Citations (55)
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Jusuf Zeqiri, Veland Ramadani & Wassim J. Aloulou. (2023) The effect of perceived convenience and perceived value on intention to repurchase in online shopping: the mediating effect of e-WOM and trust. Economic Research-Ekonomska Istraživanja 36:3.
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Viraiyan Teeroovengadum, Christian M. Ringle, Robin Nunkoo & Hamish Coates. (2023) Quality of higher education experience, satisfaction, and well-being: genuinely caring for our students-consumers. Journal of Marketing for Higher Education 0:0, pages 1-23.
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Trang Nguyen. (2021) Continuance Intention in Traffic-Related Social Media: A Privacy Calculus Perspective. Journal of Internet Commerce 20:2, pages 215-245.
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Vesna Rodić Lukić & Nemanja Lukić. (2020) Assessment of student satisfaction model: evidence of Western Balkans. Total Quality Management & Business Excellence 31:13-14, pages 1506-1518.
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Narendra Lakal, Kanchan Joshi & Karuna Jain. (2020) Development of engineering education service quality model from faculty perspective. Total Quality Management & Business Excellence 31:13-14, pages 1442-1453.
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Wen-Jung Chang, Shu-Hsien Liao, Yu-Chun Chung & Hung-Pin Chen. (2020) Service quality, experiential value and repurchase intention for medical cosmetology clinic: moderating effect of Generation. Total Quality Management & Business Excellence 31:9-10, pages 1077-1097.
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Frederic Marimon, Marta Mas-Machuca & Jasmina Berbegal-Mirabent. (2020) Fulfilment of expectations on students’ perceived quality in the Catalan higher education system. Total Quality Management & Business Excellence 31:5-6, pages 483-502.
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Hyeongmin Kim, Soonhwa Kang, Chanho Song & Myong Jae (Mj) Lee. (2020) How Hotel Smartphone Applications Affect Guest Satisfaction in Applications and Re-use Intention? An Experiential Value Approach. Journal of Quality Assurance in Hospitality & Tourism 21:2, pages 209-233.
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Hoon Yu, Inhee Seo & Jeongil Choi. (2019) A study of critical factors affecting adoption of self-customisation service – focused on value-based adoption model. Total Quality Management & Business Excellence 30:sup1, pages S98-S113.
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Reza Fazli-Salehi, Mohammad Rahim Esfidani, Ivonne M. Torres & Miguel Angel Zúñiga. (2019) Developing a Specialized Service Quality Model for Universities. Services Marketing Quarterly 40:3, pages 206-223.
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Frederic Marimon, Marta Mas-Machuca, Jasmina Berbegal-Mirabent & Josep Llach. (2019) UnivQual: a holistic scale to assess student perceptions of service quality at universities. Total Quality Management & Business Excellence 30:1-2, pages 184-200.
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Qin Sun, Thomas J. Norman & Yann Abdourazakou. (2018) Perceived value of interactive digital textbook and adaptive learning: Implications on student learning effectiveness. Journal of Education for Business 93:7, pages 323-331.
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Jaehyeon Jun, Insu Cho & Heejun Park. (2018) Factors influencing continued use of mobile easy payment service: an empirical investigation. Total Quality Management & Business Excellence 29:9-10, pages 1043-1057.
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Ines Dužević, Josip Mikulić & Tomislav Baković. (2018) An extended framework for analysing higher education performance. Total Quality Management & Business Excellence 29:5-6, pages 599-617.
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Muhammad Kashif & Pimpa Cheewakrakokbit. (2018) Perceived service quality-loyalty path: A PAKSERV based investigation of international students enrolled in business schools in Thailand. Journal of Marketing for Higher Education 28:1, pages 51-65.
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Prasun Das & Srabanti Mukherjee. (2017) Improvement in higher education quality of the North-East University of India. Total Quality Management & Business Excellence 28:7-8, pages 765-781.
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Qin Sun, Yann Abdourazakou & Thomas J. Norman. (2017) LearnSmart, adaptive teaching, and student learning effectiveness: An empirical investigation. Journal of Education for Business 92:1, pages 36-43.
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Małgorzata Wiśniewska & Piotr Grudowski. (2016) High-quality academic teachers in business school. The case of The University of Gdańsk, Poland. Total Quality Management & Business Excellence 27:9-10, pages 1158-1170.
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Jorge Pérez Rave & Leandro Muñoz Giraldo. (2016) ClassroomQual: a scale for measuring the use-of-classrooms-for-teaching–learning service quality. Total Quality Management & Business Excellence 27:9-10, pages 1063-1090.
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Sheng-Hsun Hsu, Yu-Che Wang, Chao-Jih Cheng & Yu-Fan Chen. (2016) Developing a decomposed alumni satisfaction model for higher education institutions. Total Quality Management & Business Excellence 27:9-10, pages 979-996.
