Citations (38)
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Read on this site (15)
Ying Fan & Run Niu. (2023) Walking the talk? A multiple-case study of quality management implementation in China. Production Planning & Control 34:5, pages 477-491.
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Rafla Hchaichi. (2023) The Key Success Factors of Total Quality Management Implementation in State-Owned Enterprise. International Journal of Public Administration 46:2, pages 156-167.
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Alberto Bayo-Moriones & Rocio de la Torre. (2022) Analysing the relationship between QM, performance appraisal and pay for performance. Total Quality Management & Business Excellence 33:9-10, pages 1056-1083.
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Oliver William Jones, Jeff Gold & Julia Claxton. (2022) Development of a Kaizen series model: abducting a blend of participatory formats to enhance the development of process improvement practices. Total Quality Management & Business Excellence 33:7-8, pages 947-973.
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Carla Casteleiro & Luís Mendes. (2022) Exploring the influence of quality management systems in work engagement and psychological empowerment in private institutions of social solidarity. Total Quality Management & Business Excellence 33:3-4, pages 243-277.
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Marcjanna M. Augustyn, Ibrahim A. Elshaer & Raphaël K. Akamavi. (2021) Competing models of quality management and financial performance improvement. The Service Industries Journal 41:11-12, pages 803-831.
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Jen-Ming Liu, Elaine Q. Borazon & Jose Gerardo O. Santamaria. (2021) Antecedents of quality performance in the Philippine micro, small, and medium hospitality sector. Asia Pacific Business Review 27:4, pages 559-582.
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Witchulada Vetchagool, Marcjanna M. Augustyn & Mike Tayles. (2021) ISO 9000, activity based costing and organizational performance. Total Quality Management & Business Excellence 32:3-4, pages 265-288.
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Marcel F. van Assen. (2021) Training, employee involvement and continuous improvement – the moderating effect of a common improvement method. Production Planning & Control 32:2, pages 132-144.
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Juan José Tarí, Jorge Pereira-Moliner, José F. Molina-Azorín & María D. López-Gamero. (2020) Quality standards and competitive advantage: the role of human issues in tourism organizations. Current Issues in Tourism 23:20, pages 2515-2532.
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Luis Alfredo Negron. (2020) Relationship between quality management practices, performance and maturity quality management, a contingency approach. Quality Management Journal 27:4, pages 215-228.
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Yongyi Shou, Lingjia Li, Mingu Kang & Youngwon Park. (2020) Enhancing quality management through intra- and inter-plant integration in manufacturing networks. Total Quality Management & Business Excellence 31:5-6, pages 623-635.
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Ismail Sila. (2020) Investigating changes in TQM’s effects on corporate social performance and financial performance over time. Total Quality Management & Business Excellence 31:1-2, pages 210-229.
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Rana Basu, Prabha Bhola & Manik Chandra Das. (2020) A framework of quality management practices for Indian service SMEs. Quality Management Journal 27:1, pages 62-75.
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Ján Závadský, Denisa Malá, Dana Benčiková, Mariana Sedliačiková & Anna Šatanová. (2020) Behavioral approach to quality: An empirical study in Slovak SMEs. Cogent Business & Management 7:1.
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Articles from other publishers (23)
Manjeet Kharub, Himanshu Gupta, Sudhir Rana & Olivia McDermott. (2023) Employee's performance and Kaizen events' success: does supervisor behaviour play a moderating role?. The TQM Journal 35:8, pages 2336-2366.
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Younès El Manzani, Mostapha El Idrissi & Zakaria Lissaneddine. (2022) Soft quality management practices and product innovation ambidexterity: the mediating role of market orientation ambidexterity. European Journal of Innovation Management 26:5, pages 1333-1364.
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Zhining Wang, Shaohan Alan Cai, Shuang Ren & Sanjay Kumar Singh. (2023) Green operational performance in a high-tech industry: Role of green HRM and green knowledge. Journal of Business Research 160, pages 113761.
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Nicola Capolupo, Zuzana Virglerová & Paola Adinolfi. (2023)
Managing
TQM
's soft side: an explorative study of social care multiservice organizations
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José Andrade, Mário Franco & Luis Mendes. (2022) Facilitating and Inhibiting Effects of Organisational Ambidexterity in SME: an Analysis Centred on SME Characteristics. Journal of the Knowledge Economy 14:1, pages 35-64.
