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Total Quality Management & Business Excellence Volume 33, 2022 - Issue 1-2
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Research Article

A model of integration ISO 9001 with Lean six sigma and main benefits achieved

José Carlos Sáa School of Engineering, Politécnico do Porto, PortugalORCID Iconhttps://orcid.org/0000-0002-2228-5348View further author information
ORCID Icon,
Sílvia Vazb CIICESI, ESTG, Politécnico do Porto, PortugalView further author information
,
Orlancina Carvalhoa School of Engineering, Politécnico do Porto, PortugalView further author information
,
Vanda Limab CIICESI, ESTG, Politécnico do Porto, PortugalORCID Iconhttps://orcid.org/0000-0001-9242-7092View further author information
ORCID Icon,
Luísa Morgadob CIICESI, ESTG, Politécnico do Porto, PortugalView further author information
,
Luis Fonsecaa School of Engineering, Politécnico do Porto, PortugalORCID Iconhttps://orcid.org/0000-0001-5668-0656View further author information
ORCID Icon,
Manuel Doiroc E. Ingeniería Industrial, Vigo University, SpainView further author information
&
Gilberto Santosd Design School, Polyt. Institute Cavado Ave, Barcelos, PortugalCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-9268-3272View further author information
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Pages 218-242 | Published online: 12 Oct 2020

Citations (29)

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Matthew Barsalou. (2023) Determining which of the classic seven quality tools are in the quality practitioner’s RCA tool kit. Cogent Engineering 10:1.
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Mariana Carvalho, José Carlos Sá, Pedro Alexandre Marques, Gilberto Santos & António Mário Pereira. (2023) Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence. Total Quality Management & Business Excellence 34:3-4, pages 397-420.
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R. Muruganandham, K. Venkatesh, S. R. Devadasan & V. Harish. (2023) TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system. Total Quality Management & Business Excellence 34:3-4, pages 291-311.
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Articles from other publishers (26)