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Sang-Man Kim & Ki-Hyun Um. (2016) The Effects of Ambivalence on Behavioral Intention in Medical Tourism. Asia Pacific Journal of Tourism Research 21:9, pages 1020-1045.
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Muhammad Kashif, T. Ramayah & Syamsulang Sarifuddin. (2016) PAKSERV – measuring higher education service quality in a collectivist cultural context. Total Quality Management & Business Excellence 27:3-4, pages 265-278.
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Josip Mikulić, Ines Dužević & Tomislav Baković. (2015) Exploring drivers of student satisfaction and dissatisfaction: an assessment of impact-asymmetry and impact-range. Total Quality Management & Business Excellence 26:11-12, pages 1213-1225.
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Tonći Lazibat, Tomislav Baković & Ines Dužević. (2014) How perceived service quality influences students' satisfaction? Teachers' and students' perspectives. Total Quality Management & Business Excellence 25:7-8, pages 923-934.
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Articles from other publishers (31)
Young-Jin Seo & Ki-Hyun Um. (2022) The role of service quality in fostering different types of perceived value for student blended learning satisfaction. Journal of Computing in Higher Education 35:3, pages 521-549.
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Giuseppe Lamberti, Aluja-Banet Tomas & Trinchera Laura. (2021) University image, hard skills or soft skills: Which matters most for which graduate students?. Quality & Quantity 57:S4, pages 553-574.
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Marelby Amado, Alfredo Guzmán & Fernando Juarez. (2023) Relationship between perceived value, student experience, and university reputation: structural equation modeling. Humanities and Social Sciences Communications 10:1.
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Vikrant Kaushal, Deepak Jaiswal, Rishi Kant & Nurmahmud Ali. (2021) Determinants of university reputation: conceptual model and empirical investigation in an emerging higher education market. International Journal of Emerging Markets 18:8, pages 1846-1867.
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Takumi Kato. (2021) Contribution of concept recall to brand loyalty: An empirical analysis of design and performance. Journal of Consumer Behaviour 22:4, pages 895-904.
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Amol S. Dhaigude & Jyoti Subhash Dhayagude. 2023. Improving Inclusivity in Higher Education. Improving Inclusivity in Higher Education
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Spiridon Rizos, Eleni Sfakianaki* & Andreas Kakouris. (2022) Quality of Administrative Services in Higher Education. European Journal of Educational Management 5:2, pages 115-128.
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Omar Salem & Marietta Kiss. (2022) The impact of perceived service quality on customers’ repurchase intention: Mediation effect of price perception. Innovative Marketing 18:4, pages 1-12.
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Demetrio Panarello & Andrea Gatto. (2022) Connecting Perceived Service Quality, Value and Shopping Behavior: An Analysis on Chinese College Students Traveling Overseas. Knowledge 2:4, pages 557-571.
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Ranjan Kumar. (2022) E-learning programs in executive education: effects of perceived quality and perceived value on self-regulation and motivation. Higher Education, Skills and Work-Based Learning.
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Jing-Yun Fan & Jian-Hong Ye. (2022) The Effectiveness of Inquiry and Practice During Project Design Courses at a Technology University. Frontiers in Psychology 13.
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Onur Cüneyt KAHRAMAN & Derya DEMİRDELEN ALRAWADIEH. (2022) Turizm Lisans Öğrencilerinin Motivasyonları, Algılanan Eğitim Kalitesi ve Lisansüstü Eğitime Yönelik Eğilimleri Üzerine Bir AraştırmaUnderstanding the Motivation of Tourism Undergraduate Students, Perceived Quality of Education and Their Intentions to Pursue Post-Graduate Education. Anemon Muş Alparslan Üniversitesi Sosyal Bilimler Dergisi 10:1, pages 101-117.
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Al-Baraa Abdulrahman Al-Mekhlafi, Idris Othman, Ahmed Farouk Kineber, Ahmad A. Mousa & Ahmad M. A. Zamil. (2022) Modeling the Impact of Massive Open Online Courses (MOOC) Implementation Factors on Continuance Intention of Students: PLS-SEM Approach. Sustainability 14:9, pages 5342.
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Matti Haverila & Kai Christian Haverila. (2021) The impact of the student–instructor relationship on student-centric measures. Journal of Applied Research in Higher Education 14:1, pages 240-263.
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Laurent Scaringella, Anna Górska, Dennis Calderon & Jose Benitez. (2022) Should we teach in hybrid mode or fully online? A theory and empirical investigation on the service–profit chain in MBAs. Information & Management 59:1, pages 103573.
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Onur Cuneyt Kahraman & Derya Demirdelen Alrawadieh. (2021) The impact of perceived education quality on tourism and hospitality students’ career choice: The mediating effects of academic self-efficacy. Journal of Hospitality, Leisure, Sport & Tourism Education 29, pages 100333.
