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Scandinavian Journal of Hospitality and Tourism Volume 19, 2019 - Issue 1
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The effect of service staff’s verbalized hospitality towards group diner’s additional purchases and tipping behaviour

Milan IvkovDepartment of Geography, Tourism and Hotel Management, Faculty of Sciences, University of Novi Sad, Novi Sad, SerbiaCorrespondence[email protected]
,
Sanja BožićDepartment of Geography, Tourism and Hotel Management, Faculty of Sciences, University of Novi Sad, Novi Sad, Serbia
&
Ivana BlešićDepartment of Geography, Tourism and Hotel Management, Faculty of Sciences, University of Novi Sad, Novi Sad, Serbia
Pages 82-94 | Received 04 Aug 2016, Accepted 05 Dec 2017, Published online: 14 Dec 2017

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Mario Cassar, Jirka Konietzny & Albert Caruana. (2023) Customer encounter satisfaction and narrative force: an investigation of user-generated content on TripAdvisor. Scandinavian Journal of Hospitality and Tourism 23:1, pages 51-72.
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Allan De Guzman, Jean Krystal Bollozos, Lyka De Los Santos, Eunice Marie Monton & Alyssa Krista Selosa. (2021) Genuineness Matters in Tourism: A Phenomenology of Filipino Travel Management Students’ Emotional Experiences of Tour Guides’ Verbalized Hospitality during Destination Immersion. Journal of Quality Assurance in Hospitality & Tourism 22:3, pages 267-292.
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Olga Gjerald, Åse Helene Bakkevig Dagsland & Trude Furunes. (2021) 20 years of Nordic hospitality research: a review and future research agenda. Scandinavian Journal of Hospitality and Tourism 21:1, pages 37-48.
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Jeremy E. Whaley, Sun-Hwa Kim & Youn-Kyung Kim. (2019) Drivers and impact of restaurant tipping behavior. Journal of Foodservice Business Research 22:2, pages 117-131.
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