Citations (29)
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Manuel J. Sánchez-Franco, Arturo Calvo-Mora & Rafael Periáñez-Cristobal. (2023) Clustering abstracts from the literature on Quality Management (1980–2020). Total Quality Management & Business Excellence 34:7-8, pages 959-989.
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Sheng-Hsun Hsu, Yu-Fan Chen & Ying-Chyi Chou. (2022) Topic analysis of studies on total quality management and business excellence: an update on research from 2010 to 2019. Total Quality Management & Business Excellence 33:9-10, pages 1039-1055.
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Luis Fonseca. (2022) The EFQM 2020 model. A theoretical and critical review. Total Quality Management & Business Excellence 33:9-10, pages 1011-1038.
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Saad Ghafoor, Nigel P. Grigg, Sanjay Mathrani & Robin Mann. (2022) A bibliometric and thematic review of business excellence journal papers from 1990 to 2020. Total Quality Management & Business Excellence 33:3-4, pages 355-387.
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Decheng Wen, Xiaojing Sun & Dongwei Yan. (2022) The quality movement: where are we going? Past, present and future. Total Quality Management & Business Excellence 33:1-2, pages 92-112.
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Daniel Carnerud & Ingela Bäckström. (2021) Four decades of research on quality: summarising, Trendspotting and looking ahead. Total Quality Management & Business Excellence 32:9-10, pages 1023-1045.
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Tajammal Hussain, Rick Edgeman & Jacob Kjær Eskildsen. (2020) Knowledge-based intellectual structure of research in business excellence (1995–2015). Total Quality Management & Business Excellence 31:11-12, pages 1171-1194.
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Danilo Marchiori & Luís Mendes. (2020) Knowledge management and total quality management: foundations, intellectual structures, insights regarding evolution of the literature. Total Quality Management & Business Excellence 31:9-10, pages 1135-1169.
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Ioannis N. Metaxas & Dimitrios E. Koulouriotis. (2019) Business excellence measurement: a literature analysis (1990–2016). Total Quality Management & Business Excellence 30:11-12, pages 1189-1218.
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Matthias Thürer, Ivan Tomašević, Mark Stevenson, Lawrence D. Fredendall & Charles W. Protzman. (2018) On the meaning and use of excellence in the operations literature: a systematic review. Total Quality Management & Business Excellence 0:0, pages 1-28.
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Amitava Mukherjee, Yuan Cheng & Min Gong. (2018) A new nonparametric scheme for simultaneous monitoring of bivariate processes and its application in monitoring service quality. Quality Technology & Quantitative Management 15:1, pages 143-156.
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Amitava Mukherjee & Marco Marozzi. (2017) A distribution-free phase-II CUSUM procedure for monitoring service quality. Total Quality Management & Business Excellence 28:11-12, pages 1227-1263.
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Luís Pimentel & Maria Major. (2016) Key success factors for quality management implementation: evidence from the public sector. Total Quality Management & Business Excellence 27:9-10, pages 997-1012.
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Mohammad Alamgir Hossain & Yogesh K. Dwivedi. (2015) Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study. Total Quality Management & Business Excellence 26:5-6, pages 661-674.
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Mohammad Alamgir Hossain, Yogesh K. Dwivedi & Sarah Binte Naseem. (2015) Developing and validating a hierarchical model of service quality of retail banks. Total Quality Management & Business Excellence 26:5-6, pages 534-549.
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Shih-Hao Wu, Chi-Tsun Huang & Yi-Fong Chen. (2015) Leisure-service quality and hedonic experiences: Singing at a Karaoke House as a Form of Theatre. Total Quality Management & Business Excellence 26:3-4, pages 298-311.
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Luís Pimentel & Maria João Major. (2014) Quality management and a balanced scorecard as supporting frameworks for a new management model and organisational change. Total Quality Management & Business Excellence 25:7-8, pages 763-775.
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Xuemei Fan & Dawei Lu. (2014) Re-balancing the excellence frameworks with individualistic logic. Total Quality Management & Business Excellence 25:5-6, pages 478-493.
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Moshe Eben-Chaime. (2013) A note on: the economic effects of quality improvements. Total Quality Management & Business Excellence 24:3-4, pages 374-377.
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Articles from other publishers (9)
Ali Uyar, Khalil Nimer & Cemil Kuzey. (2023) Education quality, internet access in schools, and research performance in management and accounting domains: a cross-country investigation. Scientometrics.
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Shuaijun Zhang, Dongjun Rew, Joo Jung, Sibin Wu & Carlos Baldo. (2023) Impact of organizational citizenship behavior on corporate sustainability through the mediation of TQM: focus on the textile industry in Bangladesh. The TQM Journal.
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Effrosyni Taraza, Sofia Anastasiadou, Andreas Masouras & Christos Papademetriou. (2023) Sustainable Development and Implementation of Quality Management Excellence Models in Public Organizations: A Systematic Literature Review. Sustainability 15:10, pages 7971.
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Lei Jiao & Yiping Wang. (2021) Factors Influencing the Information Service Quality of the Online Website of Hospitals in China. Scientific Programming 2021, pages 1-7.
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P. S. Aithal. (2021) Business Excellence through the Theory of Accountability. International Journal of Case Studies in Business, IT, and Education, pages 88-115.
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Daniel Carnerud. (2020) The quality movement's three operational paradigms: a text mining venture. The TQM Journal 32:6, pages 1577-1598.
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Brian J. Galli. 2019. R&D Management in the Knowledge Era. R&D Management in the Knowledge Era
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Juan José Tarí & Gavin Dick. (2016) Trends in quality management research in higher education institutions. Journal of Service Theory and Practice 26:3.
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Silvija Vig & Ksenija Dumicic. (2016) Impact of Commitment to Business Ethics to Nonfinancial Business Performance. Interdisciplinary Description of Complex Systems 14:2, pages 165-181.
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