Citations (94)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (24)
Paulo Duarte, Cristina Santos Estevão, Adília Cabral, Ana María Campón-Cerro & Uci Yuliati. (2023) Is it possible to feel safe in hotels during the COVID-19? Key factors in hotel guests’ risk and safety perception. Anatolia 34:4, pages 579-592.
Read now
Read now
Hamed Gheibdoust, Shahram Gilaninia & Mohammad Taleghani. (2023) Identification and Prioritization of the Factors Influencing Service Quality in the Hotel Industry by SWARA and ARAS Methods During the COVID-19 Pandemic. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-23.
Read now
Read now
Ranjit Singh, PS Sibi, Primula Sharma, Manila Tamang & Amit Kumar Singh. (2022) Twenty Years of Journal of Quality Assurance in Hospitality & Tourism: A Bibliometric Assessment. Journal of Quality Assurance in Hospitality & Tourism 23:2, pages 482-507.
Read now
Read now
Gurmeet Singh & Neale J Slack. (2022) New Public Management and Customer Perceptions of Service Quality – A Mixed-Methods Study. International Journal of Public Administration 45:3, pages 242-256.
Read now
Read now
Aswin Sangpikul. (2022) Understanding resort service quality through customer complaints. Anatolia 33:1, pages 143-156.
Read now
Read now
Ananda Sabil Hussein & Raditha Hapsari. (2021) Heritage experiential quality and behavioural intention: lessons from Indonesian heritage hotel consumers. Journal of Heritage Tourism 16:3, pages 317-336.
Read now
Read now
Guy Assaker, Peter O’Connor & Rania El-Haddad. (2020) Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels. Journal of Hospitality Marketing & Management 29:8, pages 934-955.
Read now
Read now
Melanie Kay Smith, András Jancsik & László Puczkó. (2020) Customer satisfaction in post-socialist Spas: a case study of Budapest, City of Spas. International Journal of Spa and Wellness 3:2-3, pages 165-186.
Read now
Read now
Ana Brochado, Paulo Rita & Sérgio Moro. (2019) Discovering Patterns in Online Reviews of Beijing and Lisbon Hostels. Journal of China Tourism Research 15:2, pages 172-191.
Read now
Read now
Sriyalatha Kumarasinghe, Craig Lee & Chandika Karunasekara. (2019) Comparing local and foreign perceptions of service quality of five-star hotels in Sri Lanka. Journal of Quality Assurance in Hospitality & Tourism 20:1, pages 44-65.
Read now
Read now
Miju Choi, Jin-Soo Lee & Ava J. Seo. (2018) Shopping destination competitiveness: scale development and validation. Journal of Travel & Tourism Marketing 35:8, pages 1087-1103.
Read now
Read now
Ana Brochado & Paulo Rita. (2018) Exploring heterogeneity among backpackers in hostels. Current Issues in Tourism 21:13, pages 1502-1520.
Read now
Read now
Hung-Che Wu, Ching-Chan Cheng & Chi-Han Ai. (2018) An empirical analysis of green switching intentions in the airline industry. Journal of Environmental Planning and Management 61:8, pages 1438-1468.
Read now
Read now
Hung-Che Wu, Ching-Chan Cheng & Chi-Han Ai. (2017) A Study of Experiential Quality, Equity, Happiness, Rural Image, Experiential Satisfaction, and Behavioral Intentions for the Rural Tourism Industry in China. International Journal of Hospitality & Tourism Administration 18:4, pages 393-428.
Read now
Read now
Hung-Che Wu, Ching-Chan Cheng & Wien Hong. (2017) An empirical analysis of green convention attendees' switching intentions. Journal of Convention & Event Tourism 18:3, pages 159-190.
Read now
Read now
Faizan Ali, Kashif Hussain, Rupam Konar & Hyeon-Mo Jeon. (2017) The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis. Journal of Quality Assurance in Hospitality & Tourism 18:3, pages 354-378.
