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Public Performance & Management Review Volume 40, 2017 - Issue 3
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ARTICLES

Exploring the Use of Outcome Measures in Human Service Nonprofits: Combining Agency, Institutional, and Organizational Capacity Perspectives

Chongmyoung LeeCalifornia State University—Los AngelesCorrespondence[email protected]
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Richard M. ClerkinNorth Carolina State UniversityView further author information
Pages 601-624 | Published online: 31 Mar 2017

Citations (19)

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Read on this site (11)

Melissa Iverson, Michael P. Dentato, Nathan H. Perkins & Maria V. Wathen. (2023) The Unintended Influence and Impact: Funder-Mandated Performance Metrics, Service Delivery, and Social Justice. Human Service Organizations: Management, Leadership & Governance 0:0, pages 1-19.
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Yujin Choi & Harin Woo. (2022) Understanding diverse types of performance information use: evidence from an institutional isomorphism perspective. Public Management Review 24:12, pages 2033-2052.
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Chongmyoung Lee. (2021) Understanding the Diverse Performance Measures of Nonprofits: A Quantitative Study of Performance Measurement Adoption. Public Performance & Management Review 44:6, pages 1268-1298.
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Gregg G. Van Ryzin, Ashley Grosso & Étienne Charbonneau. (2021) Evidence of an Output Bias in the Judgment of Public Performance: A Replication and Extension. Public Performance & Management Review 44:3, pages 451-470.
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Chongmyoung Lee. (2021) Factors influencing the credibility of performance measurement in nonprofits. International Review of Public Administration 26:2, pages 156-174.
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Mirae Kim & Jamie Levine Daniel. (2020) Common Source Bias, Key Informants, and Survey-Administrative Linked Data for Nonprofit Management Research. Public Performance & Management Review 43:1, pages 232-256.
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Chongmyoung Lee. (2020) Understanding the Diverse Purposes of Performance Information use in Nonprofits: An Empirical Study of Factors Influencing the Use of Performance Measures. Public Performance & Management Review 43:1, pages 81-108.
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Mirae Kim, Cleopatra Charles & Sarah L. Pettijohn. (2019) Challenges in the Use of Performance Data in Management: Results of a National Survey of Human Service Nonprofit Organizations. Public Performance & Management Review 42:5, pages 1085-1111.
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Shahid Umar & Shahidul Hassan. (2019) Encouraging the Collection of Performance Data in Nonprofit Organizations: The Importance of Organizational Support for Learning. Public Performance & Management Review 42:5, pages 1062-1084.
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Sarah Carnochan, Bowen McBeath, Emmeline Chuang & Michael J. Austin. (2019) Perspectives of Public and Nonprofit Managers on Communications in Human Services Contracting. Public Performance & Management Review 42:3, pages 657-684.
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George E. Mitchell & David Berlan. (2018) Evaluation in Nonprofit Organizations: An Empirical Analysis. Public Performance & Management Review 41:2, pages 415-437.
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Articles from other publishers (8)

Duncan J. Mayer & Robert L. Fischer. (2023) Exploring data use in nonprofit organizations. Evaluation and Program Planning 97, pages 102197.
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Mila Gasco-Hernandez, Greta Nasi, Maria Cucciniello & Alexander M. Hiedemann. (2022) The role of organizational capacity to foster digital transformation in local governments: The case of three European smart cities. Urban Governance 2:2, pages 236-246.
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Giacomo Boesso, Fabrizio Cerbioni & Andrea Menini. (2022) Does the Adoption of Planning and Control Tools Influence Performance? Opinions of Grantors and Grantees About Non-profit Projects. FINANCIAL REPORTING:2, pages 35-55.
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Norraini Nordin, Ali Khatibi & S. M. Ferdous Azam. (2022) Nonprofit capacity and social performance: mapping the field and future directions. Management Review Quarterly.
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Roger Pfiffner. 2022. Zwischen gesellschaftlichem Auftrag und Wettbewerb. Zwischen gesellschaftlichem Auftrag und Wettbewerb 235 251 .
Mohammed Aboramadan, Khalid Abed Dahleez, Caterina Farao & Mohammed Alshurafa. (2021) Performance measurement and NPOs' effectiveness: does internal stakeholders' trust matter? Evidence from Palestine. Benchmarking: An International Journal 28:8, pages 2580-2602.
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Lehn M. Benjamin & Dana R. H. Doan. 2020. International Encyclopedia of Civil Society. International Encyclopedia of Civil Society 1 7 .
Roger Pfiffner. (2020) Measuring quality for human service improvement: How nonprofits meet the quality requirements of public authorities. Nonprofit Management and Leadership 31:1, pages 103-127.
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