Citations (19)
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Milad Haerizadeh & Vijaya Sunder M. (2022) Bridging organizational performance gaps using the EFQM excellence model. Quality Management Journal 29:4, pages 248-266.
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Kabir Musa Shuaib & Zhen He. (2021) Impact of organizational culture on quality management and innovation practices among manufacturing SMEs in Nigeria. Quality Management Journal 28:2, pages 98-114.
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V. Raja Sreedharan, Anjana Balagopalan, V. Murale & P. Arunprasad. (2020) Synergising Lean Six Sigma with human resource practices: evidence from literature arena. Total Quality Management & Business Excellence 31:5-6, pages 636-653.
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Ishani B. Soysa, Nihal P. Jayamaha & Nigel P. Grigg. (2019) Validating the balanced scorecard framework for nonprofit organisations: an empirical study involving Australasian healthcare. Total Quality Management & Business Excellence 30:9-10, pages 1005-1025.
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Nina Tomaževič, Metka Tekavčič & Darja Peljhan. (2017) Towards excellence in public administration: organisation theory-based performance management model. Total Quality Management & Business Excellence 28:5-6, pages 578-599.
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Articles from other publishers (13)
Maria Eriksson, Therese Eriksson & Elisabet Jonsson. (2023) Conflicting factors when implementing a statutory quality management system within the public sector: a study in Sweden. The TQM Journal.
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Shuaijun Zhang, Dongjun Rew, Joo Jung, Sibin Wu & Carlos Baldo. (2023) Impact of organizational citizenship behavior on corporate sustainability through the mediation of TQM: focus on the textile industry in Bangladesh. The TQM Journal.
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Dagou Hermann-Wenceslas Dagou. (2023) Exploration de l’hétérogénéité des entrepreneurs institutionnels en situation de démarche qualité. Gestion et management public Pub. anticipées:0, pages 1-21.
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Oleksandr Velychko, Svitlana Khalatur, Nataliia Bondarchuk & Mariia Bahorka. (2022) Self-regulation system of continual improvement of quality and efficiency in higher education: A case of Ukraine. Knowledge and Performance Management 6:1, pages 11-26.
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Ohoud Ali AlShehail, Mehmood Khan & Mian Ajmal. (2021) Total quality management and sustainability in the public service sector: the mediating effect of service innovation. Benchmarking: An International Journal 29:2, pages 382-410.
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Kojo Kakra Twum, Gloria Kakrabah-Quarshie Agyapong, Zakaria Sulemana, Martin Kwadwo Amaniampong & Nicholas Asiedu Nyarko. 2022. New Public Management in Africa. New Public Management in Africa
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Juan José Tarí, José F. Molina-Azorín, Jorge Pereira-Moliner & María D. López-Gamero. (2020) Internalization of quality in public organizations. Academia Revista Latinoamericana de Administración 33:3/4, pages 445-461.
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Mahipal Singh & Rajeev Rathi. (2019) A structured review of Lean Six Sigma in various industrial sectors. International Journal of Lean Six Sigma 10:2, pages 622-664.
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Nancy Bouranta, Evangelos Psomas, Manuel F. Suárez-Barraza & Carmen Jaca. (2019) The key factors of total quality management in the service sector: a cross-cultural study. Benchmarking: An International Journal 26:3, pages 893-921.
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Marvin E. Gonzalez. (2019) Improving customer satisfaction of a healthcare facility: reading the customers’ needs. Benchmarking: An International Journal 26:3, pages 854-870.
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Amaia Bañales-Mallo, Maria Soledad Aguirre-García & María Leticia Santos-Vijande. (2019) Dirección estratégica urbana, city marketing, gestión de calidad total y desarrollo económico local. Enfoque metodológico. urbe. Revista Brasileira de Gestão Urbana 11.
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B. B. S. Makhanya, H. Nel & J. H. C. Pretorius. (2018) Benchmarking Quality Management Maturity in Industry. Benchmarking Quality Management Maturity in Industry.