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Total Quality Management & Business Excellence Volume 23, 2012 - Issue 3-4: From Six Sigma and Lean Production to Lean Six Sigma and Lean Services
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Original Articles

Lean thinking with improvement teams in retail distribution: a case study

Carmen Jaca Department of Industrial Management, School of Industrial Engineers, TECNUN, University of Navarra, San Sebastian, SpainCorrespondence[email protected]
,
Javier Santos Department of Industrial Management, School of Industrial Engineers, TECNUN, University of Navarra, San Sebastian, Spain
,
Ander Errasti Department of Industrial Management, School of Industrial Engineers, TECNUN, University of Navarra, San Sebastian, Spain
&
Elisabeth Viles Department of Industrial Management, School of Industrial Engineers, TECNUN, University of Navarra, San Sebastian, Spain
Pages 449-465 | Published online: 06 Sep 2011

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J. Carlos Prado-Prado, Jesús García-Arca & Arturo J. Fernández-González. (2020) People as the key factor in competitiveness: a framework for success in supply chain management. Total Quality Management & Business Excellence 31:3-4, pages 297-311.
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Maria Pia Ciano, Rossella Pozzi, Tommaso Rossi & Fernanda Strozzi. (2019) How IJPR has addressed ‘lean’: a literature review using bibliometric tools. International Journal of Production Research 57:15-16, pages 5284-5317.
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V. Raja Sreedharan, R. Raju & S. Srivatsa Srinivas. (2017) A review of the quality evolution in various organisations. Total Quality Management & Business Excellence 28:3-4, pages 351-365.
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Ping-Shun Chen, Chun-Ying Huang, Chang-Chun Yu & Chi-Chuan Hung. (2017) The examination of key performance indicators of warehouse operation systems based on detailed case studies. Journal of Information and Optimization Sciences 38:2, pages 367-389.
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Carmen Jaca, Elisabeth Viles, Daniel Jurburg & Martín Tanco. (2014) Do companies with greater deployment of participation systems use Visual Management more extensively? An exploratory study. International Journal of Production Research 52:6, pages 1755-1770.
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Articles from other publishers (23)

Jesús García-Arca, A. Trinidad González-Portela Garrido & J. Carlos Prado-Prado. (2023) Deploying Sustainability Through Employee Participation. An Action Research Proposal. Systemic Practice and Action Research.
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Pedro Alexandre Marques, Diana Jorge & João Reis. (2022) Using Lean to Improve Operational Performance in a Retail Store and E-Commerce Service: A Portuguese Case Study. Sustainability 14:10, pages 5913.
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El Mehdi El Bhilat & Lalla Saadia Hamidi. 2022. Handbook of Research on Supply Chain Resiliency, Efficiency, and Visibility in the Post-Pandemic Era. Handbook of Research on Supply Chain Resiliency, Efficiency, and Visibility in the Post-Pandemic Era 505 531 .
Regina Frei, Lisa Jack & Sally-Ann Krzyzaniak. (2022) Mapping Product Returns Processes in Multichannel Retailing: Challenges and Opportunities. Sustainability 14:3, pages 1382.
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Yassine Erraoui & Abdelkabir Charkaoui. 2022. Digital Technologies and Applications. Digital Technologies and Applications 114 123 .
Pedro Alexandre Marques, André M. Carvalho & José Oliveira Santos. (2021) Improving Operational and Sustainability Performance in a Retail Fresh Food Market Using Lean: A Portuguese Case Study. Sustainability 14:1, pages 403.
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Willem Salentijn, Susanne Beijer & Jiju Antony. (2021) Exploring the dark side of Lean: a systematic review of the lean factors that influence social outcomes. The TQM Journal 33:6, pages 1469-1483.
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Agostinho da Silva & Isabel Almeida. (2020) Towards INDUSTRY 4.0 | a case STUDY in ornamental stone sector. Resources Policy 67, pages 101672.
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J. Carlos Prado-Prado, Jesús García-Arca, Arturo J. Fernández-González & Mar Mosteiro-Añón. (2020) Increasing Competitiveness through the Implementation of Lean Management in Healthcare. International Journal of Environmental Research and Public Health 17:14, pages 4981.
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Agostinho da Silva, Andreia Dionísio & Luís Coelho. (2020) Flexible-lean processes optimization: A case study in stone sector. Results in Engineering 6, pages 100129.
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Jesús García-Arca, J. Carlos Prado-Prado & A. Trinidad González-Portela Garrido. (2020) On-shelf availability and logistics rationalization. A participative methodology for supply chain improvement. Journal of Retailing and Consumer Services 52, pages 101889.
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Bertrand Audrin. (2019) Implementing self-service technologies: not without competition!. International Journal of Retail & Distribution Management 48:2, pages 169-185.
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Stephanie M.N. Glegg, Andrea Ryce & Kala Brownlee. (2019) A visual management tool for program planning, project management and evaluation in paediatric health care. Evaluation and Program Planning 72, pages 16-23.
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Loay Salhieh, Safwan Altarazi & Ismail Abushaikha. (2019) Quantifying and ranking the “7-Deadly” Wastes in a warehouse environment. The TQM Journal 31:1, pages 94-115.
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Justyna MaciągJustyna Maciąg. 2019. Lean Culture in Higher Education. Lean Culture in Higher Education 247 346 .
Jesús García-Arca, J. Carlos Prado-Prado & Arturo J. Fernández-González. (2018) Integrating KPIs for improving efficiency in road transport. International Journal of Physical Distribution & Logistics Management 48:9, pages 931-951.
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Gopalakrishnan Narayanamurthy, Anand Gurumurthy & Roger Moser. (2018) “8A” framework for value stream selection – an empirical case study. Journal of Organizational Change Management 31:5, pages 1001-1026.
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Johannes A.W.H. van Oorschot, Erwin Hofman & Johannes I.M. Halman. (2018) A bibliometric review of the innovation adoption literature. Technological Forecasting and Social Change 134, pages 1-21.
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Ismail Abushaikha, Loay Salhieh & Neil Towers. (2018) Improving distribution and business performance through lean warehousing. International Journal of Retail & Distribution Management 46:8, pages 780-800.
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James R. Kroes, Andrew S. Manikas & Thomas F. Gattiker. (2018) Operational leanness and retail firm performance since 1980. International Journal of Production Economics 197, pages 262-274.
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Wael Hadid & S. Afshin Mansouri. (2014) The lean-performance relationship in services: a theoretical model. International Journal of Operations & Production Management 34:6, pages 750-785.
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Carmen Jaca, Luis Paipa-Galeano, Elisabeth Viles, Ricardo Mateo & Javier Santos. 2014. Managing Complexity. Managing Complexity 43 49 .
Anand Gurumurthy, Prasoon Mazumdar & Sowmiya Muthusubramanian. (2013) Graph theoretic approach for analysing the readiness of an organisation for adapting lean thinking. International Journal of Organizational Analysis 21:3, pages 396-427.
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