Citations (44)
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Wei-Hsi Hung, Chih-Lang Tseng, Fang-Kai Chang & Yi-Che Wu. (2023) A mixed-methods approach to identifying and exploring the causes of the electronic service gap between hospital website developers and users. Technology Analysis & Strategic Management 35:10, pages 1296-1309.
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Janelle Chan, Irene Cheng Chu Chan, Anne-Marie Sassenberg & Anup Shrestha. (2022) Exploring the Formation of Mobile Travel Website Quality and Predicting its Influence on Travelers’ Behavioral Intentions. Journal of China Tourism Research 18:5, pages 1011-1034.
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Sema Kayapınar & Nihal Erginel. (2019) Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model. Total Quality Management & Business Excellence 30:13-14, pages 1429-1448.
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Ioannis N. Metaxas & Dimitrios E. Koulouriotis. (2019) Business excellence measurement: a literature analysis (1990–2016). Total Quality Management & Business Excellence 30:11-12, pages 1189-1218.
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Tahir Albayrak, Meltem Caber & Ebru Kadriye Öz. (2017) Assessing Recreational Activities’ Service Quality in Hotels: An Examination of Animation and Spa & Wellness Services. Journal of Quality Assurance in Hospitality & Tourism 18:2, pages 218-234.
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Reza Dabestani, Arash Shahin, Hadi Shirouyehzad & Mohammad Saljoughian. (2017) A comparative study of ordinary and fastidious customers’ priorities in service quality dimensions. Total Quality Management & Business Excellence 28:3-4, pages 331-350.
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Armando Calabrese & Michele Corbò. (2015) Design and blueprinting for total quality management implementation in service organisations. Total Quality Management & Business Excellence 26:7-8, pages 719-732.
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Ming-Kuen Chen, Yen-Ling Lin & I-Wen Chen. (2015) Constructing innovative service quality for department stores. Total Quality Management & Business Excellence 26:5-6, pages 482-496.
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Yung-Tai Tang, James O. Stanworth, Wei-Ting Chen, Siao-Wei Huang & Hsin-Hung Wu. (2015) Toward a measure of Chinese hypermarket retail service quality. Total Quality Management & Business Excellence 26:3-4, pages 327-338.
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Zhiran Chen, Su Mi Dahlgaard-Park & Liying Yu. (2014) Service quality management and ecosystem theory. Total Quality Management & Business Excellence 25:9-10, pages 1190-1205.
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Armando Calabrese & Alessandro Spadoni. (2013) Quality versus productivity in service production systems: an organisational analysis. International Journal of Production Research 51:22, pages 6594-6606.
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Anestis
K. Fotiadis & Chris
A. Vassiliadis. (2013) The effects of a transfer to new premises on patients' perceptions of service quality in a general hospital in Greece. Total Quality Management & Business Excellence 24:9-10, pages 1022-1034.
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Articles from other publishers (32)
Tsuen-Ho Hsu, Sen-Tien Her & Jia-Jeng Hou. (2021) Developing Universally Applicable Service Quality Assessment Model Based on the Theory of Consumption Values, and Using Fuzzy Linguistic Preference Relations to Empirically Test Three Industries. Mathematics 9:20, pages 2608.
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Rita Pilar Romero-Galisteo, Pablo Gálvez Ruiz, Angel Blanco Villaseñor, Maria Rodríguez-Bailón & Manuel González-Sánchez. (2020) What families really think about the quality of early intervention centers: a perspective from mixed methods. PeerJ 8, pages e10193.
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Natalia Kowalska & Anna Ostręga. (2020) Using SERVQUAL Method to Assess Tourist Service Quality by the Example of the Silesian Museum Established on the Post-Mining Area. Land 9:9, pages 333.
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Gregorio Rius-Sorolla, Sofía Estelles-Miguel & Carlos Rueda-Armengot. (2020) Multivariable Supplier Segmentation in Sustainable Supply Chain Management. Sustainability 12:11, pages 4556.
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Yasal Ozdemir, Sema Kayapinar Kaya & Erkan Turhan. (2020) A scale to measure sustainable campus services in higher education: “Sustainable Service Quality”. Journal of Cleaner Production 245, pages 118839.
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Luis Enrique Ibarra-Morales, Laura Elena Woolfolk-Gallego, Bethania Irelia Meza-López & Edith Teresita Gelain-Rodríguez. (2020) Evaluación de la calidad en el servicio: una aplicación práctica en un establecimiento de Café. Revista CEA 6:11, pages 89-107.
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Rita Pilar ROMERO GALISTEO, Manuel LILLO CRESPO & Sofía GARCÍA SAN JUAN. (2019) Calidad percibida en Centros de Atención Temprana de Andalucía. Estudio cualitativo. Siglo Cero Revista Española sobre Discapacidad Intelectual 50:2, pages 7.
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Inmaculada Concepción Jemes Campaña, Rita Pilar Romero-Galisteo, María Teresa Labajos Manzanares & Noelia Moreno Morales. (2019) Evaluación de la calidad de servicio en Atención Temprana: revisión sistemática. Anales de Pediatría 90:5, pages 301-309.
