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Total Quality Management & Business Excellence Volume 24, 2013 - Issue 11-12: Identifying and Satisfying Customer Needs: From Attribute Affects to Experience Affects
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Original Articles

Comparative analysis of experience-oriented customer needs and manufacturer supplies based on the Kano model

Jon-Chi ShyuDepartment of Business Administration, National Taiwan University of Science and Technology, Taipei City, Taiwan
,
Wei ChangDepartment of Business Administration, National Taiwan University of Science and Technology, Taipei City, TaiwanCorrespondence[email protected]
&
Hsien-Tang KoDepartment of Business Administration, National Taiwan University of Science and Technology, Taipei City, Taiwan
Pages 1272-1287 | Published online: 12 Dec 2012

Citations (16)

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Pisut Koomsap, Balasooriya Rallage Yasara Dharmerathne & Duangthida Hussadintorn Na Ayutthaya. (2023) Examination of common mistakes for successful leveraging the Kano model and proposal for enhancement. Journal of Engineering Design 34:8, pages 591-615.
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Hamidreza Abbasianjahromi, Mehran Sepehri & Omid Abbasi. (2018) A Decision-Making Framework for Subcontractor Selection in Construction Projects. Engineering Management Journal 30:2, pages 141-152.
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Haegeun Song. (2018) A critical review of Kano's wording and its impact on attribute classification: a case study of smartphone in Korea. Total Quality Management & Business Excellence 29:1-2, pages 1-28.
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Chun-Mei Chen & Bao-Yi Ann. (2016) Efficiencies vs. importance-performance analysis for the leading smartphone brands of Apple, Samsung and HTC. Total Quality Management & Business Excellence 27:3-4, pages 227-249.
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Velimir Bole, Laura Fink & Janez Prašnikar. (2016) Customer focus competencies and the dynamics of project teams. Total Quality Management & Business Excellence 27:1-2, pages 198-214.
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Fatma İpek Ek & Şeniz Çıkış. (2015) Integrating the Kano model into architectural design: quality measurement in mass-housing units. Total Quality Management & Business Excellence 26:3-4, pages 400-414.
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Mingxing Wu, Liya Wang, Huijun Long & Ming Li. (2015) Feature fatigue analysis in product development. Total Quality Management & Business Excellence 26:1-2, pages 218-232.
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Articles from other publishers (9)

Óscar González-Yebra, José Ángel Aznar-Sánchez, Juan Francisco Velasco-Muñoz & Belén López-Felices. (2023) A methodological proposal for the sociocultural valuation of ecosystem services. Agricultural Economics (Zemědělská ekonomika) 69:2, pages 68-77.
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María Cristina Zavaleta Salazar, Melani Danafer Cavero Gómez, Kevin Gianperre Garagatti Montufar & Pedro Bernabe Venegas Rodriguez. (2023) Marketing experiencial en el valor de marca: Revisión sistemática. Revista Venezolana de Gerencia 28:101, pages 334-351.
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Sharareh Kermanshachi, Thahomina Jahan Nipa & Halil Nadiri. (2022) Service quality assessment and enhancement using Kano model. PLOS ONE 17:2, pages e0264423.
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Payam Akbar & Stefan Hoffmann. (2020) Creating value in product service systems through sharing. Journal of Business Research 121, pages 495-505.
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Shiu-Li Huang & Ming-Yen Kuo. (2020) Critical success factors in the sharing economy: a customer perspective. Service Business 14:4, pages 553-576.
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Elina Dace, Agnis Stibe & Lelde Timma. (2019) A holistic approach to manage environmental quality by using the Kano model and social cognitive theory. Corporate Social Responsibility and Environmental Management 27:2, pages 430-443.
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Gen-Yih Liao, Yu-Tai Chien, Yu-Jen Chen, Hsiao-Fang Hsiung, Hsiao-Jung Chen, Meng-Hua Hsieh & Wen-Jie Wu. (2017) What to Build for Middle-Agers to Come? Attractive and Necessary Functions of Exercise-Promotion Mobile Phone Apps: A Cross-Sectional Study. JMIR mHealth and uHealth 5:5, pages e65.
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Gonzalo R. Ceballos & Victor M. Larios. (2016) A model to promote citizen driven government in a smart city: Use case at GDL smart city. A model to promote citizen driven government in a smart city: Use case at GDL smart city.
Hsin Hsin Chang, Kit Hong Wong & Po Wen Fang. (2014) The effects of customer relationship management relational information processes on customer-based performance. Decision Support Systems 66, pages 146-159.
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