Citations (12)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (5)
Rizwan Ullah Khan, Yashar Salamzadeh, Qaisar Iqbal & Shaohua Yang. (2022) The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction. Journal of Relationship Marketing 21:1, pages 1-26.
Read now
Read now
Ilias Santouridis & Androniki Veraki. (2017) Customer relationship management and customer satisfaction: the mediating role of relationship quality. Total Quality Management & Business Excellence 28:9-10, pages 1122-1133.
Read now
Read now
Dag Øivind Madsen & Daniel Johanson. (2016) Examining customer relationship management from a management fashion perspective. Cogent Business & Management 3:1.
Read now
Read now
Yi-Chan Chung & Szu-Ju Chen. (2016) Study on customer relationship management activities in Taiwan tourism factories. Total Quality Management & Business Excellence 27:5-6, pages 581-594.
Read now
Read now
Jui-Ho Chen & Shwu-Ing Wu. (2016) The impact of customer relationship management and internal marketing on business performance: a comparison of lodging industries. Total Quality Management & Business Excellence 27:1-2, pages 17-33.
Read now
Read now
Articles from other publishers (7)
Sajjad Shokouhyar, Amirhosein Dehkhodaei & Bahar Amiri. (2021) Toward customer-centric mobile phone reverse logistics: using the DEMATEL approach and social media data. Kybernetes 51:11, pages 3236-3279.
Crossref
Crossref
Dijin Wang, Asad Mohsin & Jorge Lengler. 2022. Humanistic Perspectives in Hospitality and Tourism, Volume II. Humanistic Perspectives in Hospitality and Tourism, Volume II
185
208
.
Olga Ponisciakova & Eva Kicova. (2021) Modern Marketing Tools in the Condition of Globalization. SHS Web of Conferences 92, pages 02053.
Crossref
Crossref
Hamed Gholami, Norhayati Zakuan, Muhamad Zameri Mat Saman, Safian Sharif & Umar Haiyat Abdul Kohar. (2020) Conceptualizing and operationalizing the student relationship management strategy: Towards a more sustainable-based platform. Journal of Cleaner Production 244, pages 118707.
Crossref
Crossref
Hamed Gholami, Muhamad Zameri Mat Saman, Safian Sharif, Norhayati Zakuan, Falah Abu & Siti Rahmah Awang. (2018) Critical Success Factors of Student Relationship Management. Sustainability 10:12, pages 4527.
Crossref
Crossref
Hamed Gholami, Muhamad Zameri Mat Saman, Abbas Mardani, Dalia Streimikiene, Safian Sharif & Norhayati Zakuan. (2018) Proposed Analytic Framework for Student Relationship Management based on a Systematic Review of CRM Systems Literature. Sustainability 10:4, pages 1237.
Crossref
Crossref
Morteza Saberi, Omar Khadeer Hussain & Elizabeth Chang. (2017) Past, present and future of contact centers: a literature review. Business Process Management Journal 23:3, pages 574-597.
Crossref
Crossref