Citations (85)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (42)
Mustafa Rawshdeh, Heather Keathley, Shahed Obeidat, Raed Al Athamneh, Mumen Rababah & Sandy Furterer. (2023) Facilitators, Barriers, and Benefits of Quality Management Systems Implementation: Healthcare Experts’ Perspectives. Engineering Management Journal 0:0, pages 1-14.
Read now
Read now
Manuel J. Sánchez-Franco, Arturo Calvo-Mora & Rafael Periáñez-Cristobal. (2023) Clustering abstracts from the literature on Quality Management (1980–2020). Total Quality Management & Business Excellence 34:7-8, pages 959-989.
Read now
Read now
Vitor Sousa & Inês Meireles. (2023) Quality and asset management: conceptual compatibility towards sustainable infrastructures management. Total Quality Management & Business Excellence 34:5-6, pages 743-767.
Read now
Read now
Yuh-Shan Ho, Ylenia Cavacece, Andrea Moretta Tartaglione & Alex Douglas. (2023) Publication performance and trends in Total Quality Management research: a bibliometric analysis. Total Quality Management & Business Excellence 34:1-2, pages 97-130.
Read now
Read now
Sheng-Hsun Hsu, Yu-Fan Chen & Ying-Chyi Chou. (2022) Topic analysis of studies on total quality management and business excellence: an update on research from 2010 to 2019. Total Quality Management & Business Excellence 33:9-10, pages 1039-1055.
Read now
Read now
Marco Savastano, Helena Zentner, Mario Spremić & Nicola Cucari. (2022) Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario. Total Quality Management & Business Excellence 0:0, pages 1-22.
Read now
Read now
Stefan Lagrosen & Yvonne Lagrosen. (2022) Workplace stress and health – the connection to quality management. Total Quality Management & Business Excellence 33:1-2, pages 113-126.
Read now
Read now
Jen-Ming Liu, Elaine Q. Borazon & Jose Gerardo O. Santamaria. (2021) Antecedents of quality performance in the Philippine micro, small, and medium hospitality sector. Asia Pacific Business Review 27:4, pages 559-582.
Read now
Read now
Daniel Carnerud & Ingela Bäckström. (2021) Four decades of research on quality: summarising, Trendspotting and looking ahead. Total Quality Management & Business Excellence 32:9-10, pages 1023-1045.
Read now
Read now
Fabiane Letícia Lizarelli & Dário Henrique Alliprandini. (2020) Comparative analysis of Lean and Six Sigma improvement projects: performance, changes, investment, time and complexity. Total Quality Management & Business Excellence 31:3-4, pages 407-428.
Read now
Read now
Ismail Sila. (2020) Investigating changes in TQM’s effects on corporate social performance and financial performance over time. Total Quality Management & Business Excellence 31:1-2, pages 210-229.
Read now
Read now
Mohammed H. Alanazi. (2020) The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. Cogent Business & Management 7:1.
Read now
Read now
Jens J. Dahlgaard, Lidia Reyes, Chi-Kuang Chen & Su Mi Dahlgaard-Park. (2019) Evolution and future of total quality management: management control and organisational learning. Total Quality Management & Business Excellence 30:sup1, pages S1-S16.
Read now
Read now
Ioannis N. Metaxas & Dimitrios E. Koulouriotis. (2019) Business excellence measurement: a literature analysis (1990–2016). Total Quality Management & Business Excellence 30:11-12, pages 1189-1218.
Read now
Read now
Su Mi Dahlgaard-Park, Lidia Reyes & Chi-Kuang Chen. (2018) The evolution and convergence of total quality management and management theories. Total Quality Management & Business Excellence 29:9-10, pages 1108-1128.
Read now
Read now
Daniel Jurburg, Elisabeth Viles, Martin Tanco & Ricardo Mateo. (2018) Continuous improvement leaders, followers and laggards: understanding system sustainability. Total Quality Management & Business Excellence 29:7-8, pages 817-833.
