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Total Quality Management & Business Excellence Volume 27, 2016 - Issue 9-10
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Original Articles

Developing a decomposed alumni satisfaction model for higher education institutions

Sheng-Hsun HsuDepartment of Business Administration, Chung Hua University, Taiwan, Republic of China
,
Yu-Che WangDepartment of Business Administration, Chung Hua University, Taiwan, Republic of ChinaCorrespondence[email protected]
,
Chao-Jih ChengPh.D. Program of Technology Management, Chung Hua University, Taiwan, Republic of China
&
Yu-Fan ChenPh.D. Program of Technology Management, Chung Hua University, Taiwan, Republic of China
Pages 979-996 | Published online: 16 Jun 2015

Citations (16)

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Read on this site (3)

Amalia E. Maulana, Paul G. Patterson, Arif Satria & Indry A. Pradipta. (2023) Alumni connectedness and its role in intention to contribute to higher education institutions. Journal of Marketing for Higher Education 0:0, pages 1-22.
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Vesna Rodić Lukić & Nemanja Lukić. (2020) Assessment of student satisfaction model: evidence of Western Balkans. Total Quality Management & Business Excellence 31:13-14, pages 1506-1518.
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Javier Borraz-Mora, Blanca Hernandez-Ortega & Marta Melguizo-Garde. (2020) The influence of generic-academic competences on satisfaction and loyalty: the view of two key actors in higher education. Journal of Higher Education Policy and Management 42:5, pages 563-578.
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Articles from other publishers (13)

Tayyaba Rafique, Muhammad Usman Awan, Muhammad Shafiq & Khalid Mahmood. (2023) Exploring the role of ranking systems towards university performance improvement: A focus group-based study. Heliyon 9:10, pages e20904.
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Krishna Govender & Estelle David. (2023) Experience and satisfaction: Exploring students’ perceptions of private and public higher education services. Problems and Perspectives in Management 21:2, pages 371-382.
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Shubham Gupta, Pradeep Khanna & Umang Soni. (2023) Analyzing the interaction of critical success factor for TQM implementation- A grey-DEMATEL approach. Operations Management Research.
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L Demchyk & O Herasymchuk. (2022) Monitoring as a component of the course “Life safety and labor protection”. Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu:5, pages 170-173.
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Naif Radi Aljohani, Muhammad Ahtisham Aslam, Alaa O. Khadidos & Saeed-Ul Hassan. (2022) A Methodological Framework to Predict Future Market Needs for Sustainable Skills Management Using AI and Big Data Technologies. Applied Sciences 12:14, pages 6898.
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Krishna K. Govender, Sanjay Soni & Estelle David. (2022) Students as customers of higher education: Perceptions of South African students. Innovative Marketing 18:2, pages 174-185.
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Guido Ruiz, Alejandra Ulloa, Monserratt Díaz & Alejandro Jerez Mora. (2021) From drug-oriented curriculum to patient-oriented curriculum in Chile: Alumni satisfaction as a quality indicator for a pharmacy programme. Pharmacy Education 21, pages 817-825.
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Antoni Meseguer-Artola, Inma Rodríguez-Ardura, Gisela Ammetller & Eva Rimbau-Gilabert. (2020) Academic impact and perceived value of Wikipedia as a primary learning resource in higher education. El profesional de la información.
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Sarath Tomy & Eric Pardede. (2019) Map My Career: Career Planning Tool to Improve Student Satisfaction. IEEE Access 7, pages 132950-132965.
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Abdur Rafik & Anjar Priyono. (2018) A new insight into alumni satisfaction model for Islamic higher education institutions (IHEI). Management Research Review 41:12, pages 1411-1437.
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Sarath Tomy & Eric Pardede. 2018. Computational Science and Its Applications – ICCSA 2018. Computational Science and Its Applications – ICCSA 2018 185 198 .
Yu-Chuan Chen. (2017) The relationships between brand association, trust, commitment, and satisfaction of higher education institutions. International Journal of Educational Management 31:7, pages 973-985.
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Mazhar Ali & Masood Ahmed. (2018) Determinants of Students' Loyalty to University: A Service-Based Approach. SSRN Electronic Journal.
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