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Total Quality Management & Business Excellence Volume 24, 2013 - Issue 9-10: Relationship Quality and Customer Satisfaction in Service Contexts
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Relationship Quality in Services

An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan

Mei-Ling Wang Department of Business Administration, Tamkang University, 151, Yingzhuan Road, Tamsui District, New Taipei City, 25137, Taiwan, Republic of ChinaCorrespondence[email protected]
Pages 1004-1021 | Published online: 10 Jan 2012

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Read on this site (3)

Yi-Chan Chung & Szu-Ju Chen. (2016) Study on customer relationship management activities in Taiwan tourism factories. Total Quality Management & Business Excellence 27:5-6, pages 581-594.
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Mei-Ling Wang. (2015) Linking service climate to customer loyalty. The Service Industries Journal 35:7-8, pages 403-414.
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Wen De-cheng & Cheng Li-ying. (2013) An analysis of discerning customer behaviour: an exploratory study. Total Quality Management & Business Excellence 24:11-12, pages 1316-1331.
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Articles from other publishers (11)

Yahia Baashar, Hitham Alhussian, Ahmed Patel, Gamal Alkawsi, Ahmed Ibrahim Alzahrani, Osama Alfarraj & Gasim Hayder. (2020) Customer relationship management systems (CRMS) in the healthcare environment: A systematic literature review. Computer Standards & Interfaces 71, pages 103442.
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Hamed Gholami, Norhayati Zakuan, Muhamad Zameri Mat Saman, Safian Sharif & Umar Haiyat Abdul Kohar. (2020) Conceptualizing and operationalizing the student relationship management strategy: Towards a more sustainable-based platform. Journal of Cleaner Production 244, pages 118707.
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Kijpokin Kasemsap. 2019. Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship. Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship 44 56 .
Hamed Gholami, Muhamad Zameri Mat Saman, Abbas Mardani, Dalia Streimikiene, Safian Sharif & Norhayati Zakuan. (2018) Proposed Analytic Framework for Student Relationship Management based on a Systematic Review of CRM Systems Literature. Sustainability 10:4, pages 1237.
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Kijpokin Kasemsap. 2018. Diverse Methods in Customer Relationship Marketing and Management. Diverse Methods in Customer Relationship Marketing and Management 44 60 .
Kijpokin Kasemsap. 2018. Encyclopedia of Information Science and Technology, Fourth Edition. Encyclopedia of Information Science and Technology, Fourth Edition 1594 1604 .
Ricardo Colomo-Palacios, Francisco José García-Peñalvo, Vladimir Stantchev & Sanjay Misra. (2017) Towards a social and context-aware mobile recommendation system for tourism. Pervasive and Mobile Computing 38, pages 505-515.
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Mohsen Sadegh Amalnick & Saeed Abdolhossein Zadeh. (2017) Concurrent Evaluation of Customer Relationship Management and Organizational Excellence: An Empirical Study. Performance Improvement Quarterly 30:1, pages 55-88.
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Yahia Mohamed Baashar, Ahmad Kamil Mahomood, Malek Ahmad Almomani & Gamal Abdulnaser Alkawsi. (2016) Customer relationship management (CRM) in healthcare organization: A review of ten years of research. Customer relationship management (CRM) in healthcare organization: A review of ten years of research.
Hsin Hsin Chang, Kit Hong Wong & Po Wen Fang. (2014) The effects of customer relationship management relational information processes on customer-based performance. Decision Support Systems 66, pages 146-159.
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Mei‐Ling Wang. (2013) Implementing CRM in nursing homes: the effects on resident satisfaction. Managing Service Quality: An International Journal 23:5, pages 388-409.
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