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Inmaculada Concepción Jemes Campaña, Rita Pilar Romero-Galisteo, María Teresa Labajos Manzanares & Noelia Moreno Morales. (2019) Evaluation of quality of service in Early Intervention: A systematic review. Anales de Pediatría (English Edition) 90:5, pages 301-309.
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John Davison Gondwe Nhavira. 2019. Opportunities and Pitfalls of Corporate Social Responsibility. Opportunities and Pitfalls of Corporate Social Responsibility
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Abhishek Vashishth & Ayon Chakraborty. 2018. E-Manufacturing and E-Service Strategies in Contemporary Organizations. E-Manufacturing and E-Service Strategies in Contemporary Organizations
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Hee Sung Bae. (2017) Empirical Relationships of Perceived Environmental Uncertainty, Supply Chain Collaboration and Operational Performance: Analyses of Direct, Indirect and Total Effects. The Asian Journal of Shipping and Logistics 33:4, pages 263-272.
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Barbara McCrory, Nick Pilcher & Janice McMillan. (2017) A holistic framework to embed good company practice for customer retention. The TQM Journal 29:2, pages 257-275.
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Aygül Turan & Tuba Bozaykut-Bük. (2016) Analyzing perceived healthcare service quality on patient related outcomes. International Journal of Quality and Service Sciences 8:4, pages 478-497.
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Gi Tae Yeo, Vinh V. Thai & Sae Yeon Roh. (2015) An Analysis of Port Service Quality and Customer Satisfaction: The Case of Korean Container Ports. The Asian Journal of Shipping and Logistics 31:4, pages 437-447.
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Albert H. Huang, Kuanchin Chen, David C. Yen & Trang P. Tran. (2015) A study of factors that contribute to online review helpfulness. Computers in Human Behavior 48, pages 17-27.
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Vinh V Thai. (2015) The impact of port service quality on customer satisfaction: The case of Singapore. Maritime Economics & Logistics.
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Mary Beth Bruder & Carl J. Dunst. (2014) Parental Judgments of Early Childhood Intervention Personnel Practices. Topics in Early Childhood Special Education 34:4, pages 200-210.
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Armando Calabrese & Federico De Francesco. (2014) A pricing approach for service companies: service blueprint as a tool of demand-based pricing. Business Process Management Journal 20:6, pages 906-921.
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Monika Kansal & Mahesh Joshi. (2014) Perceptions of Investors and Stockbrokers on Corporate Social Responsibility: A Stakeholder Perspective from India. Knowledge and Process Management 21:3, pages 167-176.
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Armando Calabrese, Guendalina Capece, Francesca Di Pillo & Federico Martino. (2014) Cultural adaptation of web design services as critical success factor for business excellence. Cross Cultural Management 21:2, pages 172-190.
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Tamara Menichini & Francesco Rosati. (2014) The Strategic Impact of CSR Consumer-company Alignment. Procedia - Social and Behavioral Sciences 109, pages 360-364.
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Tamara Menichini & Francesco Rosati. (2014) A Fuzzy Approach to Improve CSR Reporting: An Application to the Global Reporting Initiative Indicators. Procedia - Social and Behavioral Sciences 109, pages 355-359.
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Armando Calabrese, Roberta Costa & Tamara Menichini. (2013) Using Fuzzy AHP to manage Intellectual Capital assets: An application to the ICT service industry. Expert Systems with Applications 40:9, pages 3747-3755.
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Armando Calabrese, Guendalina Capece, Roberta Costa, Francesca Di Pillo & Daniela Paglia. (2013) The Impact of Workforce Management Systems on Productivity and Quality: A Case Study in the Information and Communication Technology Service Industry. Knowledge and Process Management 20:3, pages 177-184.
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Guendalina Capece, Armando Calabrese, Francesca Di Pillo, Roberta Costa & Valentina Crisciotti. (2013) The Impact of National Culture on E‐commerce Acceptance: the Italian Case. Knowledge and Process Management 20:2, pages 102-112.
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Armando Calabrese, Roberta Costa, Tamara Menichini & Francesco Rosati. (2013) Does Corporate Social Responsibility Hit the Mark? A Stakeholder Oriented Methodology for CSR Assessment. Knowledge and Process Management 20:2, pages 77-89.
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Armando Calabrese, Domenico Campisi, Guendalina Capece, Roberta Costa & Francesca Di Pillo. (2013) Competiveness and Innovation in High-tech Companies: An Application to the Italian Biotech and Aerospace Industries. International Journal of Engineering Business Management 5, pages 40.
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Stefano Biondi, Armando Calabrese, Guendalina Capece, Roberta Costa & Francesca Di Pillo. (2013) A New Approach for Assessing Dealership Performance: An Application for the Automotive Industry. International Journal of Engineering Business Management 5, pages 18.
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Guendalina Capece & Domenico Campisi. (2013) A Behavioural Model of E-Banking Usage in Italy. International Journal of Engineering Business Management 5, pages 16.
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Tamara Menichini & Francesco Rosati. (2013) A Managerial Tool for Environmental Sustainability. APCBEE Procedia 5, pages 551-556.
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Armando Calabrese, Roberta Costa, Tamara Menichini, Francesco Rosati & Gaetano Sanfelice. (2013) Turning Corporate Social Responsibility-driven Opportunities in Competitive Advantages: a Two-dimensional Model. Knowledge and Process Management 20:1, pages 50-58.
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