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Service Quality and Customer Satisfaction

A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul

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Pages 1141-1159 | Published online: 25 Jun 2013

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Qiang Li, Ran Liu, Jianshen Zhao & Hu-Chen Liu. (2022) Passenger satisfaction evaluation of public transport using alternative queuing method under hesitant linguistic environment. Journal of Intelligent Transportation Systems 26:3, pages 330-342.
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