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Journal of Quality Assurance in Hospitality & Tourism Volume 17, 2016 - Issue 4
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Articles

Conceptualizing and Measuring Service Quality: Towards Consistency and Clarity in its Application to Travel Agencies in China

Hanyu ChenSchool of Business and Tourism, Southern Cross University, Gold Coast, Queensland, AustraliaCorrespondence[email protected]
,
Betty WeilerSchool of Business and Tourism, Southern Cross University, Gold Coast, Queensland, Australia
,
Martin YoungSchool of Business and Tourism, Southern Cross University, Coffs Harbour, New South Wales, Australia
&
Yun Lok LeeSchool of Business and Tourism, Southern Cross University, Coffs Harbour, New South Wales, Australia
Pages 516-541 | Published online: 11 Apr 2016

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Ranjit Singh, PS Sibi, Primula Sharma, Manila Tamang & Amit Kumar Singh. (2022) Twenty Years of Journal of Quality Assurance in Hospitality & Tourism: A Bibliometric Assessment. Journal of Quality Assurance in Hospitality & Tourism 23:2, pages 482-507.
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Na Li. (2019) Mainland Chinese cruise passengers’ onshore experience. Tourism Recreation Research 44:2, pages 217-231.
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Javaid Ahmad Wani, Shabir Ahmad Ganaie & Ikhlaq Ur Rehman. (2022) Mapping research output on library and information science research domain in South Africa: a bibliometric visualisation. Information Discovery and Delivery 51:2, pages 194-212.
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Pedro Ivo Silva-da-Nóbrega, Adriana Fumi Chim-Miki & Marysol Castillo-Palacio. (2022) A Smart Campus Framework: Challenges and Opportunities for Education Based on the Sustainable Development Goals. Sustainability 14:15, pages 9640.
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Murtaza Ashiq, Shafiq Ur Rehman, Dilnaz Muneeb & Shakil Ahmad. (2021) Global research on library service quality: a bibliometric analysis and knowledge mapping. Global Knowledge, Memory and Communication 71:4/5, pages 253-273.
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Uma Thevi Munikrishnan & Abdullah Al Mamun. (2021) Survival and competitiveness of traditional travel agencies in Malaysia: a qualitative enquiry. International Journal of Culture, Tourism and Hospitality Research 15:1, pages 94-108.
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Hanyu Chen, Betty Weiler & Martin Young. (2018) Examining service shortfalls. Journal of Vacation Marketing 24:4, pages 371-386.
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