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Total Quality Management & Business Excellence Volume 25, 2014 - Issue 9-10
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Original Articles

Modelling continuous improvement maturity in the public sector: key stages and indicators

Karen J. FryerGlasgow School for Business and Society, Glasgow Caledonian University, Cowcaddens Road, GlasgowG4 0BA, UKCorrespondence[email protected]
&
Susan M. OgdenGlasgow School for Business and Society, Glasgow Caledonian University, Cowcaddens Road, GlasgowG4 0BA, UK
Pages 1039-1053 | Published online: 13 Dec 2012

Citations (13)

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Read on this site (5)

B. A. Lameijer, H. Boer, J. Antony & R. J. M. M. Does. (2023) Continuous improvement implementation models: a reconciliation and holistic metamodel. Production Planning & Control 34:11, pages 1062-1081.
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Rafla Hchaichi. (2023) The Key Success Factors of Total Quality Management Implementation in State-Owned Enterprise. International Journal of Public Administration 46:2, pages 156-167.
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Bryan Rodgers, Jiju Antony, Rick Edgeman & Elizabeth A. Cudney. (2021) Lean Six Sigma in the public sector: yesterday, today and tomorrow. Total Quality Management & Business Excellence 32:5-6, pages 528-540.
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Patrick Kush, Elizabeth A. Cudney, Tejaswi Materla & Jiju Antony. (2021) Systematic literature review of quality maturity matrix. Total Quality Management & Business Excellence 32:3-4, pages 289-297.
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Luís Pimentel & Maria Major. (2016) Key success factors for quality management implementation: evidence from the public sector. Total Quality Management & Business Excellence 27:9-10, pages 997-1012.
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Articles from other publishers (8)

Effrosyni Taraza, Sofia Anastasiadou, Andreas Masouras & Christos Papademetriou. (2023) Sustainable Development and Implementation of Quality Management Excellence Models in Public Organizations: A Systematic Literature Review. Sustainability 15:10, pages 7971.
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Fabiane Letícia Lizarelli, José Carlos de Toledo, Lillian Do Nascimento Gambi & Celso Luiz Gonçalves. (2022) Continuous improvement behaviors and impacts on innovation. The TQM Journal 35:2, pages 366-388.
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Tina Jukić, Irene Pluchinotta, Rok Hržica & Sanja Vrbek. (2022) Organizational maturity for co-creation: Towards a multi-attribute decision support model for public organizations. Government Information Quarterly 39:1, pages 101623.
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Mohamad Nor Hassan & Aziz Deraman. 2020. Intelligent Computing. Intelligent Computing 609 628 .
Kanwal Nasim & Muhammad Zahid Zahid Iqbal. (2019) Linking relationship quality and resourcefulness to group performance. International Journal of Productivity and Performance Management 68:3, pages 626-643.
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Brian J. Galli. (2018) Importance and Impact of Culture and People in Continuous Improvement. International Journal of Sociotechnology and Knowledge Development 10:4, pages 13-44.
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Ingo Kregel & André Coners. (2018) Introducing Lean Six Sigma to a German municipality: an action research report. International Journal of Lean Six Sigma 9:2, pages 221-237.
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Christopher D. Milner & Barbara M. Savage. (2016) Modeling continuous improvement evolution in the service sector. International Journal of Quality and Service Sciences 8:3, pages 438-460.
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