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Articles

Influence of Website Quality on Customer Perceived Service Quality of a Lodging Website

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Manojit Chattopadhyay & Subrata Kumar Mitra. (2022) Do lists of amenities influence quality management in the P2P platform of Airbnb? -A study from 15 cities of the US and Canada. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-21.
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Yanliang Zhu, Haoming Shi, Hammad Bin Azam Hashmi & Qin Wu. (2023) Bridging Artificial Intelligence-based Services and Online Impulse Buying in E-Retailing Context. Electronic Commerce Research and Applications, pages 101333.
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Özlem ÖZDEMİR SÜZER & Çağatan TAŞKIN. (2021) BÜTÜNLEŞİK KANALLI PERAKENDECİLİĞİN HİZMET KALİTESİ BOYUTLARININ MÜŞTERİ BAĞLILIĞI ÜZERİNDEKİ ETKİSİ ÜZERİNE BİR ARAŞTIRMA: DEFACTO ÖRNEĞİA RESEARCH ON THE IMPACT THE SERVICE QUALITY DIMENSIONS OF OMNI-CHANNEL RETAILING ON CUSTOMER LOYALTY: THE CASE OF DEFACTO. Abant Sosyal Bilimler Dergisi 21:3, pages 633-660.
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Tirza Madah Pratidina & Djoko Budiyanto Setyohadi. (2021) Usability Experience on Tourism Website Using the Use Questionnaire Approach. Usability Experience on Tourism Website Using the Use Questionnaire Approach.
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Van Huy Le, Huu Thai Thinh Nguyen, Ninh Nguyen & Simon Pervan. (2020) Development and validation of a scale measuring hotel website service quality (HWebSQ). Tourism Management Perspectives 35, pages 100697.
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Anthony Larsson & Yamit Viitaoja. (2017) Building customer loyalty in digital banking. International Journal of Bank Marketing 35:6, pages 858-877.
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