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Public Services Quarterly Volume 11, 2015 - Issue 1
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ARTICLES

Rethinking Library Service: Improving the User Experience with Service Blueprinting

Cassi PretlowUniversity of Colorado Denver, Denver, Colorado, USACorrespondence[email protected]
&
Karen SobelUniversity of Colorado Denver, Denver, Colorado, USA
Pages 1-12 | Received 18 Aug 2014, Accepted 17 Sep 2014, Published online: 24 Mar 2015

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Margaret Adeogun. (2022) Increasing Patron’s Outreach and Engagement through Relationship Marketing: A Case Study. Journal of Library Administration 62:3, pages 359-375.
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Articles from other publishers (2)

Saravanan Raman, Norazah Mohd Suki, Lee Heng Wei & Subhaseni Chinniah. (2022) Exploring factors influencing service trade-offs in the higher education sector: evidence from Malaysia. International Journal of Quality and Service Sciences 14:4, pages 555-575.
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J. Will Roberts. (2021) Service Design in Student Affairs: Blueprinting the Student Experience. Innovative Higher Education 47:3, pages 367-387.
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