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Journal of Quality Assurance in Hospitality & Tourism Volume 12, 2011 - Issue 4
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Original Articles

The Impact of Technology Amenities on Hotel Guest Overall Satisfaction

Cihan Cobanoglu University of South Florida Sarasota-Manatee, Sarasota, Florida, USACorrespondence[email protected]
,
Katerina Berezina University of Florida, Gainesville, Florida, USA
,
Michael L. Kasavana School of Hospitality Business, Michigan State University, East Lansing, Michigan, USA
&
Mehmet Erdem University of Nevada, Las Vegas, Nevada, USA
Pages 272-288 | Published online: 14 Oct 2011

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Jiyoung Hwang, Sungsik Yoon & Myong Jae Lee. (2023) The Impact of Interactive Mobile Applications on Guests’ Intention to Use in Hotel: The Moderating Role of Self-Construal. International Journal of Hospitality & Tourism Administration 24:5, pages 790-817.
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Xinyan Zhang, Pimtong Tavitiyaman & Wing Yin Tsang. (2023) Preferences of Technology Amenities, Satisfaction and Behavioral Intention: The Perspective of Hotel Guests in Hong Kong. Journal of Quality Assurance in Hospitality & Tourism 24:5, pages 545-575.
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Pimtong Tavitiyaman, Chui Ying Angel So, Oy Lar Kiki Chan & Chun Keung Chris Wong. (2022) How Task Technology Fits with Employee Engagement, Organizational Support, and Business Outcomes: Hotel Executives’ Perspective. Journal of China Tourism Research 18:6, pages 1212-1238.
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Pimtong Tavitiyaman, Xinyan Zhang & Wing Yin Tsang. (2022) How Tourists Perceive the Usefulness of Technology Adoption in Hotels: Interaction Effect of Past Experience and Education Level. Journal of China Tourism Research 18:1, pages 64-87.
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Faizan Ali, Muslim Amin & Cihan Cobanoglu. (2016) An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry. Journal of Hospitality Marketing & Management 25:4, pages 449-475.
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Sebastian Filep, Alice Kondja, Chris Chun Keung Wong, Karin Weber, Brent D. Moyle & Liubov Skavronskaya. The role of technology in users’ wellbeing: Conceptualizing digital wellbeing in hospitality and future research directions. Journal of Hospitality Marketing & Management 0:0, pages 1-19.
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Samuel Lee, Mehmet Erdem, Eda Anlamlier, Chih-Chien Chen, Billy Bai & LeAnn Putney. (2023) Technostress and hotel guests: A mere hurdle or a major friction point?. Journal of Hospitality and Tourism Management 55, pages 307-317.
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Hailian Qiu, Minglong Li, Billy Bai, Ning Wang & Yingli Li. (2022) The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload. International Journal of Contemporary Hospitality Management 34:4, pages 1374-1398.
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D. Christopher Taylor, Jason Draper & Rhonda Hammond. (2018) Hotel Food and Beverage Services: Cannibalistic or Complimentary. Journal of Gastronomy and Tourism 3:2, pages 123-129.
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D Christopher Taylor, Michael Snipes & Nelson A Barber. (2016) Indicators of hotel profitability: Model selection using Akaike information criteria. Tourism and Hospitality Research 18:1, pages 61-71.
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Deniz Kucukusta. (2017) Chinese travelers’ preferences for hotel amenities. International Journal of Contemporary Hospitality Management 29:7, pages 1956-1976.
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Ana Brochado, Paulo Rita & Ana Margarido. (2016) High tech meets high touch in upscale hotels. Journal of Hospitality and Tourism Technology 7:4, pages 347-365.
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Fernando J Garrigos-Simon, Roberto Llorente, Maria Morant & Yeamduan Narangajavana. (2016) Pervasive information gathering and data mining for efficient business administration. Journal of Vacation Marketing 22:4, pages 295-306.
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Zeynep Mil & Osman Nuri Özdoğan. (2015) KONAKLAMA İŞLETMELERİNDE TEKNOLOJİ KULLANIMININ MÜŞTERİ TATMİNİ ÜZERİNE ETKİLERİ1. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi 16:1, pages 47-47.
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Ying Wang & Beverley Sparks. (2014) Technology-enabled services: imporTance and role of Technology readiness. Tourism Analysis 19:1, pages 19-33.
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