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Zsuzsanna E. Tóth, Tamás Jónás & Rita Veronika Dénes. (2019) Applying flexible fuzzy numbers for evaluating service features in healthcare – patients and employees in the focus. Total Quality Management & Business Excellence 30:sup1, pages S240-S254.
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Frederic Marimon, Dolors Gil-Doménech & Ramon Bastida. (2019) Fulfilment of expectations mediating quality and satisfaction: the case of hospital service. Total Quality Management & Business Excellence 30:1-2, pages 201-220.
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