Citations (12)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (5)
M.F. van Assen & B.A. Lameijer. (2023) The service concept – a missing link in lean for services. Total Quality Management & Business Excellence 34:15-16, pages 2027-2045.
Read now
Read now
Anna Åslund & Ingela Bäckström. (2015) Creation of value to society – a process map of the societal entrepreneurship area. Total Quality Management & Business Excellence 26:3-4, pages 385-399.
Read now
Read now
Frederic Ponsignon, Roger S. Maull & Philip A. Smart. (2014) Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research 52:15, pages 4507-4525.
Read now
Read now
Chao Ou-Yang & Ming-Ching Tsai. (2014) Improving operations performance through TQM in the post-financial crisis era: an exploratory case study of a multinational IM firm in the Greater China region. Total Quality Management & Business Excellence 25:5-6, pages 561-581.
Read now
Read now
Ján Závadský & Zuzana Závadská. (2014) Utilisation of business process models in managerial practice: An empirical study in Slovak companies certified to the ISO 9001 standard. Total Quality Management & Business Excellence 25:3-4, pages 319-337.
Read now
Read now
Articles from other publishers (7)
Kamal K. Mukherjee, Laura Reka, Rudina Mullahi, Keldi Jani & Jonida Taraj. (2021) Public services: a standard process model following a structured process redesign. Business Process Management Journal 27:3, pages 796-835.
Crossref
Crossref
Ali Ziaee Bigdeli, Tim Baines, Oscar F. Bustinza & Victor Guang Shi. (2017) Organisational change towards servitization: a theoretical framework. Competitiveness Review: An International Business Journal 27:1, pages 12-39.
Crossref
Crossref
Ahmad Beltagui, Marina Candi & Johann C.K.H. Riedel. (2016) Setting the stage for service experience: design strategies for functional services. Journal of Service Management 27:5, pages 751-772.
Crossref
Crossref
Sonia M. Lo. (2015) The influence of variability and strategy of service supply chains on performance. Service Business 10:2, pages 393-421.
Crossref
Crossref
Mark M. Davis, Joy Field & Euthemia Stavrulaki. (2015) Using Digital Service Inventories to Create Customer Value. Service Science 7:2, pages 83-99.
Crossref
Crossref
Thong Ngee Goh. (2014) Professional preparation for service quality and organizational excellence. International Journal of Quality and Service Sciences 6:2/3, pages 155-163.
Crossref
Crossref
Bob Lillis. 2014. Driving Service Productivity. Driving Service Productivity
167
189
.