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Thomas J. Aicher, Bob Heere, Michael A. Odio & Jeffery M. Ferguson. (2023) Looking beyond performance: understanding service quality through the importance-performance analysis. Sport Management Review 26:3, pages 448-470.
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Damian Steppacher, Maria Auxiliadora Cannarozzo Tinoco, Carla Schewengber ten Caten & Arthur Marcon. (2021) Assessing administrative service quality in higher education: development of an attribute-based framework (HEADSQUAL) in a Brazilian University. Studies in Higher Education 46:9, pages 1785-1800.
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Narendra Lakal, Kanchan Joshi & Karuna Jain. (2020) Development of engineering education service quality model from faculty perspective. Total Quality Management & Business Excellence 31:13-14, pages 1442-1453.
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Ines Dužević, Josip Mikulić & Tomislav Baković. (2018) An extended framework for analysing higher education performance. Total Quality Management & Business Excellence 29:5-6, pages 599-617.
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Jorge Pérez Rave & Leandro Muñoz Giraldo. (2016) ClassroomQual: a scale for measuring the use-of-classrooms-for-teaching–learning service quality. Total Quality Management & Business Excellence 27:9-10, pages 1063-1090.
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Sheng-Hsun Hsu, Yu-Che Wang, Chao-Jih Cheng & Yu-Fan Chen. (2016) Developing a decomposed alumni satisfaction model for higher education institutions. Total Quality Management & Business Excellence 27:9-10, pages 979-996.
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Josip Mikulić, Ines Dužević & Tomislav Baković. (2015) Exploring drivers of student satisfaction and dissatisfaction: an assessment of impact-asymmetry and impact-range. Total Quality Management & Business Excellence 26:11-12, pages 1213-1225.
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Tonći Lazibat, Tomislav Baković & Ines Dužević. (2014) How perceived service quality influences students' satisfaction? Teachers' and students' perspectives. Total Quality Management & Business Excellence 25:7-8, pages 923-934.
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Sangbok Ree, Young Hyun Park & Hanjoo Yoo. (2014) A study on education quality using the Taguchi method. Total Quality Management & Business Excellence 25:7-8, pages 935-943.
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Lola C. Duque. (2014) A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions. Total Quality Management & Business Excellence 25:1-2, pages 1-21.
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Articles from other publishers (9)
Deboshree Barman Seal & Sudin Bag. 2023. Digital Technologies for Smart Business, Economics and Education. Digital Technologies for Smart Business, Economics and Education
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Yifan Liu, Tiantian Bao, Dan Zhao, Huiyun Sang & Benwei Fu. (2022) Evaluation of Student-Perceived Service Quality in Higher Education for Sustainable Development: A Fuzzy TODIM-ERA Method. Sustainability 14:8, pages 4761.
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Xiaochun Yang, Yue Cai, Bin Xue & Bo Zhang. (2021) Diagnostic value of anti-cyclic citrullinated peptide antibody combined with rheumatoid factor in rheumatoid arthritis in Asia: a meta-analysis. Journal of International Medical Research 49:9, pages 030006052110477.
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Ricardo Gouveia Rodrigues, Rui Silva, Carmem Leal & Emerson Wagner Mainardes. (2021) Marketing Differences Study Motivations between Luso and Brazil Students. Journal of Open Innovation: Technology, Market, and Complexity 7:2, pages 124.
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Mehmet Eryılmaz, Ebru Aydoğan, Gülcan Petriçli, Duygu Acar Erdur, Esen Cimili Kara & Olcay Bektaş. (2019) TERTIARY EDUCATION AND MANAGEMENT OF QUALITY: A RESEARCH IN A DEVELOPING COUNTRY CONTEXT - YÜKSEK ÖĞRETİM VE KALİTE YÖNETİMİ: GELİŞMEKTE OLAN ÜLKE BAĞLAMINDA BİR ARAŞTIRMA. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, pages 358-379.
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Do-Yun, Kim & SeungWanRyu. (2019) 학교 문화예술교육 서비스 품질 측정과 교육 효과에 관한 연구. Korean Journal of Culture and Arts Education Studies 14:3, pages 47-73.
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Rui Jorge Rodrigues da Silva, Ricardo Gouveia Rodrigues & Carmem Teresa Pereira Leal. (2019) Gamification in Management Education: A Systematic Literature Review. BAR - Brazilian Administration Review 16:2.
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Alicia Arias Coello, José Simón Martín & Clara Simón Blas. (2016) Evaluación de la calidad del Máster en Gestión de la Documentación, Bibliotecas y Archivos de la Universidad Complutense de Madrid. Investigación Bibliotecológica: Archivonomía, Bibliotecología e Información 30:70, pages 61-82.
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Sangbok Ree. (2015) Case Study for Improving Lecture Satisfaction using S-NS Diagram. Journal of the Korean society for quality management 43:4, pages 489-498.
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