Read now
Read now
Anupama Prashar & Jiju Antony. (2018) Towards continuous improvement (CI) in professional service delivery: a systematic literature review. Total Quality Management & Business Excellence 0:0, pages 1-29.
Read now
Read now
Matthias Thürer, Ivan Tomašević, Mark Stevenson, Lawrence D. Fredendall & Charles W. Protzman. (2018) On the meaning and use of excellence in the operations literature: a systematic review. Total Quality Management & Business Excellence 0:0, pages 1-28.
Read now
Read now
D. Jurburg, E. Viles, M. Tanco & R. Mateo. (2017) What motivates employees to participate in continuous improvement activities?. Total Quality Management & Business Excellence 28:13-14, pages 1469-1488.
Read now
Read now
Apostolos Rafailidis, Panagiotis Trivellas & Panagiotis Polychroniou. (2017) The mediating role of quality on the relationship between cultural ambidexterity and innovation performance. Total Quality Management & Business Excellence 28:9-10, pages 1134-1148.
Read now
Read now
Angelos Pantouvakis & Maria Karakasnaki. (2017) Role of the human talent in total quality management–performance relationship: an investigation in the transport sector. Total Quality Management & Business Excellence 28:9-10, pages 959-973.
Read now
Read now
Uk Jung & Byung Do Chung. (2016) Lessons from the history of Samsung’s SCM innovations: focus on the TQM perspective. Total Quality Management & Business Excellence 27:7-8, pages 751-760.
Read now
Read now
José Álvarez-García, María de la Cruz Del Río-Rama, Margarida Saraiva & António Ramos-Pires. (2016) Dependency relationships between critical factors of quality and employee satisfaction. Total Quality Management & Business Excellence 27:5-6, pages 595-612.
Read now
Read now
John Nicholas. (2016) Hoshin kanri and critical success factors in quality management and lean production. Total Quality Management & Business Excellence 27:3-4, pages 250-264.
Read now
Read now
Panagiotis Trivellas & Ilias Santouridis. (2016) Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education. An empirical study of faculty and administration staff. Total Quality Management & Business Excellence 27:1-2, pages 169-183.
Read now
Read now
Ricardo Mateo, Jose Hernández & Liliana Neriz. (2016) Experimental evidence for the effects of a continuous improvement environment versus a mechanical environment on routines based on conscientiousness. Total Quality Management & Business Excellence 27:1-2, pages 157-168.
Read now
Read now
Nuri Özgür Doğan & Osman Unutulmaz. (2016) Lean production in healthcare: a simulation-based value stream mapping in the physical therapy and rehabilitation department of a public hospital. Total Quality Management & Business Excellence 27:1-2, pages 64-80.
Read now
Read now
Reuben F. Burch V, Lesley Strawderman & Stanley Bullington. (2016) Global corporation rollout of ruggedised handheld devices: a Lean Six Sigma case study. Total Quality Management & Business Excellence 27:1-2, pages 1-16.
Read now
Read now
Ina Heine, Patrick Beaujean, Robert Schmitt & Rwth Aachen. (2016) Improving Production Ramp-Up Through Human Resource Methods. Quality Management Journal 23:1, pages 7-19.
Read now
Read now
Ah Bee Goh. (2015) ROFO principle generates ownership, commitment and team learning – mindset change before implementing total quality management. Total Quality Management & Business Excellence 26:7-8, pages 854-874.
Read now
Read now
Santi Cots & Martí Casadesús. (2015) Exploring the service management standard ISO 20000. Total Quality Management & Business Excellence 26:5-6, pages 515-533.
Read now
Read now
Chi-Kuang Chen, Iuan-Yuan Lu, Kuo-Ming Wang, Jiun-Yi Jang & Jens J. Dahlgaard. (2015) Development of quality management in Taiwan the past, present and future. Total Quality Management & Business Excellence 26:1-2, pages 3-13.
Read now
Read now
Rameshwar Dubey & Angappa Gunasekaran. (2015) Exploring soft TQM dimensions and their impact on firm performance: some exploratory empirical results. International Journal of Production Research 53:2, pages 371-382.
