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Research Article

Kano Model Application in the Tourism Industry: A Systematic Literature Review

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Read on this site (4)

Huimin Lu & Yi-Kai Juan. (2023) Applying The DQI-based Kano model and QFD to develop design strategies for visitor centers in national parks. Architectural Engineering and Design Management 19:3, pages 215-232.
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Nelson K. F. Tsang, Mengdi Zhu & Wai Ching Wilson Au. (2022) Investigating the Attributes of Cultural Creative Product Satisfaction - the Case of the Palace Museum. Journal of China Tourism Research 18:6, pages 1239-1258.
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Ranjit Singh, Sibi Ps & Asma Bashir. (2022) Destination Loyalty: A Systematic Review and Future Outlook. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-22.
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Moniruzzaman Sarker, Nafisa Kasem, Brian Kee Mun Wong & Sedigheh Moghavvemi. (2022) Conceptualizing Essential Components Affecting Health Tourism Satisfaction in Asia: Does Context Matter?. Journal of Quality Assurance in Hospitality & Tourism 23:5, pages 1107-1135.
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Articles from other publishers (5)

Patricia Lippitt, Nadine Itani, John F. O’Connell, David Warnock-Smith & Marina Efthymiou. (2023) Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis. Sustainability 15:8, pages 6578.
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Reşat Arica, Onur Çakir & Osman Seraceddin Sesliokuyucu. (2021) Examining reviews on hotels' measures about COVID-19 from a value cocreation and value codestruction perspective. Journal of Hospitality and Tourism Insights 6:1, pages 263-285.
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Gerson Tontini, Vânia Montibeler Krause, Luiz Fernando da Silva, Fabiana Rúbia Vieira, Thiago Santos & Josmar Andrade. (2022) What influences the behavior intention of movie theater customers? Comparing linear and nonlinear points of view. International Journal of Quality and Service Sciences 14:4, pages 652-670.
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Amber Batwara, Vikram Sharma, Mohit Makkar & Antonio Giallanza. (2022) An Empirical Investigation of Green Product Design and Development Strategies for Eco Industries Using Kano Model and Fuzzy AHP. Sustainability 14:14, pages 8735.
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Z. Dvulit, O. Mykytiuk & L. Maznyk. (2021) STUDYING OF TRANSPORT SERVICES CONSUMER BEHAVIOR IN THE CONDITIONS OF DIGITALIZATION. THEORETICAL AND APPLIED ISSUES OF ECONOMICS:43, pages 73-85.
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