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Total Quality Management & Business Excellence Volume 23, 2012 - Issue 11-12: Quality of Services
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Original Articles

Measuring the quality of logistic service as an element of the logistics provider offering

Milorad Kilibarda Faculty of Transport and Traffic Engineering, University of Belgrade, Belgrade, Serbia
,
Slobodan Zečević Faculty of Transport and Traffic Engineering, University of Belgrade, Belgrade, Serbia
&
Milorad Vidović Faculty of Transport and Traffic Engineering, University of Belgrade, Belgrade, SerbiaCorrespondence[email protected]
Pages 1345-1361 | Published online: 16 Aug 2012

Citations (18)

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Read on this site (5)

Mohsen Babaei & Mohammad Aghdassi. (2022) Measuring the dimensions of quality in service innovation: A dynamic capability and organisational competency perspective. Total Quality Management & Business Excellence 33:3-4, pages 434-466.
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Diana Cordes Feibert, Bjørn Andersen & Peter Jacobsen. (2019) Benchmarking healthcare logistics processes – a comparative case study of Danish and US hospitals. Total Quality Management & Business Excellence 30:1-2, pages 108-134.
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Ratapol Wudhikarn, Nopasit Chakpitak & Gilles Neubert. (2018) A literature review on performance measures of logistics management: an intellectual capital perspective. International Journal of Production Research 56:13, pages 4490-4520.
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Nina Shin, Sangwook Park & Soongeun Lee. (2016) Korean Standard Quality Excellence Index for strategic quality planning and improvement. Total Quality Management & Business Excellence 27:7-8, pages 735-750.
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Ahmad Esmaeili, Reza Ahmadi Kahnali, Reza Rostamzadeh, Edmundas Kazimieras Zavadskas & Babak Ghoddami. (2015) An application of fuzzy logic to assess service quality attributes in logistics industry. Transport 30:2, pages 172-181.
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Articles from other publishers (13)

Miloš Dašić. (2022) The influence of the quality of logistics services on user satisfaction in Serbia. Oditor 8:2, pages 109-138.
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Gamze Arabelen & Hasan Tolga Kaya. (2021) Assessment of logistics service quality dimensions: a qualitative approach. Journal of Shipping and Trade 6:1.
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Jun Cheng, Qiaoning Yang & Lin Lu. (2021) Study on Performance Evaluation of Service Supply Chain by Extension Method. Discrete Dynamics in Nature and Society 2021, pages 1-11.
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Ieva Meidutė-Kavaliauskienė, Virgilija Vasilienė-Vasiliauskienė & Aidas Vasilis Vasiliauskas. (2020) IDENTIFICATION OF SECTORAL LOGISTICS SERVICE QUALITY GAPS BY APPLYING SERVQUAL METHOD. Transport 35:4, pages 419-434.
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Xiaohong Jiang, Huiying Wang & Xiucheng Guo. (2020) Analyzing Service Quality Evaluation Indexes of Rural Last Mile Delivery Using FCE and ISM Approach. Information 11:6, pages 327.
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Sunida Tiwong, Sakgasem Ramingwong & Korrakot Yaibuathet Tippayawong. (2020) On LSP Lifecycle Model to Re-design Logistics Service: Case Studies of Thai LSPs. Sustainability 12:6, pages 2394.
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Gönül Kaya Özbağ & Osman Arslan. 2020. Handbook of Research on the Applications of International Transportation and Logistics for World Trade. Handbook of Research on the Applications of International Transportation and Logistics for World Trade 195 209 .
Dominik Zimon, Peter Madzik & Robert Sroufe. (2019) Management systems and improving supply chain processes. International Journal of Retail & Distribution Management 48:9, pages 939-961.
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Milan Andrejić. (2019) RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW. Transport 35:2, pages 224-235.
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Aleksandra Gulc. (2017) Models and Methods of Measuring the Quality of Logistic Service. Procedia Engineering 182, pages 255-264.
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Milorad Kilibarda, Svetlana Nikolicic & Milan Andrejic. (2016) Measurement of logistics service quality in freight forwarding companies. The International Journal of Logistics Management 27:3, pages 770-794.
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Ke Gong & Heli Yan. (2015) Performance Measurement of Logistics Service Supply Chain Using Bijective Soft Set. Journal of Advanced Manufacturing Systems 14:01, pages 23-40.
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Ieva Meidutė-Kavaliauskienė, Artūras Aranskis & Michail Litvinenko. (2014) Consumer Satisfaction with the Quality of Logistics Services. Procedia - Social and Behavioral Sciences 110, pages 330-340.
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