Read now
Read now
Eleanor Doyle, Damien McGovern & Stephen McCarthy. (2014) Compliance–innovation: integrating quality and compliance knowledge and practice. Total Quality Management & Business Excellence 25:9-10, pages 1156-1170.
Read now
Read now
Dong Geun Choi, One-Soon Hyun, Jong-In Hong & Byung-Goo Kang. (2014) Standards as catalyst for national innovation and performance – a capability assessment framework for latecomer countries. Total Quality Management & Business Excellence 25:9-10, pages 969-985.
Read now
Read now
Zhiran Chen, Su Mi Dahlgaard-Park & Liying Yu. (2014) Service quality management and ecosystem theory. Total Quality Management & Business Excellence 25:9-10, pages 1190-1205.
Read now
Read now
Lidia Sanchez & Beatriz Blanco. (2014) Three decades of continuous improvement. Total Quality Management & Business Excellence 25:9-10, pages 986-1001.
Read now
Read now
Milena Alič. (2014) Impact of ISO 9001 certification cancellation on business performance: a case study in Slovenian organisations. Total Quality Management & Business Excellence 25:7-8, pages 790-811.
Read now
Read now
I.N. Metaxas & D.E. Koulouriotis. (2014) A theoretical study of the relation between TQM, assessment and sustainable business excellence. Total Quality Management & Business Excellence 25:5-6, pages 494-510.
Read now
Read now
Manuel F. Suárez-Barraza & José Humberto Ablanedo-Rosas. (2014) Total quality management principles: implementation experience from Mexican organisations. Total Quality Management & Business Excellence 25:5-6, pages 546-560.
Read now
Read now
Shang Gao & Sui Pheng Low. (2014) The Toyota Way model: an alternative framework for lean construction. Total Quality Management & Business Excellence 25:5-6, pages 664-682.
Read now
Read now
Xuemei Fan & Dawei Lu. (2014) Re-balancing the excellence frameworks with individualistic logic. Total Quality Management & Business Excellence 25:5-6, pages 478-493.
Read now
Read now
Articles from other publishers (43)
Hangyang Li, Zhiliang Huang, Tongguang Yang, Huaixing Wang, Zhenzhen Fu, Jie Chen & Shengben Wu. (2023) Robust optimization of prismatic lithium-ion cells for reducing thermal performance fluctuations and manufacturing costs. Journal of Energy Storage 72, pages 108391.
Crossref
Crossref
Nikolaos Kaiseroglou, Eleni Sfakianaki & Maria Koemtzi. (2023) Impact of Teachers’ Demographics on Total Quality Management Parameters—The Case of Primary Education. Education Sciences 13:7, pages 679.
Crossref
Crossref
Renata Biadacz. (2020) Quality cost management in the SMEs of Poland. The TQM Journal 33:7, pages 1-38.
Crossref
Crossref
Rauno Vinni. (2021) The Potential of Design Thinking and Total Quality Management in Creating Public Value. NISPAcee Journal of Public Administration and Policy 14:1, pages 285-309.
Crossref
Crossref
Daniel Carnerud. (2020) The quality movement's three operational paradigms: a text mining venture. The TQM Journal 32:6, pages 1577-1598.
Crossref
Crossref
Sławomir Wawak, Piotr Rogala & Su Mi Dahlgaard-Park. (2020) Research trends in quality management in years 2000-2019. International Journal of Quality and Service Sciences 12:4, pages 417-433.
Crossref
Crossref
Loukas Anninos. 2020. Quality Management Principles and Policies in Higher Education. Quality Management Principles and Policies in Higher Education
121
140
.
Lidia Sanchez-Ruiz, Beatriz Blanco & Emma Diaz. (2018) Difficulty in implementing continuous improvement – Rasch measurement analysis. Business Process Management Journal 25:6, pages 1228-1250.
Crossref
Crossref
Panos T. Chountalas & Athanasios G. Lagodimos. (2018) Paradigms in business process management specifications: a critical overview. Business Process Management Journal 25:5, pages 1040-1069.
