Citations (47)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (15)
Prachi Thakur, Catheryn Khoo & Wut Yee Kyi Pyar. (2023) Diversity training: where are we, and where should we be heading? A systematic literature review. Tourism Recreation Research 48:5, pages 725-748.
Read now
Read now
Verna Alcalde González, Ana Gálvez Mozo & Alan Valenzuela Bustos. (2023) Cleaning guest rooms as care work? Politicization of hotel housekeeping in the Las Kellys movement. Journal of Gender Studies 0:0, pages 1-12.
Read now
Read now
Katie D. Dudley, Lauren N. Duffy, William C. Terry & William C. Norman. (2022) The historical structuring of the U.S. tourism workforce: a critical review. Journal of Sustainable Tourism 30:12, pages 2823-2838.
Read now
Read now
Olga Gjerald, Åse Helene Bakkevig Dagsland & Trude Furunes. (2021) 20 years of Nordic hospitality research: a review and future research agenda. Scandinavian Journal of Hospitality and Tourism 21:1, pages 37-48.
Read now
Read now
Rawan Nimri, Sandra Kensbock, Janis Bailey, Gayle Jennings & Anoop Patiar. (2020) Realizing dignity in housekeeping work: Evidence of five star hotels. Journal of Human Resources in Hospitality & Tourism 19:3, pages 368-387.
Read now
Read now
Sandra Sun-Ah Ponting. (2020) Organizational identity change: impacts on hotel leadership and employee wellbeing. The Service Industries Journal 40:1-2, pages 6-26.
Read now
Read now
Josefina Syssner & Mattias Hjerpe. (2018) Swedish destination management professionals’ expectations of local governments. Scandinavian Journal of Hospitality and Tourism 18:sup1, pages S24-S41.
Read now
Read now
Tracy Harkison. (2017) The importance of the human touch in the luxury accommodation sector. Research in Hospitality Management 7:1, pages 59-64.
Read now
Read now
Peter BeomCheol Kim, Ben Nemeschansky & Lothar Brandt. (2017) An exploratory study of determinants for restaurant servers’ actual tip earnings: Individual characteristics and work conditions. Journal of Foodservice Business Research 20:1, pages 15-33.
Read now
Read now
Matthew H. T. Yap & Elizabeth M. Ineson. (2016) Diversity management in Vietnam's hospitality industry. Journal of Human Resources in Hospitality & Tourism 15:2, pages 147-165.
Read now
Read now
Marit Engen & Peter Magnusson. (2015) Exploring the role of front-line employees as innovators. The Service Industries Journal 35:6, pages 303-324.
Read now
Read now
Terje Slåtten & Mehmet Mehmetoglu. (2015) The Effects of Transformational Leadership and Perceived Creativity on Innovation Behavior in the Hospitality Industry. Journal of Human Resources in Hospitality & Tourism 14:2, pages 195-219.
Read now
Read now
Hege Merete Knutsen. (2014) Restructuring and socially managed flexibility in the Norwegian hotel industry. Norsk Geografisk Tidsskrift - Norwegian Journal of Geography 68:5, pages 271-281.
Read now
Read now
Charlotta Lövhöiden, MatthewH. T. Yap & Elizabeth
M. Ineson. (2011) Work–Family Conflicts and Enrichment in the Norwegian Hotel Industry. Scandinavian Journal of Hospitality and Tourism 11:4, pages 457-482.
Read now
Read now
Terje Slåtten & Mehmet Mehmetoglu. (2011) What are the Drivers for Innovative Behavior in Frontline Jobs? A Study of the Hospitality Industry in Norway. Journal of Human Resources in Hospitality & Tourism 10:3, pages 254-272.
Read now
Read now
Articles from other publishers (32)
Alan Valenzuela-Bustos, Ana Gálvez-Mozo, Verna Alcalde-González & Francisco Javier Tirado-Serrano. (2023) ‘If you don’t rush, you don’t finish’: Accelerating work and production of a vector body in Spanish hotel room attendants. Hospitality & Society.
Crossref
Crossref
Alan Valenzuela-Bustos, Ana Gálvez-Mozo & Verna Alcalde-Gonzalez. (2022) Invisible Room Attendants: Outsourcing as a Dispositive of (In)visibility and the Resistance of Las Kellys in Spain. Work, Employment and Society 37:6, pages 1646-1663.
Crossref
Crossref
Muhammad Farrukh, Nabeel Yunus Ansari, Ali Raza, Fanchen Meng & Hong Wang. (2021) High-performance work practices do much, but H.E.R.O does more: an empirical investigation of employees' innovative behavior from the hospitality industry. European Journal of Innovation Management 25:3, pages 791-812.
Crossref
Crossref
Hediye Kusluvan, Orhan Akova & Salih Kusluvan. (2022) Occupational stigma and career commitment: Testing mediation and moderation effects of occupational self-esteem. International Journal of Hospitality Management 102, pages 103149.
Crossref
Crossref
Tracy Harkison. 2022. The Emerald Handbook of Luxury Management for Hospitality and Tourism. The Emerald Handbook of Luxury Management for Hospitality and Tourism
199
219
.
Xènia Chela-Alvarez, Oana Bulilete, Encarna Garcia-Illan, MClara Vidal-Thomàs & Joan Llobera. (2022) Hotel housekeepers and occupational health: experiences and perceived risks. Annals of Occupational and Environmental Medicine 34:1.
Crossref
Crossref
Verna Alcalde-González, Ana Gálvez Mozo & Alan Valenzuela Bustos. (2021) No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping. Annals of Tourism Research 91, pages 103315.
