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Total Quality Management & Business Excellence Volume 23, 2012 - Issue 7-8: e-Services – Quality, Satisfaction, Behaviors and Loyalty
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Original Articles

An empirical study on the websites service quality of Hong Kong small businesses

Hongyi Sun Department of Systems Engineering and Engineering Management, City University of Hong Kong, Kowloon Tong, Hong Kong, ChinaCorrespondence[email protected]
,
Pei-Lee Teh School of Business, Monash University, Petaling Jaya, Selangor, Malaysia
&
Anron Chiu Department of Systems Engineering and Engineering Management, City University of Hong Kong, Kowloon Tong, Hong Kong, China
Pages 931-947 | Published online: 16 Aug 2012

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Ana Rosa Del Águila-Obra, Antonio Padilla-Meléndez & Rami M.O.O. Al-dweeri. (2013) The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction. Total Quality Management & Business Excellence 24:9-10, pages 1111-1123.
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Articles from other publishers (3)

Carlos Tam, Ana Loureiro & Tiago Oliveira. (2019) The individual performance outcome behind e-commerce. Internet Research 30:2, pages 439-462.
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Lea Iaia, Paola Scorrano, Monica Fait & Federica Cavallo. (2017) Wine, family businesses and web: marketing strategies to compete effectively. British Food Journal 119:11, pages 2294-2308.
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Florian Kriechbaumer & Natasa Christodoulidou. (2014) SME website implementation factors in the hospitality industry. Worldwide Hospitality and Tourism Themes 6:4, pages 328-351.
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