Citations (68)
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Colamatteo Annarita, Cassia Fabio & Sansone Marcello. (2023) Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda. Total Quality Management & Business Excellence 34:9-10, pages 1243-1256.
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Ekkapong Cheunkamon, Sajjakaj Jomnonkwao & Vatanavongs Ratanavaraha. (2022) Impacts of Tourist Loyalty on Service Providers: Examining the Role of the Service Quality of Tourism Supply Chains, Tourism Logistics, Commitment, Satisfaction, and Trust. Journal of Quality Assurance in Hospitality & Tourism 23:6, pages 1397-1429.
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Ilhami Tuncer, Cagatay Unusan & Cihan Cobanoglu. (2021) Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model. Journal of Quality Assurance in Hospitality & Tourism 22:4, pages 447-475.
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Heesup Han, Bee-Lia Chua, Sanghyeop Lee & Bonhak Koo. (2021) Quality, emotion, price, and social values in building passenger loyalty: Impact of relationship quality (mediator) and in-flight physical environments (moderator). Journal of Travel & Tourism Marketing 38:2, pages 123-138.
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Suaini Sura & Jongchang Ahn. (2019) The effects of service quality determinants on social networking site-based commerce: the Malaysian customers’ perspective. Total Quality Management & Business Excellence 30:13-14, pages 1480-1494.
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Ping-Lung Huang, Bruce C.Y. Lee & Ching-Chin Chen. (2019) The influence of service quality on customer satisfaction and loyalty in B2B technology service industry. Total Quality Management & Business Excellence 30:13-14, pages 1449-1465.
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Mark Ojeme, Erdem Kirkbeşoğlu & Betul Dogan. (2019) The Role of Uncertainty Avoidance and Situational Abnormality in the Satisfaction-Trust-Loyalty Link. Journal of Relationship Marketing 18:4, pages 324-349.
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Erialdi Syahrial, Hideo Suzuki & Shane J. Schvaneveldt. (2019) The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction. Total Quality Management & Business Excellence 30:11-12, pages 1257-1281.
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R. Ramamoorthy, Angappa Gunasekaran, Matthew Roy, Bharatendra K. Rai & S.A. Senthilkumar. (2018) Service quality and its impact on customers’ behavioural intentions and satisfaction: an empirical study of the Indian life insurance sector. Total Quality Management & Business Excellence 29:7-8, pages 834-847.
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Kwame Simpe Ofori, Kwabena Boakye & Bedman Narteh. (2018) Factors influencing consumer loyalty towards 3G mobile data service providers: evidence from Ghana. Total Quality Management & Business Excellence 29:5-6, pages 580-598.
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Jennifer C.H. Min. (2016) Guiding the guides: developing indicators of tour guides’ service quality. Total Quality Management & Business Excellence 27:9-10, pages 1043-1062.
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Leonor González Menorca, Rubén Fernández-Ortiz, Guadalupe Fuentes Lombardo & Mónica Clavel San Emeterio. (2016) The EPSI model as the main factor for identifying customer satisfaction: empirical research. Total Quality Management & Business Excellence 27:3-4, pages 447-463.
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Ilona Skačkauskienė, Neringa Vilkaitė-Vaitonė, Jurgita Raudeliūnienė & Vida Davidavičienė. (2016) A model for measuring passenger loyalty. Transport 31:1, pages 100-107.
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Mohammed Bala Banki, Hairul Nizam Bin Ismail, Musa Haruna Danladi & Musa Dalil. (2016) Measuring Hotels Service Quality in Nigeria: A Case Study of Minna Township. Journal of Quality Assurance in Hospitality & Tourism 17:1, pages 71-88.
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Ilona Skačkauskienė, Neringa Vilkaitė-Vaitonė & Sergej Vojtovic. (2015) Model for measuring customer loyalty towards a service provider. Journal of Business Economics and Management 16:6, pages 1185-1200.
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Mahmud Akhter Shareef, Norm Archer & Yogesh K. Dwivedi. (2015) An empirical investigation of electronic government service quality: from the demand-side stakeholder perspective. Total Quality Management & Business Excellence 26:3-4, pages 339-354.
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Yung-Tai Tang, James O. Stanworth, Wei-Ting Chen, Siao-Wei Huang & Hsin-Hung Wu. (2015) Toward a measure of Chinese hypermarket retail service quality. Total Quality Management & Business Excellence 26:3-4, pages 327-338.
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Shih-Hao Wu, Chi-Tsun Huang & Yi-Fong Chen. (2015) Leisure-service quality and hedonic experiences: Singing at a Karaoke House as a Form of Theatre. Total Quality Management & Business Excellence 26:3-4, pages 298-311.
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Anestis
K. Fotiadis & Chris
A. Vassiliadis. (2013) The effects of a transfer to new premises on patients' perceptions of service quality in a general hospital in Greece. Total Quality Management & Business Excellence 24:9-10, pages 1022-1034.
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Tamara Rajic & Jaroslav Dado. (2013) Modelling the relationships among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context. Total Quality Management & Business Excellence 24:9-10, pages 1096-1110.
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Cristina Del-Castillo-Feito, Alicia Blanco-González, Francisco Díez-Martín & Gabriel Cachón-Rodríguez. (2022) Social capital and organizational legitimacy as competitive advantages in the information and communications technology sector. The Journal of High Technology Management Research 33:2, pages 100441.
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Canan Saricam. (2022) Analysing Service Quality and Its Relation to Customer Satisfaction and Loyalty in Sportswear Retail Market. Autex Research Journal 22:2, pages 184-193.
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Lin Liu, Tingting Cui, Jinnan Wu, Ruilan Cao & Ye Ye. (2020) Encouraging tourist citizenship behavior through resource uniqueness and service quality: The mediating role of emotions. Journal of Vacation Marketing 27:1, pages 45-60.
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Tzu-Yu Lin & Seiichi Sakuno. (2020) Service Quality for Sports and Active Aging in Japanese Community Sports Clubs. International Journal of Environmental Research and Public Health 17:22, pages 8313.
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Rabab Ali Abumalloh, Othman Ibrahim & Mehrbakhsh Nilashi. (2020) Loyalty of young female Arabic customers towards recommendation agents: A new model for B2C E-commerce. Technology in Society 61, pages 101253.
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Muhammad Sabbir Rahman, Md Afnan Hossain, Mahmud Habib Zaman & Mahafuz Mannan. (2020) E-Service Quality and Trust on Customer's Patronage Intention. Journal of Global Information Management 28:1, pages 39-55.
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Ruifeng Yu, Jacky Y. K. Ng, Alan H. S. Chan & Yifan Tian. 2019. Advances in Usability, User Experience and Assistive Technology. Advances in Usability, User Experience and Assistive Technology
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Chang-Hua Yen, Chien-Yu Chen, Jui-Chang Cheng & Hsiu-Yu Teng. (2015) Brand Attachment, Tour Leader Attachment, and Behavioral Intentions of Tourists. Journal of Hospitality & Tourism Research 42:3, pages 365-391.
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Hee Sung Bae. (2017) Empirical Relationships of Perceived Environmental Uncertainty, Supply Chain Collaboration and Operational Performance: Analyses of Direct, Indirect and Total Effects. The Asian Journal of Shipping and Logistics 33:4, pages 263-272.
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Dwane Hal Dean. (2017) The benefit of a trustworthy face to a financial services provider. Journal of Services Marketing 31:7, pages 771-783.
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