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Total Quality Management & Business Excellence Volume 31, 2020 - Issue 1-2
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Articles

Firm preparation for ISO 9001 certification – the case of the hotel industry in Portugal

Sandra EsgarranchoFaculty of Economics, University of Algarve, Faro, PortugalView further author information
&
Carlos J. F. CândidoFaculty of Economics, University of Algarve, Faro, Portugal;CEFAGE, Évora, PortugalCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-5875-1243View further author information
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Pages 23-42 | Published online: 23 Nov 2017

Citations (15)

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Read on this site (9)

Arfan Bakhtiar, Aditya Nugraha, Hery Suliantoro & Darminto Pujotomo. (2023) The effect of quality management system (ISO 9001) on operational performance of various organizations in Indonesia. Cogent Business & Management 10:2.
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Crispim Camango & Carlos J.F. Cândido. (2023) ISO 9001 maintenance, decertification and recertification: a systematic literature review. Total Quality Management & Business Excellence 34:13-14, pages 1764-1796.
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Carlos J. F. Cândido & Luís M. F. R. Ferreira. (2023) ISO 9001 internal decertification motivations: exploring barriers and benefits of certification as withdrawal antecedents. Production Planning & Control 34:4, pages 330-344.
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Carlos J. F. Cândido & Luís M. F. R. Ferreira. (2022) Determinants of expected performance after ISO 9001 certification withdrawal. Total Quality Management & Business Excellence 33:15-16, pages 1691-1717.
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Raíssa Souto Maior Corrêa de Carvalho & Denise Dumke de Medeiros. (2022) A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements. Total Quality Management & Business Excellence 33:13-14, pages 1674-1690.
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Juan José Tarí, Jorge Pereira-Moliner, José F. Molina-Azorín & María D. López-Gamero. (2022) The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry. Total Quality Management & Business Excellence 33:13-14, pages 1656-1673.
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Luiz Henrique Marra da Silva Ribeiro, Luiz Alberto Beijo, Eduardo Gomes Salgado & Denismar Alves Nogueira. (2022) Bayesian modelling of number of ISO 9001 issued in Brazilian territory: a regional and state level analysis. Total Quality Management & Business Excellence 33:9-10, pages 1183-1212.
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Sidonie Djofack & Marco Antonio Camacho Robledo. (2021) Factors influencing the choice of a quality certification in the Spanish hospitality industry. Quality Management Journal 28:3, pages 145-155.
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Carlos J.F. Cândido, Luís M.S. Coelho & Rúben M.T. Peixinho. (2021) Why firms lose their ISO 9001 certification: Evidence from Portugal. Total Quality Management & Business Excellence 32:5-6, pages 632-651.
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Articles from other publishers (6)

Efrosini Siougle, Sophia Dimelis & Nikolaos Malevris. (2023) Does personal data protection matter for ISO 9001 certification and firm performance?. International Journal of Productivity and Performance Management.
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Neeraj Yadav & Pantri Heriyati. (2023) Fallacy of continual improvement in the longitudinal study of ISO 9001 and IATF 16949 standards. International Journal of Productivity and Performance Management.
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Sebastian Cáceres-Gelvez, Juan C. Acevedo-Páez, L. F. Bohorquez-Chacón & L. Rodríguez-Galezo. (2021) Implementación de herramientas para el diseño de sistemas de gestión de la calidad: Aproximación metodológica en un caso aplicado al sector de la construcción. Aibi revista de investigación, administración e ingeniería 8:S1, pages 43-53.
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Luís M.F.R. Ferreira & Carlos J.F. Cândido. (2021) Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents. International Journal of Production Economics 233, pages 108024.
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Huiming Liu, Su Wu, Chongwen Zhong & Ying Liu. (2020) The Sustainable Effect of Operational Performance on Financial Benefits: Evidence from Chinese Quality Awards Winners. Sustainability 12:5, pages 1966.
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Franklin Tigre-O, Edith Elena Tubon-Nunez, Sandra Carrillo, Jorge Buele & Franklin Salazar-L. (2019) Quality Management System Based on the ISO 9001:2015: Study Case of a Coachwork Company. Quality Management System Based on the ISO 9001:2015: Study Case of a Coachwork Company.

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