Crossref
Crossref
Mohammad Reza Zare, Abdollah Aghaei, Ahmad Asl Hadad & Yaser Samimi. (2019) Service Quality Management Modeling, Controlling and Upgrading as well as Communications and Information Technology Enhancement through Conducting a Case Study in the Parent Telecommunications Network of Iran. Journal of Control 13:1, pages 9-20.
Crossref
Crossref
Manuel F. Suárez-Barraza & Francisco G. Rodríguez-González. (2019) Cornerstone root causes through the analysis of the Ishikawa diagram, is it possible to find them?. International Journal of Quality and Service Sciences 11:2, pages 302-316.
Crossref
Crossref
Ina Heine & Robert Schmitt. 2019. Proceedings of the 12th International Conference on Measurement and Quality Control - Cyber Physical Issue. Proceedings of the 12th International Conference on Measurement and Quality Control - Cyber Physical Issue
291
306
.
Matias Escuder, Martin Tanco & Anabella Santoro. (2018) Major barriers in Lean health care: an exploratory study in Uruguay. International Journal of Lean Six Sigma 9:4, pages 466-481.
Crossref
Crossref
Jie Ma, Feng Jiao, Chi Keung Lau & Zhibin Lin. (2018) The relationships between shop floor management and QCCs to support Kaizen. International Journal of Quality & Reliability Management 35:9, pages 1941-1955.
Crossref
Crossref
Daniel Carnerud, Carmen Jaca & Ingela Bäckström. (2018) Kaizen and continuous improvement – trends and patterns over 30 years. The TQM Journal 30:4, pages 371-390.
Crossref
Crossref
Ioannis N. Metaxas, Dimitrios E. Koulouriotis & Dimitrios Emiris. (2018) Economic crisis and business excellence: a comparative multi case study assessment. International Journal of Quality & Reliability Management 35:4, pages 914-939.
Crossref
Crossref
Irene Maria Schönreiter. (2018) Methodologies for process harmonization in the post-merger integration phase. Business Process Management Journal 24:2, pages 330-356.
Crossref
Crossref
Thomas Farrington, Jiju Antony & Kevin D. O’Gorman. (2018) Continuous improvement methodologies and practices in hospitality and tourism. International Journal of Contemporary Hospitality Management 30:1, pages 581-600.
Crossref
Crossref
Daniel Carnerud. (2018) 25 years of quality management research – outlines and trends. International Journal of Quality & Reliability Management 35:1, pages 208-231.
Crossref
Crossref
Vijaya Sunder M., L.S. Ganesh & Rahul R. Marathe. (2018) A morphological analysis of research literature on Lean Six Sigma for services. International Journal of Operations & Production Management 38:1, pages 149-182.
Crossref
Crossref
Camilo Prado-Román, Carlos del-Castillo-Peces & Carmelo Mercado-Idoeta. 2018. Organizational Legitimacy. Organizational Legitimacy
255
269
.
Hee Sung Bae. (2017) Empirical Relationships of Perceived Environmental Uncertainty, Supply Chain Collaboration and Operational Performance: Analyses of Direct, Indirect and Total Effects. The Asian Journal of Shipping and Logistics 33:4, pages 263-272.
Crossref
Crossref
Stefan Olof Lagrosen. (2017) Quality through accreditation. International Journal of Quality and Service Sciences 9:3/4, pages 469-483.
Crossref
Crossref
Eva Suárez, Arturo Calvo-Mora, José L. Roldán & Rafael Periáñez-Cristóbal. (2017) Quantitative research on the EFQM excellence model: A systematic literature review (1991–2015). European Research on Management and Business Economics 23:3, pages 147-156.
Crossref
Crossref
Daniel Carnerud. (2017) Exploring research on quality and reliability management through text mining methodology. International Journal of Quality & Reliability Management 34:7, pages 975-1014.
