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International Journal of Hospitality & Tourism Administration Volume 18, 2017 - Issue 4
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Article

Enhancing Competitiveness Through Guests’ Experiences: A Typology of Customer Experiences in Upscale Hotels

Antoneta Njeri KariruDepartment of Ecotourism, Hotel, and Institution Management, Maseno University, Kisumu, KenyaCorrespondence[email protected]
,
Oscar Ouma KambonaDepartment of Ecotourism, Hotel, and Institution Management, Maseno University, Kisumu, Kenya
&
Edwin OdhunoSchool of Business Economics, Mount Kenya University, Kigali, Rwanda
Pages 361-392 | Received 11 Jul 2015, Accepted 12 Feb 2016, Published online: 28 Feb 2017

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Read on this site (2)

Inna Soifer, Eun-Kyong (Cindy) Choi & Euntae (Ted) Lee. (2021) Do Hotel Attributes and Amenities Affect Online User Ratings Differently across Hotel Star Ratings?. Journal of Quality Assurance in Hospitality & Tourism 22:5, pages 539-560.
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Rajesh Ittamalla & Daruri Venkata Srinivas Kumar. (2021) Role of Service Experience on Vivid Memory and Loyalty. International Journal of Hospitality & Tourism Administration 22:2, pages 190-212.
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Articles from other publishers (2)

Richard T.R. Qiu, Brian E.M. King, Mei Fung Candy Tang & Tina P. Fan. (2023) Customer preferences for staycation package attributes. International Journal of Contemporary Hospitality Management.
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Simone R. Barakat & Elizabeth K. Wada. (2021) Stakeholder theory in the hospitality field: Insights drawn from a systematic literature review. Hospitality & Society 11:2, pages 183-207.
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