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Original Articles

Factors affecting patient satisfaction: an exploratory study for quality management in the health-care sector

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Nahima Akthar, Smitha Nayak & Yogesh Pai P. (2023) Determinants of patient satisfaction in Asia: Evidence from systematic review of literature. Clinical Epidemiology and Global Health 23, pages 101393.
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Inês Vieira, Diogo Ferreira & Maria Isabel Pedro. (2022) The satisfaction of healthcare consumers: analysis and comparison of different methodologies. International Transactions in Operational Research 30:1, pages 545-571.
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Michael Abayomi Fowowe & Kayode K. Arogundade. 2021. Encyclopedia of Organizational Knowledge, Administration, and Technology. Encyclopedia of Organizational Knowledge, Administration, and Technology 2014 2030 .
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Nergis Feride Kaplan Dönmez, Abdulkadir Atalan & Cem Çağrı Dönmez. (2020) Desirability Optimization Models to Create the Global Healthcare Competitiveness Index. Arabian Journal for Science and Engineering 45:8, pages 7065-7076.
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Yvonne Lagrosen & Stefan Lagrosen. (2020) Gender, quality and health – a study of Swedish secondary school teachers. International Journal of Workplace Health Management 13:2, pages 223-238.
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Pedro L Ferreira, Vitor Raposo & Aida Isabel Tavares. (2020) Primary health care patient satisfaction: Explanatory factors and geographic characteristics. International Journal for Quality in Health Care.
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Madhur Verma, Kirtan Rana, Ankita Kankaria & Ramnika Aggarwal. (2020) Assessment of patient’s satisfaction visiting a tertiary health care institute in north India. Journal of Pharmacy And Bioallied Sciences 12:3, pages 252.
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Zesheng Sun, Shuhong Wang, Hongjun Zhao & Haiming Yu. (2020) Does Descending Resources Reform Improve Patient Satisfaction and Reshape Choice of Care Providers? A Cross-Sectional Study in Zhejiang, China. INQUIRY: The Journal of Health Care Organization, Provision, and Financing 57, pages 004695802095689.
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Abid Hussain, Muhammad Asif, Arif Jameel, Jinsoo Hwang, Noman Sahito & Shahida Kanwel. (2019) Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals. International Journal of Environmental Research and Public Health 16:19, pages 3719.
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Faiza Manzoor, Longbao Wei, Abid Hussain, Muhammad Asif & Syed Irshad Ali Shah. (2019) Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator. International Journal of Environmental Research and Public Health 16:18, pages 3318.
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Omar Ayaad, Aladeen Alloubani, Muna Al‐rafaay, Amer Arideh, Musttsem Abualeish & Laila Akhu‐Zaheya. (2019) Impact of Structured Nurse Leader Rounds on Satisfaction With Nursing Care Among Patients With Cancer. Journal of Nursing Scholarship 51:5, pages 526-536.
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Magdalena Smeds & Bozena Bonnie Poksinska. (2019) The effects of cancer care pathways on waiting times. International Journal of Quality and Service Sciences 11:2, pages 204-216.
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Gerson Tontini, Elaine Vaz, Evelásio Vieira Neto, Julio Cesar Lopes de Souza, Leonardo Anésio da Silva & Mara Paz Maurício Nowazick. (2019) Exploring the nonlinear impact of critical incidents on users’ satisfaction with healthcare services. International Journal of Health Care Quality Assurance 32:3, pages 621-634.
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Ingrid A. Peters, Anke G. Posthumus, Eric A. P. Steegers & Semiha Denktaş. (2019) Satisfaction with obstetric care in a population of low-educated native Dutch and non-western minority women. Focus group research. PLOS ONE 14:1, pages e0210506.
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Michael Chletsos & Anna SaitiMichael Chletsos & Anna Saiti. 2019. Strategic Management and Economics in Health Care. Strategic Management and Economics in Health Care 109 127 .
Jana Rosenbusch, Ida Rosnita Ismail & Christian Marc Ringle. (2018) The agony of choice for medical tourists: a patient satisfaction index model. Journal of Hospitality and Tourism Technology 9:3, pages 267-279.
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S. C. Mukwakungu, E. M. Bakama, A. K. Lumbwe, M. M. Bolipombo, D. Niati, K. Ibrahimu, J. E. Kasongo & C. Mbohwa. (2018) Assessment of Quality of Service at the Main Laboratory of the LAB Aimed at Satisfying Internal Customer Needs. Assessment of Quality of Service at the Main Laboratory of the LAB Aimed at Satisfying Internal Customer Needs.
Shinduk Lee, Wenxin Wang, David J. Washburn, Hongmei Shi, Yue Yu, Yuxian Du, Hao Zhang & Jay E. Maddock. (2018) Effect of the treatment‐before‐deposit policy on trust in physicians and perceived service quality among patients in 12 hospitals in China. The International Journal of Health Planning and Management 33:4, pages 1110-1120.
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