Crossref
Crossref
Yue Cai Hillon, Geraldine Kisiel & Mark E Hillon. (2017) A discursive framework for research in management consulting. Recherches en Sciences de Gestion N° 117:6, pages 109-124.
Crossref
Crossref
José Álvarez-García, María del Río-Rama & María Miras-Rodríguez. (2017) How Do Quality Practices Affect the Results?: The Experience of Thalassotherapy Centres in Spain. Sustainability 9:4, pages 671.
Crossref
Crossref
Muslim Amin, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei & Cihan Cobanoglu. (2017) The structural relationship between TQM, employee satisfaction and hotel performance. International Journal of Contemporary Hospitality Management 29:4, pages 1256-1278.
Crossref
Crossref
Desirée H. van Dun, Jeff N. Hicks & Celeste P.M. Wilderom. (2017) Values and behaviors of effective lean managers: Mixed-methods exploratory research. European Management Journal 35:2, pages 174-186.
Crossref
Crossref
Flevy Lasrado, Bostjan Gomiseck & Christopher Uzbeck. (2017) Effectiveness of employee suggestion schemes – from critical success factors to outcomes. International Journal of Quality and Service Sciences 9:1, pages 120-136.
Crossref
Crossref
Amador Durán-Sánchez, José Álvarez-García, María de la Cruz Del Río-Rama & Jaime Gil-Lafuente. 2017. Sports Management as an Emerging Economic Activity. Sports Management as an Emerging Economic Activity
309
328
.
Alpana Agarwal & Prem Vrat. (2016) A bio-inspired model of organizational excellence. Journal of Advances in Management Research 13:2, pages 130-153.
Crossref
Crossref
Manisha Lande, R. L. Shrivastava & Dinesh Seth. (2016) Critical success factors for Lean Six Sigma in SMEs (small and medium enterprises). The TQM Journal 28:4, pages 613-635.
Crossref
Crossref
Lidia Sánchez & Beatriz Blanco. (2016) Análisis de la producción científica hispana en mejora continua: 1990-2011. Revista española de Documentación Científica 39:1, pages e116.
Crossref
Crossref
Angelos Pantouvakis & Evangelos Psomas. (2016) Exploring total quality management applications under uncertainty: A research agenda for the shipping industry. Maritime Economics & Logistics.
Crossref
Crossref
Peter O’Neill, Amrik Sohal & Chih Wei Teng. (2016) Quality management approaches and their impact on firms׳ financial performance – An Australian study. International Journal of Production Economics 171, pages 381-393.
Crossref
Crossref
Eva Suarez, Arturo Calvo-Mora & José Luis Roldán. (2016) The role of strategic planning in excellence management systems. European Journal of Operational Research 248:2, pages 532-542.
Crossref
Crossref
Gi Tae Yeo, Vinh V. Thai & Sae Yeon Roh. (2015) An Analysis of Port Service Quality and Customer Satisfaction: The Case of Korean Container Ports. The Asian Journal of Shipping and Logistics 31:4, pages 437-447.
Crossref
Crossref
Vinh V Thai. (2015) The impact of port service quality on customer satisfaction: The case of Singapore. Maritime Economics & Logistics.
Crossref
Crossref
Rameshwar Dubey. (2015) An insight on soft TQM practices and their impact on cement manufacturing firm’s performance. Business Process Management Journal 21:1, pages 2-24.
Crossref
Crossref
John W. Lounsbury, James M. Loveland, Lucy W. Gibson & Jacob J. Levy. (2014) Distinctive personality traits of quality management personnel. The TQM Journal 26:5, pages 510-521.
Crossref
Crossref
Tinu Agrawal & Jitendra Sharma. (2014) Quality Function Deployment in Higher Education. International Journal of Service Science, Management, Engineering, and Technology 5:1, pages 1-13.
Crossref
Crossref
Benedictus Rahardjo & Fu-Kwun Wang. (2022) Lean Six Sigma Tools in Industry 5.0: A Sustainable Innovation Framework. SSRN Electronic Journal.
Crossref
Crossref