Read now
Read now
Tahir Albayrak, Meltem Caber & Ebru Kadriye Öz. (2017) Assessing Recreational Activities’ Service Quality in Hotels: An Examination of Animation and Spa & Wellness Services. Journal of Quality Assurance in Hospitality & Tourism 18:2, pages 218-234.
Read now
Read now
Aihie Osarenkhoe & Jotham Mbiito Byarugaba. (2016) Service Quality Perceptions of Foreign Direct Investors. Journal of Promotion Management 22:5, pages 684-704.
Read now
Read now
Hung-Che Wu, Tao Li & Meng-Yu Li. (2016) A Study of Behavioral Intentions, Patient Satisfaction, Perceived Value, Patient Trust and Experiential Quality for Medical Tourists. Journal of Quality Assurance in Hospitality & Tourism 17:2, pages 114-150.
Read now
Read now
Faizan Ali, Muslim Amin & Kisang Ryu. (2016) The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels. Journal of Quality Assurance in Hospitality & Tourism 17:1, pages 45-70.
Read now
Read now
Hung-Che Wu, Chi-Han Ai, Lei-Jiao Yang & Tao Li. (2015) A Study of Revisit Intentions, Customer Satisfaction, Corporate Image, Emotions and Service Quality in the Hot Spring Industry. Journal of China Tourism Research 11:4, pages 371-401.
Read now
Read now
Hung-Che Wu & Zurinawati Mohi. (2015) Assessment of Service Quality in the Fast-Food Restaurant. Journal of Foodservice Business Research 18:4, pages 358-388.
Read now
Read now
Hung-Che Wu & Tao Li. (2015) An Empirical Study of the Effects of Service Quality, Visitor Satisfaction, and Emotions on Behavioral Intentions of Visitors to the Museums of Macau. Journal of Quality Assurance in Hospitality & Tourism 16:1, pages 80-102.
Read now
Read now
Hung-Che Wu. (2013) An Empirical Study of the Effects of Service Quality, Perceived Value, Corporate Image, and Customer Satisfaction on Behavioral Intentions in the Taiwan Quick Service Restaurant Industry. Journal of Quality Assurance in Hospitality & Tourism 14:4, pages 364-390.
Read now
Read now
Articles from other publishers (70)
Wilco W.H. Chan, Jim Y.X. Luo, Irini L.F. Tang, I Lei Chan & Chammy Lau. (2022) Enabling the Adoption of Innovative Mask in Hotels: Adapted Diffusion Model. Journal of the Knowledge Economy 14:4, pages 4754-4779.
Crossref
Crossref
Jaime Morales-Morales, Nadia Valdez Acosta, Jesús René Morales-Morales & Arturo Yee Rendón. (2023) Calidad en el servicio hotelero: Propuesta de metodología experimental. Revista Venezolana de Gerencia 28:104, pages 1717-1734.
Crossref
Crossref
P. Asmargiannakis, E. Galariotis & C. Zopounidis. (2023) Investor choices in luxurious hotels in the era of COVID-19: an analytical approach to the case of Crete. Discover Analytics 1:1.
Crossref
Crossref
Shengyu Gu. (2023) The effect of overall service quality on customer satisfaction: The moderating role of travel experience. Turyzm/Tourism 33:1, pages 19-28.
Crossref
Crossref
Grace K.S. Ho, Carmen Lam & Rob Law. (2022) Conceptual framework of strategic leadership and organizational resilience for the hospitality and tourism industry for coping with environmental uncertainty. Journal of Hospitality and Tourism Insights 6:2, pages 835-852.
Crossref
Crossref
Shun Ye, Sut Ieng Lei, Xiaoyou Zhao, Lin Zhu & Rob Law. (2022) Modeling tourists’ preference between hotels and peer-to-peer (P2P) sharing accommodation: a pre- and post-COVID-19 comparison. International Journal of Contemporary Hospitality Management 35:4, pages 1423-1447.
Crossref
Crossref
Huiming Liu, Su Wu, Chongwen Zhong & Ying Liu. (2023) The effects of customer online reviews on sales performance: The role of mobile phone’s quality characteristics. Electronic Commerce Research and Applications 57, pages 101229.