Crossref
Crossref
Maureen Snow Andrade, Doug Miller & Jonathan H. Westover. (2020) Job satisfaction factors for housekeepers in the hotel industry: a global comparative analysis. International Hospitality Review 35:1, pages 90-108.
Crossref
Crossref
Dide van Eck, Laura Dobusch & Marieke van den Brink. (2020) The organizational inclusion turn and its exclusion of low-wage labor. Organization 28:2, pages 289-310.
Crossref
Crossref
Xenia Chela-Alvarez, Oana Bulilete, M. Esther García-Buades, Victoria A. Ferrer-Perez & Joan Llobera-Canaves. (2020) Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective. International Journal of Environmental Research and Public Health 18:1, pages 52.
Crossref
Crossref
Hüseyin Yener Erköse. (2020) The battlefields of leisure: simple forms of labor control in the Turkish hospitality sector. New Perspectives on Turkey 63, pages 4-31.
Crossref
Crossref
Leonidas Efthymiou, Yianna Orphanidou & George Panayiotou. (2020) Delineating the changing frontstage and backstage segregation in high-end and luxury hotels. Hospitality & Society 10:3, pages 287-312.
Crossref
Crossref
Dorothee Bohn & Cecilia De Bernardi. 2020. Tourism Employment in Nordic Countries. Tourism Employment in Nordic Countries
349
373
.
Peter Lugosi. (2019) Deviance, deviant behaviour and hospitality management: Sources, forms and drivers. Tourism Management 74, pages 81-98.
Crossref
Crossref
Sandra L Kensbock, Anoop Patiar & Gayle Jennings. (2017) Hotel room attendants’ delivery of quality service. Tourism and Hospitality Research 19:3, pages 382-393.
Crossref
Crossref
Stef Adriaenssens & Jef Hendrickx. (2019) “Bad jobs”: a case study of toilet attendants. Employee Relations: The International Journal 41:3, pages 489-505.
Crossref
Crossref
Raoul Bianchi. (2018) The political economy of tourism development: A critical review. Annals of Tourism Research 70, pages 88-102.
Crossref
Crossref
Alastair W. Watson, Babak Taheri, Steven Glasgow & Kevin D. O’Gorman. (2018) Branded restaurants employees’ personal motivation, flow and commitment. International Journal of Contemporary Hospitality Management 30:3, pages 1845-1862.
Crossref
Crossref
Vincent Wing Sun Tung, Po-Ju Chen & Markus Schuckert. (2017) Managing customer citizenship behaviour: The moderating roles of employee responsiveness and organizational reassurance. Tourism Management 59, pages 23-35.
Crossref
Crossref
Shelagh K. Mooney, Candice Harris & Irene Ryan. (2016) Long hospitality careers – a contradiction in terms?. International Journal of Contemporary Hospitality Management 28:11, pages 2589-2608.
Crossref
Crossref
Marquita Walker. (2016) Hospitality in Jeopardy. SAGE Open 6:3, pages 215824401666174.
Crossref
Crossref
Richard N.S. Robinson, Anna Kralj, David J. Solnet, Edmund Goh & Victor J. Callan. (2016) Attitudinal similarities and differences of hotel frontline occupations. International Journal of Contemporary Hospitality Management 28:5, pages 1051-1072.
Crossref
Crossref
Sandra Kensbock, Gayle Jennings, Janis Bailey & Anoop Patiar. (2016) Performing: Hotel room attendants’ employment experiences. Annals of Tourism Research 56, pages 112-127.
Crossref
Crossref
Soyon Paek, Markus Schuckert, Taegoo Terry Kim & Gyehee Lee. (2015) Why is hospitality employees’ psychological capital important? The effects of psychological capital on work engagement and employee morale. International Journal of Hospitality Management 50, pages 9-26.
Crossref
Crossref
Sandra Kensbock, Janis Bailey, Gayle Jennings & Anoop Patiar. (2015) Sexual Harassment of Women Working as Room Attendants within 5-Star Hotels. Gender, Work & Organization 22:1, pages 36-50.
Crossref
Crossref
Terje Slåtten. (2014) Determinants and effects of employee’s creative self-efficacy on innovative activities. International Journal of Quality and Service Sciences 6:4, pages 326-347.
Crossref
Crossref
Sandra Kensbock, Gayle Jennings, Janis Bailey & Anoop Patiar. (2013) ‘The lowest rung’: Women room attendants’ perceptions of five star hotels’ operational hierarchies’. International Journal of Hospitality Management 35, pages 360-368.
Crossref
Crossref
Brita Bjørkelo, Eva Sunde, Guro Fjeld & Kristine Lønningen. (2013) Emosjonenes rolle i profesjonelt lærerarbeid: En av veiene til bevisstgjøring i lærerutdanningen. Norsk pedagogisk tidsskrift 97:1, pages 28-38.
Crossref
Crossref
Hao-Kai Hung, Ryh-Song Yeh & Hsin-Yu Shih. (2012) Voice behavior and performance ratings: The role of political skill. International Journal of Hospitality Management 31:2, pages 442-450.
Crossref
Crossref
Terje Slåtten, Göran Svensson & Sander Sværi. (2011) Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs. International Journal of Quality and Service Sciences 3:3, pages 267-284.
Crossref
Crossref
Terje Slåtten. (2011) Antecedents and effects of employees' feelings of joy on employees' innovative behaviour. International Journal of Quality and Service Sciences 3:1, pages 93-109.
Crossref
Crossref
Terje Slåtten & Mehmet Mehmetoglu. (2011) Antecedents and effects of engaged frontline employees. Managing Service Quality: An International Journal 21:1, pages 88-107.
Crossref
Crossref