Citations (46)
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Ali Bavik, Yim King Penny Wan & Fevzi Okumus. (2023) Not Just Good, but Fair Service: The Mediating Role of Psychological Contract Breach between Service Quality and Behavioral Outcomes. Journal of China Tourism Research 19:3, pages 654-676.
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Min-Seok Yoo & Kyoung-Joo Lee. (2023) Effect of Rule Clarity and Evaluators’ Respectful Attitude on the Perceived Fairness of the Hotel Rating System. Journal of Quality Assurance in Hospitality & Tourism 24:1, pages 51-74.
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Matthew D. Meng & Antje R. H. Graul. (2022) Can Success Backfire? Consumer Judgments of Businesses that Repeatedly Win the Same Sustainability or Quality Award. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-22.
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Ranjit Singh, PS Sibi, Primula Sharma, Manila Tamang & Amit Kumar Singh. (2022) Twenty Years of Journal of Quality Assurance in Hospitality & Tourism: A Bibliometric Assessment. Journal of Quality Assurance in Hospitality & Tourism 23:2, pages 482-507.
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Nazia Rafiq, Abdus Sattar Abbasi, Shrafat Ali Sair, Muhammad Mohiuddin & Ismat Munir. (2020) Emotional labor and its association with emotional exhaustion through cultural intelligence. Transnational Corporations Review 12:4, pages 392-405.
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Wei-Jue Huang, Chun-Chu Chen & Yee Mei Lai. (2018) Five-star quality at three-star prices? Opaque booking and hotel service expectations. Journal of Hospitality Marketing & Management 27:7, pages 833-854.
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Mukhles M. Al-Ababneh, Mousa A. Masadeh, Firas J. Al-Shakhsheer & Ma’moun A. Habiballah. (2018) The impact of internal service quality on job satisfaction in the hotel industry. Research in Hospitality Management 8:1, pages 55-62.
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Sai Liang, Markus Schuckert & Rob Law. (2017) Multilevel Analysis of the Relationship Between Type of Travel, Online Ratings, and Management Response: Empirical Evidence from International Upscale Hotels. Journal of Travel & Tourism Marketing 34:2, pages 239-256.
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Mukhles M. Al-Ababneh. (2016) Employees’ perspectives of service quality in hotels. Research in Hospitality Management 6:2, pages 189-194.
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Mohammed Bala Banki, Hairul Nizam Bin Ismail, Musa Haruna Danladi & Musa Dalil. (2016) Measuring Hotels Service Quality in Nigeria: A Case Study of Minna Township. Journal of Quality Assurance in Hospitality & Tourism 17:1, pages 71-88.
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Nikolaos Stylos & Chris Vassiliadis. (2015) Differences in Sustainable Management Between Four- and Five-Star Hotels Regarding the Perceptions of Three-Pillar Sustainability. Journal of Hospitality Marketing & Management 24:8, pages 791-825.
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Ramjit Singh. (2015) Empirical Examination of the Impact of Total Quality Services on Hospitality Industry Business. Journal of Quality Assurance in Hospitality & Tourism 16:4, pages 389-413.
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Edwin N. Torres. (2014) Deconstructing Service Quality and Customer Satisfaction: Challenges and Directions for Future Research. Journal of Hospitality Marketing & Management 23:6, pages 652-677.
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Pimtong Tavitiyaman, Naree Weerakit & Bill Ryan. (2014) Leadership Competencies for Hotel General Managers: The Differences in Age, Education, and Hotel Characteristics. International Journal of Hospitality & Tourism Administration 15:2, pages 191-216.
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Veenus Tiwari & Azizah Omar. (2023) The impact of the hotel star rating system on tourists’ health safety and risk perceptions: Study based on tourists’ vacation experiences. Journal of Vacation Marketing.
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P. Asmargiannakis, E. Galariotis & C. Zopounidis. (2023) Investor choices in luxurious hotels in the era of COVID-19: an analytical approach to the case of Crete. Discover Analytics 1:1.
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Dimitris Koutoulas & Akrivi Vagena. (2023) The present and future of hotel star ratings through the eyes of star rating operators. Journal of Tourism Futures.
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Jungwon Lee & Cheol Park. (2022) The effects of corporate, review and reviewer characteristics on the helpfulness of online reviews: the moderating role of culture. Internet Research 32:5, pages 1562-1594.
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Huy Khanh Nguyen & Thuy Dam Luong Hoang. (2022) Customer behavioral intentions in accepting technology-based ride-hailing service: Empirical study from Vietnam. Management & Marketing. Challenges for the Knowledge Society 17:3, pages 272-291.
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Edzuwyn Fathin Binti Haji Mahyuddin, Mohammad Iranmanesh, Azlan Amran & Behzad Foroughi. (2021) The impact of board and hotel characteristics on biodiversity reporting: market diversification as a moderator. Social Responsibility Journal.
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Constantinos-Vasilios Priporas, Nikolaos Stylos, Lakshmi Narasimhan Vedanthachari & Pruit Santiwatana. (2017) Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand. International Journal of Tourism Research 19:6, pages 693-704.
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Constantinos-Vasilios Priporas, Nikolaos Stylos, Roya Rahimi & Lakshmi Narasimhan Vedanthachari. (2017) Unraveling the diverse nature of service quality in a sharing economy. International Journal of Contemporary Hospitality Management 29:9, pages 2279-2301.
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Duk-Byeong Park, Kyung-Hee Kim & Hyungsuk Choo. (2014) The Development of Quality Standards for Rural Farm Accommodations: A Case Study in South Korea. Journal of Hospitality & Tourism Research 41:6, pages 673-695.
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Vincent Wing Sun Tung, Po-Ju Chen & Markus Schuckert. (2017) Managing customer citizenship behaviour: The moderating roles of employee responsiveness and organizational reassurance. Tourism Management 59, pages 23-35.
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Yolande Hefer & Michael Colin Cant. (2014) Students’ perception and satisfaction towards customer service in higher education institutions. Corporate Ownership and Control 12:1, pages 599-605.
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