Crossref
Crossref
Tsu-Wei Yu. (2022) Antecedents of word-of-mouth communication in the life insurance industry. International Journal of Bank Marketing 40:7, pages 1398-1412.
Crossref
Crossref
Diep Ngoc Su, Duy Quy Nguyen-Phuoc, Tien Hanh Duong, My Than Tran Dinh, Tuan Trong Luu & Lester Johnson. (2022) How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective. International Journal of Contemporary Hospitality Management 34:11, pages 4178-4205.
Crossref
Crossref
Daniela de Moura Pavão Farias, Marilia Nunes Valença, Marcos Felipe Falcão Sobral & Ana Regina Bezerra Ribeiro. (2022) Hostelquality: A methodology for assessing the quality of hostels. Tourism and Hospitality Research, pages 146735842211336.
Crossref
Crossref
Raghavendra D. Padiyar. (2022) Exploring quality of citizen service delivery system in the state of Karnataka, India. Transforming Government: People, Process and Policy 16:4, pages 582-594.
Crossref
Crossref
Jie Min Ho, Fidella Tiew & Adamu Abbas Adamu. (2022) The determinants of festival participants' event loyalty: a focus on millennial participants. International Journal of Event and Festival Management 13:4, pages 422-439.
Crossref
Crossref
Adam Pawlicz, Ema Petaković & Ana-Marija Vrtodušić Hrgović. (2022) Beyond Airbnb. Determinants of Customer Satisfaction in P2P Accommodation in Time of COVID-19. Sustainability 14:17, pages 10734.
Crossref
Crossref
Vera Antunes, Gisela Gonçalves & Cristina Estevão. (2022) A theoretical reflection on thermalism and communication: future perspectives in times of crisis. Journal of Hospitality and Tourism Insights.
Crossref
Crossref
Sann Ryu, Yun-na Park & Jungkun Park. (2021) Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality. Cornell Hospitality Quarterly 63:1, pages 48-65.
Crossref
Crossref
Paulina N. Adzoyi, Robert J. Blomme & Ben Q. Honyenuga. 2021. Advances in Hospitality and Leisure. Advances in Hospitality and Leisure
21
36
.
Oscar Eduardo Ávila-Rodríguez, Silvana Janeth Correa-Henao, Laura Cristina Henao-Colorado, Héctor Alonso Monroy-Escudero & Jorge Iván Brand-Ortiz. (2021) Determinantes de la lealtad en la relación entre la Liga Antioqueña de Tenis de Campo y sus clientes. Revista CEA 7:15, pages e1811.
Crossref
Crossref
Akram Garepasha, Samad Aali, Ali Reza Bafandeh Zendeh & Soleyman Iranzadeh. (2020) Relationship dynamics in customer loyalty to online banking services. Journal of Islamic Marketing 12:4, pages 830-863.
Crossref
Crossref
Danish Ali, Mohammad Alam & Hazrat Bilal. (2021) The Influence of Service Quality, Price, and Environment on Customer Loyalty in the Restaurant's Industry: The Mediating Role of Customer Satisfaction. Journal of Accounting and Finance in Emerging Economies 7:1, pages 143-154.
Crossref
Crossref
Hongmei Shi, Ming Fan, Hao Zhang, Shaoying Ma, Wenxin Wang, Zhigang Yan, Yuandong Chen, Hongjuan Fan & Ronghua Bi. (2021) Perceived health-care quality in China: a comparison of second- and third-tier hospitals. International Journal for Quality in Health Care 33:1.
Crossref
Crossref
Gangwei Cai, Yan Hong, Lei Xu, Weijun Gao, Ka Wang & Xiaoting Chi. (2020) An Evaluation of Green Ryokans through a Tourism Accommodation Survey and Customer-Satisfaction-Related CASBEE–IPA after COVID-19 Pandemic. Sustainability 13:1, pages 145.