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Greta Drūteikienė, Julija Savicke & Daiva Skarupskienė. (2023) The impact of employer brand on the relationship between psychological empowerment and employee engagement. Problems and Perspectives in Management 21:1, pages 193-203.
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Teresina Torre, Damiano Petrolo, Massimiliano Matteo Pellegrini & Daria Sarti. (2023) Does the ferry sector need soft total quality management practices? Evidence from an Italian ferry company. The TQM Journal.
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Nimra Afzal, Aamer Hanif & Muhammad Rafique. (2022) Exploring the impact of total quality management initiatives on construction industry projects in Pakistan. PLOS ONE 17:9, pages e0274827.
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Yingxue Ren, Zhen He & Pieternel A. Luning. (2022) Performance of food safety management systems of Chinese food business operators in Tianjin. Food Control 138, pages 108980.
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Celso Lopes, João Leitão & Juan Rengifo-Gallego. (2022) Place-Branded Foods with Responsible and Sustainable Management: A La Carte Serving in Regional Restaurants. Sustainability 14:11, pages 6615.
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M. Y. Muzyka, I. G. Blagoveshchensk, V. G. Blagoveshchensk, V. V. Golovin, M. M. Blagoveshchensk & I. A. Kachura. (2021) Technical solutions for the implementation of a software and hardware complex for food quality management. Proceedings of the Voronezh State University of Engineering Technologies 83:4, pages 49-56.
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M. Cabecinhas, P. Sampaio & M. Casadesus. (2021) A Model to Assess the Impacts of ISO Management Systems Standards. A Model to Assess the Impacts of ISO Management Systems Standards.
Ekpenyong Ekpenyong Udofia, Bimbo Onaolapo Adejare, Gbemi Oladipo Olaore & Etete Ekpenyong Udofia. (2021) Direct and indirect impact of quality management on the integrated performance of medium-scale manufacturers. The TQM Journal 33:6, pages 1589-1609.
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Dr. Jose A. PonceVega & Dr. Irene A. Williams. (2021) Improving Quality in Primary Care: A Model for Change. International Journal of Business and Management Research 9:3, pages 320-329.
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Jorge Pereira-Moliner, José F. Molina-Azorín, Juan José Tarí, María D. López-Gamero & Eva M. Pertursa-Ortega. (2021) How do dynamic capabilities explain hotel performance?. International Journal of Hospitality Management 98, pages 103023.
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Eva M. Pertusa-Ortega, Juan José Tarí, Jorge Pereira-Moliner, José F. Molina-Azorín & Maria D. López-Gamero. (2021) Developing ambidexterity through quality management and their effects on performance. International Journal of Hospitality Management 92, pages 102720.
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Jose Manuel Saiz-Alvarez. 2020. Quality Management Principles and Policies in Higher Education. Quality Management Principles and Policies in Higher Education
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Oliver Jones, Jeff Gold & Julia Claxton. (2019) Process improvement capability: a study of the development of practice(s). Business Process Management Journal 25:7, pages 1841-1866.
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Emmanuel (Manos) Kalargiros, Cindy Strickler, Long Pham, Thomas DeNardin & Tatyana N Coomer. (2019) Barriers to the Success of Total Quality Management Implementation in Vietnam's Textile and Garment Companies. International Journal of Strategic Decision Sciences 10:3, pages 57-73.
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Younès El Manzani, Mohamed Larbi Sidmou & Jean-jack Cegarra. (2019) Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory. International Journal of Quality & Reliability Management 36:6, pages 951-982.
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Ana B. Escrig-Tena, Beatriz Garcia-Juan & Mercedes Segarra-Ciprés. (2019) Drivers and internalisation of the EFQM excellence model. International Journal of Quality & Reliability Management 36:3, pages 398-419.
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Llorenç Bagur-Femenías, Jordi Perramon & Marc Oliveras-Villanueva. (2019) Effects of Service Quality Policies in the Tourism Sector Performance: An Empirical Analysis of Spanish Hotels and Restaurants. Sustainability 11:3, pages 872.
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Cláudia de Sousa e Silva & Carolina Sousa. 2019. Industrial Engineering and Operations Management I. Industrial Engineering and Operations Management I
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