Citations (29)
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Wang Jinliang, Ka Yin Chau, Fahimeh Baei, Massoud Moslehpour, Khanh-Linh Nguyen & Tran Thai Ha Nguyen. (2023) Integrated perspective of eco-innovation, green branding, and sustainable product: a case of an emerging economy. Economic Research-Ekonomska Istraživanja 36:3.
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Hamed Gheibdoust, Shahram Gilaninia & Mohammad Taleghani. (2023) Identification and Prioritization of the Factors Influencing Service Quality in the Hotel Industry by SWARA and ARAS Methods During the COVID-19 Pandemic. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-23.
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Ekkapong Cheunkamon, Sajjakaj Jomnonkwao & Vatanavongs Ratanavaraha. (2023) Measurement model of service quality of tourism supply chains in Thailand. Anatolia 34:2, pages 176-189.
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Jie Yin, Xingqin Qu & Yensen Ni. (2023) The power of culture: how it shapes tourists’ online engagement with destinations. Journal of Travel & Tourism Marketing 40:3, pages 242-259.
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Le Van Huy & Nguyen Huu Thai Thinh. (2022) Ranking the Hotel Website Service Quality according to Customer’s Perception: A Case Study of 4-Star Hotel. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-20.
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Nga Thi Vo, Vo Viet Hung, Zuzana Tuckova, Nhat Tan Pham & Lien H. L. Nguyen. (2022) Guest Online Review: An Extraordinary Focus on Hotel Users’ Satisfaction, Engagement, and Loyalty. Journal of Quality Assurance in Hospitality & Tourism 23:4, pages 913-944.
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João M. Lopes, Sofia Gomes, Marília Durão & Rosselyn Pacheco. (2022) The Holy Grail of Luxury Tourism: A Holistic Bibliometric Overview. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-24.
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Ru-Xin Nie, Jun-Hua Hu, Hong-Yu Zhang, Jian-Qiang Wang, Kwai-Sang Chin & Xin Bao. Classifying Quality Attributes of Hotel Services Considering Review Characteristics and Semantic Consistency: A Review-Driven IPA. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-30.
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Articles from other publishers (21)
Xenia J. Mamakou, Panagiotis Zaharias & Maria Milesi. (2023) Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user experience. International Journal of Quality & Reliability Management.
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Nazia Nabi. (2023) Segmenting travellers of luxury destinations in a post-pandemic era. Service Business 17:3, pages 747-770.
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Christos Papademetriou, Sofia Anastasiadou & Stylianos Papalexandris. (2023) The Effect of Sustainable Human Resource Management Practices on Customer Satisfaction, Service Quality, and Institutional Performance in Hotel Businesses. Sustainability 15:10, pages 8251.
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Quynh Tran Xuan, Hanh T.H. Truong & Tri Vo Quang. (2023) Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness. International Journal of Bank Marketing 41:3, pages 663-694.
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Sonali Singh, Sumeet Singh Jasial, Richa Misra & Ajay Bansal. (2023) Online Retail Service Quality: What Matters Most for Customer Satisfaction?. FIIB Business Review, pages 231971452311517.
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Karolina Ratajczak, Bernadeta Hołderna-Mielcarek & Joanna Śniadek. (2023) Nowe media w budowaniu relacji z klientami na rynku usług hotelarskich. Studia Periegetica 40:4, pages 103-128.
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Sajjad Nazir, Sahar Khadim, Muhammad Ali Asadullah & Nausheen Syed. (2023) Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach. Technology in Society 72, pages 102190.
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Hwayeon Kong. 2023. Advances in Information and Communication. Advances in Information and Communication
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Rawa Hijazi. (2022) Mobile banking service quality and customer value co-creation intention: a moderated mediated model. International Journal of Bank Marketing 40:7, pages 1501-1525.
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Mohammad Iranmanesh, Morteza Ghobakhloo, Mehrbakhsh Nilashi, Ming-Lang Tseng, Elaheh Yadegaridehkordi & Nelson Leung. (2022) Applications of disruptive digital technologies in hotel industry: A systematic review. International Journal of Hospitality Management 107, pages 103304.
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Wenfang Fan, Bingjia Shao & Xiaohua Dong. (2022) Effect of e-service quality on customer engagement behavior in community e-commerce. Frontiers in Psychology 13.
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Dongzhi Chen & Jian-Wu Bi. (2022) Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms. International Journal of Contemporary Hospitality Management 34:10, pages 3634-3654.
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Hanqin Qiu, Dongzhi Chen, Jian-Wu Bi, Jiaying Lyu & Qinghui Li. (2021) The construction of the affinity-seeking strategies of Airbnb homestay hosts. International Journal of Contemporary Hospitality Management 34:3, pages 861-884.
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Azamat MAKSÜDÜNOV. (2022) Kırgızistan GSM Sektöründe Hizmet Pazarlaması ve Hizmet Kalitesi Uygulamalarının DeğerlendirilmesiEvaluation of Service Marketing and Service Quality Practices in Kyrgyzstan GSM Sector. MANAS Sosyal Araştırmalar Dergisi 11:1, pages 458-469.
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Mengjia Gao & Lin Huang. (2021) Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness. Journal of Retailing and Consumer Services 63, pages 102688.
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