamin Dehe. (2016) Service quality at the London 2012 games – a paralympics athletes survey. International Journal of Quality & Reliability Management 33:2, pages 142-159.
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Sharron J. Lennon & Jung-Hwan Kim. 2016. Web-Based Services. Web-Based Services 160 186 .
Sharron J. Lennon & Jung-Hwan Kim. (2015) Making Sense of the E-Service Quality Literature. International Journal of Service Science, Management, Engineering, and Technology 6:1, pages 37-62.
Crossref
Wan-Yu Chiu, Gwo-Hshiung Tzeng & Han-Lin Li. (2013) A new hybrid MCDM model combining DANP with VIKOR to improve e-store business. Knowledge-Based Systems 37, pages 48-61.
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