Michael Owusu-Kyei, Yusheng Kong, Michael Owusu Akomeah & Stephen Owusu Afriyie. (2023) Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective. Businesses 3:2, pages 251-271.
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Imane Mjimer, Es-Saadia Aoula & E.L. Hassan Achouyab. (2022) Contribution of machine learning in continuous improvement processes. Journal of Quality in Maintenance Engineering 29:2, pages 553-567.
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Dharmendra Hariyani & Sanjeev Mishra. (2023) A descriptive statistical analysis of enablers for integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in Indian manufacturing industries. Benchmarking: An International Journal.
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José Bocoya-Maline, Manuel Rey-Moreno & Arturo Calvo-Mora. (2023) The EFQM excellence model, the knowledge management process and the corresponding results: an explanatory and predictive study. Review of Managerial Science.
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Eduardo Vaz, José Carlos Vieira De Sá, Gilberto Santos, Florbela Correia & Paulo Ávila. (2021) The value of TPM for Portuguese companies. Journal of Quality in Maintenance Engineering 29:1, pages 286-312.
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Jiju Antony, Olivia McDermott, Michael Sony, Daryl Powell, Ronald Snee & Roger Wesley Hoerl. (2021) Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research. International Journal of Quality & Reliability Management 40:2, pages 517-541.
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Andreia Craveiro, Vanda Lima, José Carlos Sá, Miguel Lopes, Gilberto Santos & José Dinis-Carvalho. 2023. Lean, Green and Sustainability. Lean, Green and Sustainability 82 92 .
Kristína Zgodavová, Kristína Lengyelová, Peter Bober & Tibor Vincze. 2023. Quality Innovation and Sustainability. Quality Innovation and Sustainability 199 210 .
Shahbaz Khan, Rubee Singh, José Carlos Sá, Gilberto Santos & Luís Pinto Ferreira. (2022) Modelling of Determinants of Logistics 4.0 Adoption: Insights from Developing Countries. Machines 10:12, pages 1242.
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Jiju Antony, Vikas Swarnakar, Willem Salentijn, Alireza Shokri, Mehran Doulatabadi, Shreeranga Bhat, Olivia McDermott, Raja Jayaraman & Michael Sony. (2022) A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study. The TQM Journal.
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Luís César Ferreira Motta Barbosa, Otávio José de Oliveira, Marcio Cardoso Machado, Ana Clara Tomaz Morais, Patrícia Maria Bozola & Manuel Gilberto Freitas Santos. (2021) Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies. Benchmarking: An International Journal 29:8, pages 2593-2614.
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Thaís Vieira Nunhes, Maximilian Espuny, Thalita Lauá Reis Campos, Gilberto Santos, Merce Bernardo & Otávio José Oliveira. (2022) Guidelines to build the bridge between sustainability and integrated management systems: A way to increase stakeholder engagement toward sustainable development. Corporate Social Responsibility and Environmental Management 29:5, pages 1617-1635.
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Francisco José Gomes Silva, Konstantinos Kirytopoulos, Luis Pinto Ferreira, José Carlos Sá, Gilberto Santos & Maria Carolina Cancela Nogueira. (2022) The three pillars of sustainability and agile project management: How do they influence each other. Corporate Social Responsibility and Environmental Management 29:5, pages 1495-1512.
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Sérgio Carqueijó, Delfina Ramos, Joaquim Gonçalves, Sandro Carvalho, Federica Murmura, Laura Bravi, Manuel Doiro, Gilberto Santos & Kristína Zgodavová. (2022) The Importance of Fab Labs in the Development of New Products toward Mass Customization. Sustainability 14:14, pages 8671.
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Pedro Teixeira, Arnaldo Coelho, Pedro Fontoura, José Carlos Sá, Francisco J. G. Silva, Gilberto Santos & Luis P. Ferreira. (2022) Combining lean and green practices to achieve a superior performance: The contribution for a sustainable development and competitiveness—An empirical study on the Portuguese context. Corporate Social Responsibility and Environmental Management 29:4, pages 887-903.
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Vítor Silva, Vanda Lima, José Carlos Sá, Luís Fonseca & Gilberto Santos. (2022) B Impact Assessment as a Sustainable Tool: Analysis of the Certification Model. Sustainability 14:9, pages 5590.
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Luis Fonseca, Vitor Silva, José Carlos Sá, Vanda Lima, Gilberto Santos & Rui Silva. (2021) B Corp versus ISO 9001 and 14001 certifications: Aligned, or alternative paths, towards sustainable development? . Corporate Social Responsibility and Environmental Management 29:3, pages 496-508.
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Elena Etelvina Díaz Terradillos, Helena Victorovna Guitiss Navas & Fernando Manuel Bigares Charrua-Santos. (2022) Improving the management of industrial waste through the lean philosophy and industry 4.0. Revista Produção e Desenvolvimento 8:1, pages e586.
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José Carlos Sá, Manuel Sousa Pereira & Sérgio Almeida. 2022. Information Systems and Technologies. Information Systems and Technologies 505 512 .
José Carlos Sá, Manuel Sousa Pereira & Sérgio Almeida. 2022. Information Systems and Technologies. Information Systems and Technologies 66 73 .
Jiju Antony, Olivia McDermott, Michael Sony, Elizabeth A. Cudney, Ronald D. Snee & Roger W. Hoerl. (2021) A study into the pros and cons of ISO 18404: viewpoints from leading academics and practitioners. The TQM Journal 33:8, pages 1845-1866.
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Ardeshir Bazrkar, Vahid Aramoon & Erfan Aramoon. (2021) Identifying and Prioritizing the Effective Criteria in Selecting Lean Six Sigma Improvement Projects in the Healthcare Sector. WPOM-Working Papers on Operations Management 12:2, pages 41-55.
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Gonçalo Sousa, José Carlos Sá, Gilberto Santos, Francisco J. G. Silva & Luís Pinto Ferreira. 2021. Design, Applications, and Maintenance of Cyber-Physical Systems. Design, Applications, and Maintenance of Cyber-Physical Systems 244 269 .
Muhammad Mutasim Billah Tufail, Muhammad Shakeel, Faheem Sheikh & Nuzhat Anjum. (2021) Implementation of lean Six-Sigma project in enhancing health care service quality during COVID-19 pandemic. AIMS Public Health 8:4, pages 704-719.
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Febrian Isharyadi & E. Kristiningrum. (2021) Profile of system and product certification as quality infrastructure in Indonesia. Open Engineering 11:1, pages 556-569.
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Jorge Rodrigues, José Carlos Sá, Francisco J. G. Silva, Luís Pinto Ferreira, Genett Jimenez & Gilberto Santos. (2020) A Rapid Improvement Process through “Quick-Win” Lean Tools: A Case Study. Systems 8:4, pages 55.
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