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Journal of Quality Assurance in Hospitality & Tourism Volume 23, 2022 - Issue 3
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Research Article

Understanding the Subjective and Objective Assessments of Service Quality through Spa Customers’ E-complaints in Bangkok

Aswin SangpikulFaculty of Tourism and Hospitality, Dhurakij Pundit University, Bangkok, ThailandCorrespondence[email protected]
Pages 569-596 | Published online: 03 Apr 2021

Citations (3)

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Read on this site (1)

Aswin Sangpikul. (2022) Understanding resort service quality through customer complaints. Anatolia 33:1, pages 143-156.
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Articles from other publishers (2)

Blain Pearson & Thomas Korankye. (2022) The association between financial literacy confidence and financial satisfaction. Review of Behavioral Finance.
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Aswin Sangpikul. (2022) OBTAINING AN IN-DEPTH UNDERSTANDING OF THE ASSURANCE DIMENSION OF SERVQUAL IN THE SPA INDUSTRY: A CASE OF SPAS IN BANGKOK. Tourism and hospitality management 28:2, pages 381-396.
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