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International Journal of Hospitality & Tourism Administration Volume 22, 2021 - Issue 3
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Research Article

Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau

Sow Hup Joanne Chana Faculty of Business Administration, University of Macau, Macau, PR ChinaCorrespondence[email protected]
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,
Yim King Penny Wanb Tourism College, Institute for Tourism Studies, Colina de Mong-Ha, Macau, PR ChinaView further author information
&
Un Teng Zoe Tamc Retail/Sales Department, Louis Vuitton Macau Co. Ltd, Macau, PR ChinaView further author information
Pages 269-302 | Received 26 Jul 2018, Accepted 08 Apr 2019, Published online: 18 Jul 2019

Citations (11)

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Read on this site (3)

Ipkin Anthony Wong, Yim King Penny Wan & Danni Sun. (2023) Understanding hospitality service aesthetics through the lens of aesthetic theory. Journal of Hospitality Marketing & Management 32:3, pages 410-444.
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Yim King Penny Wan, Han Yang Gao, Mary Elizabeth Eddy U & Yen Nee Ng. (2023) Expectations and Perceptions of the Internship Program: A Case Study of Tourism Retail and Marketing Students in Macao. Journal of Hospitality & Tourism Education 35:1, pages 30-43.
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Yangxi Peng, Erin Yirun Wang & Desmond Lam. (2022) Build It and They Will Come? The Impact of Servicescape on Chinese Millennials’ Satisfaction and Behavioral Intentions toward Integrated Resorts. International Journal of Hospitality & Tourism Administration 23:3, pages 576-598.
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Articles from other publishers (8)

Xingxing Wu. (2023) Exploring Laotian Immigrants’ Experiences of Leisure Gambling and Perceived Place Meaning in a Casino Setting. International Journal of the Sociology of Leisure.
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Apostolos Skotis, Christina Morfaki & Christos Livas. (2023) Identifying drivers of evaluation bias in online reviews of city destinations. International Journal of Information Management Data Insights 3:2, pages 100184.
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Yuanyuan Zong, Joseph S. Chen & Sheng-Hshiung Tsaur. (2023) Destination experiencescape for Hanfu tourism: Scale development and validation. Journal of Vacation Marketing.
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Atanu Kumar Nath, Parmita Saha & Xiang Ying Mei. (2023) Extending the servicescape conceptualization: accounting for perceptions of crowding and risks under the pandemic. Consumer Behavior in Tourism and Hospitality 18:3, pages 407-421.
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Kefang Li, Chunli Ji, Qiuyue He & Raymond Rastegar. (2023) Understanding the sense‐making process of visitor experience in the integrated resort setting: Investigating the role of experience‐centric attributes. International Journal of Tourism Research.
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Ping Yang, Kefang Li & Chunli Ji. (2022) How customers respond to social media advertising. Marketing Intelligence & Planning 41:2, pages 229-243.
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Apostolos Skotis & Christos Livas. (2022) A data-driven analysis of experience in urban historic districts. Annals of Tourism Research Empirical Insights 3:2, pages 100052.
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Savaş Artuğer. (2020) The effect of servicescape in hotels on customer satisfaction: Evidence from resort hotels. Turizam 24:3, pages 113-124.
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