Citations (10)
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S. Saibaba. (2023) Examining the Determinants of Mobile Banking App Continuance Intention in India: An Extension of the IS Success Model. Journal of Internet Commerce 0:0, pages 1-40.
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Luc Honore Petnji Yaya, Frederic Marimon & Martí Casadesús. (2017) The expert experience in adopting the E-S-QUAL scale. Total Quality Management & Business Excellence 28:11-12, pages 1307-1321.
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Shu-pei Tsai. (2017) E-loyalty driven by website quality: The case of destination marketing organization websites. Journal of Organizational Computing and Electronic Commerce 27:3, pages 262-279.
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Luc Honore Petnji Yaya, Frederic Marimon & Marti Casadesus. (2014) The revitalising effect of ISO 9001 on dissatisfied customers. Total Quality Management & Business Excellence 25:7-8, pages 856-864.
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Articles from other publishers (6)
Wondwossen Jerene & Dhiraj Sharma. 2021. Research Anthology on Personal Finance and Improving Financial Literacy. Research Anthology on Personal Finance and Improving Financial Literacy
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Wondwossen Jerene & Dhiraj Sharma. (2020) The Effect of e-Finance Service Quality on Bank Customers' Fintech e-Loyalty. International Journal of E-Business Research 16:2, pages 69-83.
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Hsin-Hui Lin, Wan-Chu Yen, Yi-Shun Wang & Yen-Min Yeh. (2018) Investigating consumer responses to online group buying service failures. Internet Research 28:4, pages 965-987.
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Luc Honore Petnji Yaya, Mireia Frigola Fortià, Carme Saurina Canals & Frederic Marimon. (2014) Service quality assessment of public transport and the implication role of demographic characteristics. Public Transport 7:3, pages 409-428.
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Luc Honore Petnji Yaya, Frederic Marimon & Marti Casadesus. (2015) The Mechanisms through Which Certain Variables Influence Customer Loyalty: The Mediating Roles of Perceived Value and Satisfaction. Human Factors and Ergonomics in Manufacturing & Service Industries 25:6, pages 627-637.
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Luc Honore Petnji Yaya, Frederic Marimón, Marti Casadesús & Josep Llach. 2015. Achieving Competitive Advantage through Quality Management. Achieving Competitive Advantage through Quality Management
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