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Research Article

Evaluating the Hotel Industry Performance Using Efficiency and Effectiveness Measures

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Pages 408-431 | Received 16 Dec 2019, Accepted 19 Apr 2020, Published online: 04 Jun 2020

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Jose Humberto Ablanedo-Rosas, Isabel Rubio, Jing Chen & Alex J. Ruiz-Torres. (2023) COVID-19 impact on the operational efficiency of a downtown hotel. Anatolia 34:2, pages 130-143.
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Cihan Alphun, Ruggero Sainaghi & Nuray Turker. (2023) Market Competition, Balanced Scorecard, and Their Effects on Hotel Organizational Performance and Manager’s Satisfaction. International Journal of Hospitality & Tourism Administration 0:0, pages 1-24.
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