Crossref
Crossref
Yu-Hsiang Hsiao & Yu-Ting Hsiao. (2020) Online review analytics for hotel quality at macro and micro levels. Industrial Management & Data Systems 121:2, pages 268-289.
Crossref
Crossref
Krzysztof Parzych & Jadranka Brkić-Vejmelka. (2020) Guests’ assessment of hotel facilities and services: Zadar case study. European Journal of Tourism, Hospitality and Recreation 10:3, pages 241-250.
Crossref
Crossref
Amer Rajput & Raja Zohaib Gahfoor. (2020) Satisfaction and revisit intentions at fast food restaurants. Future Business Journal 6:1.
Crossref
Crossref
Guy Assaker. (2020) The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment. International Journal of Contemporary Hospitality Management 32:12, pages 3787-3807.
Crossref
Crossref
Robin Nunkoo, Viraiyan Teeroovengadum, Christian M. Ringle & Vivek Sunnassee. (2020) Service quality and customer satisfaction: The moderating effects of hotel star rating. International Journal of Hospitality Management 91, pages 102414.
Crossref
Crossref
Ljiljana Kašćelan, Mirjana Pejić Bach, Biljana Rondović & Tamara Đuričković. (2020) The interaction between social media, knowledge management and service quality: A decision tree analysis. PLOS ONE 15:8, pages e0236735.
Crossref
Crossref
Engin ÜNGÜREN. (2019) ÖNBÜRO BÖLÜMÜ ÇALIŞANLARININ İŞ PERFORMANSLARI ÜZERİNDEKİ KİŞİLİK ÖZELLİKLERİNİN AYIRT EDİCİLİK DÜZEYİNİN BELİRLENMESİDETERMINING THE DISCRIMINATION LEVEL OF PERSONALITY TRAITS OF FRONTLINE EMPLOYEES ON JOB PERFORMANCES. Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 6:3, pages 768-795.
Crossref
Crossref
Shahida Kanwel, Zhou Lingqiang, Muhammad Asif, Jinsoo Hwang, Abid Hussain & Arif Jameel. (2019) The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach. Sustainability 11:22, pages 6401.
Crossref
Crossref
Asad Mohsin, Helena Rodrigues & Ana Brochado. (2019) Shine bright like a star: Hotel performance and guests’ expectations based on star ratings. International Journal of Hospitality Management 83, pages 103-114.
Crossref
Crossref
Alyssa Eve Brown & Richard Sharpley. (2019) Understanding Festival-Goers and Their Experience at UK Music Festivals. Event Management 23:4, pages 699-720.
Crossref
Crossref
Yousef Keshavarz, Yuhanis Abdul Aziz, Dariyoush Jamshidi & Zeinab Ansari. (2019) A comparative study of outcome quality, perceived value, and loyalty in four-star and five-star hotels. International Journal of Tourism Cities 5:2, pages 270-287.
Crossref
Crossref
Syed Zamberi Ahmad, Norita Ahmad & Avraam Papastathopoulos. (2019) Measuring service quality and customer satisfaction of the small- and medium-sized hotels (SMSHs) industry: lessons from United Arab Emirates (UAE). Tourism Review 74:3, pages 349-370.
Crossref
Crossref
Mohammad Sharifi-Tehrani, Ali Sanayei, Ali Kazemi & Hoseein Rezaie Dolat Abadi. (2019) Ethnocultural Empathy Among Frontline Hospitality and Tourism Employees. Tourism Culture & Communication 19:1, pages 17-29.
Crossref
Crossref
Dina Marie Zemke, Yun Ying Zhong & Carola Raab. (2019) A building’s design quality: measuring the esoteric. Property Management 37:1, pages 97-114.
Crossref
Crossref
Ana Brochado, Paulo Rita, Cristina Oliveira & Fernando Oliveira. (2019) Airline passengers’ perceptions of service quality: themes in online reviews. International Journal of Contemporary Hospitality Management 31:2, pages 855-873.