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Maritza Katherine Galindo-Illanes, Juan Alejandro Gallegos-Mardones & Arturo Z. Vasquez-Parraga. (2021) Explaining Loyalty in Higher Education: A Model and Comparative Analysis from the Policy of Gratuity, a Case Applied to Chile. Sustainability 13:19, pages 10781.
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Nima Soltani-Nejad, Hossein Vakilimofrad, Farzaneh Fazli, Mohammad Karim Saberi, Abbas Doulani & Jalal Mazloum. (2021) Developing a model to identify the factors contributing to user loyalty of university libraries. The Journal of Academic Librarianship 47:5, pages 102386.
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Olena Protsenko, Oksana Bulvinska, Olga Melnychenko & Yaroslav Kharkhula. (2021) UNIVERSITY VALUES AT HIGHER EDUCATION INSTITUTIONS OF UKRAINE AND THE POLISH PEOPLE'S REPUBLIC: STUDENTS' VIEW. Osvitolohiya:10, pages 45-55.
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Melda KOKOÇ & Süleyman ERSÖZ. (2020) YÜKSEKÖĞRETİM KURUMLARININ HİZMET KALİTESİNİN DEĞERLENDİRİLMESİ İÇİN KULLANILAN ÖLÇEK VE BOYUTLARIN ARAŞTIRILMASIRESEARCH OF SCALES AND DIMENSIONS USED TO EVALUATE THE SERVICE QUALITY OF HIGHER EDUCATION INSTITUTIONS. Mühendislik Bilimleri ve Tasarım Dergisi 8:4, pages 1290-1302.
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Abdulrahman Housawi, Amal Al Amoudi, Basim Alsaywid, Miltiadis Lytras, Yara H. bin Μoreba, Wesam Abuznadah & Sami A. Alhaidar. (2020) Evaluation of Key Performance Indicators (KPIs) for Sustainable Postgraduate Medical Training: An Opportunity for Implementing an Innovative Approach to Advance the Quality of Training Programs at the Saudi Commission for Health Specialties (SCFHS). Sustainability 12:19, pages 8030.
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Joseph Ezale Cobbinah & Samuel Agyemang. 2020. Quality Management Principles and Policies in Higher Education. Quality Management Principles and Policies in Higher Education
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Jengchung Victor Chen, Trang Nguyen & Marissa Oncheunjit. (2019) Understanding continuance intention in traffic-related social media. Internet Research 30:2, pages 539-573.
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Choi, Chung & Young. (2019) Sustainable Online Shopping Logistics for Customer Satisfaction and Repeat Purchasing Behavior: Evidence from China. Sustainability 11:20, pages 5626.
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Mehmet Eryılmaz, Ebru Aydoğan, Gülcan Petriçli, Duygu Acar Erdur, Esen Cimili Kara & Olcay Bektaş. (2019) TERTIARY EDUCATION AND MANAGEMENT OF QUALITY: A RESEARCH IN A DEVELOPING COUNTRY CONTEXT - YÜKSEK ÖĞRETİM VE KALİTE YÖNETİMİ: GELİŞMEKTE OLAN ÜLKE BAĞLAMINDA BİR ARAŞTIRMA. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, pages 358-379.
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Soner ARIK. (2019) The Investigation of the Relation between Service Quality in Higher Education and School Climate in terms of Different Variables. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi.
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Isaac Kofi Mensah. (2019) Factors Influencing International Students Behavioral Intention to Order Online Food Delivery Services. International Journal of Strategic Information Technology and Applications 10:1, pages 23-39.
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Emmanouil Varouchas, Miguel-Ángel Sicilia & Salvador Sánchez-Alonso. (2018) Academics’ Perceptions on Quality in Higher Education Shaping Key Performance Indicators. Sustainability 10:12, pages 4752.
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Luis Doña-Toledo, Teodoro Luque-Martínez & Salvador Del Barrio-García. (2017) Antecedents and consequences of university perceived value, according to graduates: The moderating role of Higher Education involvement. International Review on Public and Nonprofit Marketing 14:4, pages 535-565.
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Jingxian Zhang, Junqi Wang, Sophia D. Min, Kenny K. Chen & Haiyan Huang. (2016) Influence of curriculum quality and educational service quality on student experiences: A case study in sport management programs. Journal of Hospitality, Leisure, Sport & Tourism Education 18, pages 81-91.
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Hildo Anselmo Galter Dalmonech, Marko Aurélio Goularte, Paulo Ferrare Ramos & Danilo Soares Monte-Mor. (2016) Factors that influence the indication of a public federal education institution by its students through buzz marketing. Revista Eletrônica de Ciência Administrativa, pages 55-68.
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