Citations (20)
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Read on this site (4)
Marko Kukanja & Tanja Planinc. (2020) Toward cost-effective service excellence: Exploring the relationship between managers’ perceptions of quality and the operational efficiency and profitability of restaurants. Quality Management Journal 27:2, pages 95-105.
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Güzin Özdağoğlu, Aysun Kapucugil-İkiz & Ayhan Fuat Çelik. (2018) Topic modelling-based decision framework for analysing digital voice of the customer. Total Quality Management & Business Excellence 29:13-14, pages 1545-1562.
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Valeriya Shapoval, Kevin S. Murphy & Denver Severt. (2018) Does service quality really matter at Green restaurants for Millennial consumers? The moderating effects of gender between loyalty and satisfaction. Journal of Foodservice Business Research 21:6, pages 591-609.
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Reza Dabestani, Arash Shahin, Hadi Shirouyehzad & Mohammad Saljoughian. (2017) A comparative study of ordinary and fastidious customers’ priorities in service quality dimensions. Total Quality Management & Business Excellence 28:3-4, pages 331-350.
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Articles from other publishers (16)
Weihua Wang, Dong Yang & Yaqin Zheng. (2023) How to believe? Building trust in food businesses' consumers based on psychological contracts. British Food Journal.
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Shu-Chun Ho & Wei-Li Chuang. (2023) Identifying and prioritizing the critical quality attributes for business-to-business cross-border electronic commerce platforms. Electronic Commerce Research and Applications 58, pages 101239.
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Wang Qing, Mohammad Bin Amin, Md. Abu Issa Gazi, Wahiduzzaman Khan, Abdullah Al Masud & Mohammad Nurul Alam. (2023) Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China. IEEE Access 11, pages 123904-123923.
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Mladenka Đurović & Aleksandar Božić. (2022) Attributes of service quality: A report from Belgrade restaurants. Menadzment u hotelijerstvu i turizmu 10:2, pages 105-119.
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Tzu-An Chiang, Z. H. Che, Yi-Ling Huang & Chang-You Tsai. (2022) Using an Ontology-Based Neural Network and DEA to Discover Deficiencies of Hotel Services. International Journal on Semantic Web and Information Systems 18:1, pages 1-19.
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Faruk Seyitoğlu, Stanislav Ivanov, Ozan Atsız & İbrahim Çifçi. (2021) Robots as restaurant employees - A double-barrelled detective story. Technology in Society 67, pages 101779.
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Marko Kukanja & Tanja Planinc. (2019) Cost-Effective Service Excellence: Exploring the Relationships Among Restaurants’ Operational Efficiency, Size and Service Quality. South East European Journal of Economics and Business 14:2, pages 67-81.
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Paulina Nillie Adzoyi, Robert Jan Blomme & Ben Quarshie Honyenuga. 2018. Advances in Hospitality and Leisure. Advances in Hospitality and Leisure
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Hee Sung Bae. (2017) Empirical Relationships of Perceived Environmental Uncertainty, Supply Chain Collaboration and Operational Performance: Analyses of Direct, Indirect and Total Effects. The Asian Journal of Shipping and Logistics 33:4, pages 263-272.
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Cesare Amatulli, Rajan Nataraajan, Mauro Capestro, Marco Carvignese & Gianluigi Guido. (2017) “Service” in Luxury Retailing in the Twenty-First Century: An Exploratory Look at the Pleasure Boating Sector. Psychology & Marketing 34:5, pages 569-579.
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Jalil Vaziri & Mohammad Ali Beheshtinia. (2016) A holistic fuzzy approach to create competitive advantage via quality management in services industry (case study: life-insurance services). Management Decision 54:8, pages 2035-2062.
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M. Mujiya Ulkhaq, Rizal L. Nartadhi & Pradita Y. Akshinta. (2016) Evaluating Service Quality of Korean Restaurants: A Fuzzy Analytic Hierarchy Approach. Industrial Engineering and Management Systems 15:1, pages 77-91.
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Valery Gordin, Julia Trabskaya & Elena Zelenskaya. (2016) The role of hotel restaurants in gastronomic place branding. International Journal of Culture, Tourism and Hospitality Research 10:1, pages 81-90.
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Gi Tae Yeo, Vinh V. Thai & Sae Yeon Roh. (2015) An Analysis of Port Service Quality and Customer Satisfaction: The Case of Korean Container Ports. The Asian Journal of Shipping and Logistics 31:4, pages 437-447.
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Vinh V Thai. (2015) The impact of port service quality on customer satisfaction: The case of Singapore. Maritime Economics & Logistics.
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