Crossref
Crossref
Hung-Che Wu & Ching-Chan Cheng. (2019) What drives green persistence intentions?. Asia Pacific Journal of Marketing and Logistics 31:1, pages 157-183.
Crossref
Crossref
Stepanova VictorovnaSvetlanaSvetlana & Shulepov IvanovichVladimirVladimir. (2019) Way to assess the development of municipal tourism infrastructure. Journal of Applied Engineering Science 17:1, pages 87-92.
Crossref
Crossref
Xiaoming Liu, Yi Fu, Ren-Fang Chao & Jun (Justin) Li. (2016) A formative measurement approach for exploring how to form service quality in hot spring resorts. Tourism and Hospitality Research 19:1, pages 27-39.
Crossref
Crossref
Paulina Nillie Adzoyi, Robert Jan Blomme & Ben Quarshie Honyenuga. 2018. Advances in Hospitality and Leisure. Advances in Hospitality and Leisure
57
73
.
Rachata Channoi, Michael D. Clemes & David L. Dean. (2018) A comprehensive hierarchical model of beach resort hotel stays. Journal of Hospitality and Tourism Management 37, pages 107-116.
Crossref
Crossref
Edem M. Azila-Gbettor, Ben Q. Honyenuga, Marta M. Berent-Braun & Ad Kil. (2018) Structural aspects of corporate governance and family firm performance: a systematic review. Journal of Family Business Management 8:3, pages 306-330.
Crossref
Crossref
Hung-Che Wu, Ching-Chan Cheng & Chi-Han Ai. (2018) A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong. Tourism Management 66, pages 200-220.
Crossref
Crossref
Unji Baek & Seul-Ki Lee. (2018) Searching for Comparative Value in Small and Medium-Sized Alternative Accommodation: A Synthesis Approach. The Journal of Asian Finance, Economics and Business 5:2, pages 139-149.
Crossref
Crossref
Yousef Keshavarz & Dariyoush Jamshidi. (2018) Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty. International Journal of Tourism Cities 4:2, pages 220-244.
Crossref
Crossref
Melville Saayman, Gang Li, Muzaffer Uysal & Haiyan Song. (2018) Tourist satisfaction and subjective well‐being: An index approach. International Journal of Tourism Research 20:3, pages 388-399.
Crossref
Crossref
Muhammad Shoaib Farooq, Maimoona Salam, Alain Fayolle, Norizan Jaafar & Kartinah Ayupp. (2018) Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach. Journal of Air Transport Management 67, pages 169-180.
Crossref
Crossref
Hung-Che Wu, Meng-Yu Li & Tao Li. (2014) A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention. Journal of Hospitality & Tourism Research 42:1, pages 26-73.
Crossref
Crossref
Aswin Ravindran & G. Rejikumar. (2017) An Investigation on Service Quality Attributes of Indian Hotels by Text Mining. An Investigation on Service Quality Attributes of Indian Hotels by Text Mining.
Hung-Che Wu & Tao Li. (2014) A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists. Journal of Hospitality & Tourism Research 41:8, pages 904-944.
Crossref
Crossref
Constantinos-Vasilios Priporas, Nikolaos Stylos, Lakshmi Narasimhan Vedanthachari & Pruit Santiwatana. (2017) Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand. International Journal of Tourism Research 19:6, pages 693-704.
Crossref
Crossref
Constantinos-Vasilios Priporas, Nikolaos Stylos, Roya Rahimi & Lakshmi Narasimhan Vedanthachari. (2017) Unraveling the diverse nature of service quality in a sharing economy. International Journal of Contemporary Hospitality Management 29:9, pages 2279-2301.
Crossref
Crossref
Hung-Che Wu. (2017) What drives experiential loyalty? A case study of Starbucks coffee chain in Taiwan. British Food Journal 119:3, pages 468-496.
Crossref
Crossref
Chin Hon Tan, Guanghua Han & Thong Ngee Goh. 2017. Theory and Practice of Quality and Reliability Engineering in Asia Industry. Theory and Practice of Quality and Reliability Engineering in Asia Industry
187
193
.
