Advanced search
Publication Cover
Total Quality Management & Business Excellence Volume 24, 2013 - Issue 11-12: Identifying and Satisfying Customer Needs: From Attribute Affects to Experience Affects
Submit an article Journal homepage
572
Views
8
CrossRef citations to date
0
Altmetric
Original Articles

Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry

Zili ZhangSchool of Management, Harbin Institute of Technology, No. 92, West Da-Zhi Street, Harbin, People's Republic of ChinaCorrespondence[email protected]
,
Minghui JiangSchool of Management, Harbin Institute of Technology, No. 92, West Da-Zhi Street, Harbin, People's Republic of China
&
Xiangyang LiSchool of Management, Harbin Institute of Technology, No. 92, West Da-Zhi Street, Harbin, People's Republic of China
Pages 1364-1375 | Published online: 18 Jun 2012

Citations (8)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (1)

Na Li. (2022) Food preferences of Chinese cruise tourists: an exploratory study. Journal of Foodservice Business Research 25:1, pages 85-106.
Read now

Articles from other publishers (7)

Salfarina Abdul Gapor, Chee Hua Chin, Ek Tee Ngian, Winnie Poh Ming Wong, Jiet Ping Kiew & Ting Ling Toh. (2023) Cultural events' service quality, satisfaction and loyalty: a case on an annual cultural diversity event in Borneo. International Journal of Event and Festival Management.
Crossref
Mehrgan Malekpour, Morteza Yazdani & Hamidreza Rezvani. (2022) Investigating the relationship between intrinsic and extrinsic product attributes with customer satisfaction: implications for food products. British Food Journal 124:13, pages 578-598.
Crossref
Dong Hong Zhu, Zhi Jie Zhang, Ya Ping Chang & Shichang Liang. (2019) Good discounts earn good reviews in return? Effects of price promotion on online restaurant reviews. International Journal of Hospitality Management 77, pages 178-186.
Crossref
Agustín J. Sánchez-Medina, Ylenia I. Naranjo-Barrera, Jesús B. Alonso & Julio Francisco Rufo Torres. (2018) Predicting Thalasso Tourist Delight: A Hybrid SEM—Artificial Intelligence Analysis. Complexity 2018, pages 1-14.
Crossref
Eugene Sivadas & Rupinder Paul Jindal. (2017) Alternative measures of satisfaction and word of mouth. Journal of Services Marketing 31:2, pages 119-130.
Crossref
Ilija Djekic, Kevin Kane, Nikola Tomic, Eleni Kalogianni, Ada Rocha, Lamprini Zamioudi & Rita Pacheco. (2016) Cross-cultural consumer perceptions of service quality in restaurants. Nutrition & Food Science 46:6, pages 827-843.
Crossref
Jill Sweeney, Robert W. Armstrong & Lester W. Johnson. (2016) The effect of cues on service quality expectations and service selection in a restaurant setting. Journal of Services Marketing 30:2, pages 136-140.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.