Citations (16)
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Aemin Nasir, Nazlina Zakaria & Rushami Zien Yusoff. (2022) The influence of transformational leadership on organizational sustainability in the context of industry 4.0: Mediating role of innovative performance. Cogent Business & Management 9:1.
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Chen Zhang, Maria R.A. Moreira & Paulo S.A. Sousa. (2021) A bibliometric view on the use of total quality management in services. Total Quality Management & Business Excellence 32:13-14, pages 1466-1493.
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Marcelo A. Souza, Miriam Borchardt, Giancarlo M. Pereira & Cláudia V. Viegas. (2020) TQM at car dealerships with better sales performance: a multiple case study. Total Quality Management & Business Excellence 31:13-14, pages 1621-1638.
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Ismail Sila. (2020) Investigating changes in TQM’s effects on corporate social performance and financial performance over time. Total Quality Management & Business Excellence 31:1-2, pages 210-229.
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Jens J. Dahlgaard, Lidia Reyes, Chi-Kuang Chen & Su Mi Dahlgaard-Park. (2019) Evolution and future of total quality management: management control and organisational learning. Total Quality Management & Business Excellence 30:sup1, pages S1-S16.
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Chun-Nan Lin, Jiunn-Han Wu & Jinsheng Roan. (2019) The growth stage model of quality information systems – an example of manmade fibre industry. Total Quality Management & Business Excellence 30:9-10, pages 1026-1041.
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Sabine Fließ & Michael Kleinaltenkamp. (2019) Commentary essay on “blueprinting the service company – managing service processes efficiently”. Journal of Global Scholars of Marketing Science 29:3, pages 281-292.
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Darja Peljhan & Mojca Marc. (2018) Total quality management and performance management systems: team players or lonely riders?. Total Quality Management & Business Excellence 29:7-8, pages 920-940.
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Articles from other publishers (8)
Anastasiia Soldatenkova, Armando Calabrese, Nathan Levialdi Ghiron & Luigi Tiburzi. (2023) Emergency department performance assessment using administrative data: A managerial framework. PLOS ONE 18:11, pages e0293401.
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Rania Mousa & Peterson K. Ozili. (2022) A Futuristic View of Using XBRL Technology in Non-Financial Sustainability Reporting: The Case of the FDIC. Journal of Risk and Financial Management 16:1, pages 1.
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Khaled Aladwan, Munia Khalid Nayef Behno & Raed Aladwan. (2022) Service quality during the COVID-19 pandemic: An empirical study. Corporate Governance and Organizational Behavior Review 6:2, pages 52-61.
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Susie Khoo, Huong Ha & Sue L.T. McGregor. (2017) Service quality and student/customer satisfaction in the private tertiary education sector in Singapore. International Journal of Educational Management 31:4, pages 430-444.
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Silvio Barbieri, Emmanuel Fragniere, Yvonne de Grandbois & Pedro Miguel Moreira. (2017) Measuring Human Risks in Service: A New Model. Journal of Service Science and Management 10:06, pages 518-536.
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Oluwayomi Kayode Babatunde. 2016. Smart Cities as a Solution for Reducing Urban Waste and Pollution. Smart Cities as a Solution for Reducing Urban Waste and Pollution
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