Yu-Cheng Lee, Yu-Che Wang, Chih-Hung Chien, Chia-Huei Wu, Shu-Chiung Lu, Sang-Bing Tsai & Weiwei Dong. (2016) Applying revised gap analysis model in measuring hotel service quality. SpringerPlus 5:1.
Crossref
Crossref
Hung-Che Wu & Chi-Han Ai. (2016) Synthesizing the effects of experiential quality, excitement, equity, experiential satisfaction on experiential loyalty for the golf industry: The case of Hainan Island. Journal of Hospitality and Tourism Management 29, pages 41-59.
Crossref
Crossref
Jafar Sayareh, Sobhan Iranshahi & Neda Golfakhrabadi. (2016) Service Quality Evaluation and Ranking of Container Terminal Operators. The Asian Journal of Shipping and Logistics 32:4, pages 203-212.
Crossref
Crossref
Hung-Che Wu & Chi-Han Ai. (2016) A study of festival switching intentions, festival satisfaction, festival image, festival affective impacts, and festival quality. Tourism and Hospitality Research 16:4, pages 359-384.
Crossref
Crossref
Hung-Che Wu, Chi-Han Ai & Ching-Chan Cheng. (2016) Synthesizing the effects of green experiential quality, green equity, green image and green experiential satisfaction on green switching intention. International Journal of Contemporary Hospitality Management 28:9, pages 2080-2107.
Crossref
Crossref
Yodmanee Tepanon & Sawalak Thatriroth. (2016) Retail Service Quality in hypermarket. Retail Service Quality in hypermarket.
Muslim Amin. (2016) Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty. International Journal of Bank Marketing 34:3, pages 280-306.
Crossref
Crossref
Mohammad Namazi & Navid-Reza Namazi. (2016) Conceptual Analysis of Moderator and Mediator Variables in Business Research. Procedia Economics and Finance 36, pages 540-554.
Crossref
Crossref
Cevat Tosun, Bekir Bora Dedeoğlu & Alan Fyall. (2015) Destination service quality, affective image and revisit intention: The moderating role of past experience. Journal of Destination Marketing & Management 4:4, pages 222-234.
Crossref
Crossref
Ana Brochado, Paulo Rita & Carlos Gameiro. (2015) Exploring backpackers’ perceptions of the hostel service quality. International Journal of Contemporary Hospitality Management 27:8, pages 1839-1855.
Crossref
Crossref
Jose Wong, Hung-Che Wu & Ching-Chan Cheng. (2015) An Empirical Analysis of Synthesizing the Effects of Festival Quality, Emotion, Festival Image and Festival Satisfaction on Festival Loyalty: A Case Study of Macau Food Festival. International Journal of Tourism Research 17:6, pages 521-536.
Crossref
Crossref
Faizan Ali, Bidit Lal Dey & Raffaele Filieri. (2015) An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines. International Journal of Quality & Reliability Management 32:5, pages 486-502.
Crossref
Crossref
Bekir Bora Dedeoğlu & Halil Demirer. (2015) Differences in service quality perceptions of stakeholders in the hotel industry. International Journal of Contemporary Hospitality Management 27:1, pages 130-146.
Crossref
Crossref
Hung-Che Wu. (2014) The effects of customer satisfaction, perceived value, corporate image and service quality on behavioral intentions in gaming establishments. Asia Pacific Journal of Marketing and Logistics 26:4, pages 540-565.
Crossref
Crossref
Hung-Che Wu, Ching-Chan Cheng & Fu-Sung Hsu. (2014) An Assessment of Visitors' Behavioral Intentions in the Taiwan Tourist Night Market Using a Multilevel and Hierarchical Approach. Tourism Analysis 19:2, pages 185-197.
Crossref
Crossref
Hung-Che Wu & Ching-Chan Cheng. (2013) A hierarchical model of service quality in the airline industry. Journal of Hospitality and Tourism Management 20, pages 13-22.
Crossref
Crossref