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Journal of Information Technology Case and Application Research Volume 12, 2010 - Issue 2
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Original Articles

Itil Implementation: Critical Success Factors A Comparative Case Study Using The Bpc Framework

Keld PedersenCenter for IT Management Aalborg University, Denmark, [email protected]View further author information
,
Pernille KræmmergaardCenter for IT ManagementAalborg University, Denmark, [email protected]View further author information
,
Bjarne Christoffer LyngeImplement A/S, Denmark, [email protected]View further author information
&
Christoffer Dalby Schou[email protected]View further author information
Pages 11-35 | Published online: 12 Sep 2014

Citations (7)

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Read on this site (1)

Steven Wallace, Keith Maxey & Lakshmi S. Iyer. (2014) A Multi-Case Investigation of Electronic Health Record Implementation in Small- and Medium-Size Physician Practices. Journal of Information Technology Case and Application Research 16:1, pages 27-48.
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Articles from other publishers (6)

Juan Luis Rubio Sánchez. (2021) Optimization Algorithm to Sequence the Management Processes in Information Technology Departments. Computation 9:5, pages 60.
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Juan Luis Rubio Sánchez. (2021) Methodology to Improve Services in Small IT Centers: Application to Educational Centers. Computers 10:1, pages 8.
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Juan Luis Rubio & Magdalena Arcilla. (2019) How to Optimize the Implementation of ITIL through a Process Ordering Algorithm. Applied Sciences 10:1, pages 34.
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Juan Luis Rubio & Roberto Camazón. (2018) A literature review about sequencing ITIL processes. A literature review about sequencing ITIL processes.
Savanid Vatanasakdakul, Chadi Aoun & Yang (Nicole) Chen. (2017) Chasing Success: An Empirical Model for IT Governance Frameworks Adoption in Australia. Science, Technology and Society 22:2, pages 182-211.
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Norita Ahmad, Noha Tarek Amer, Faten Qutaifan & Azza Alhilali. (2013) Technology adoption model and a road map to successful implementation of ITIL. Journal of Enterprise Information Management 26:5, pages 553-576.
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